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Call our local Hawaii specialists for any questions about our island tours and activities
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All Reviews for Sightseeing / Guided Tours in Hawaii
Overall Rating
Reviews
Temptation Tours Luxury Maui Road to Hana Tours & Deluxe Experience
Road to Hana Picnic Tour
Reviewed by: SusanShull
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
Helpful
| Rating: | |
|---|---|
| Packages: | Hana Tour with Picnic Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2016/02/29 |
Deluxe Big Island Day Tour, Volcanoes National Park & Dinner at Kilauea Lodge
Top-Notch Kilauea Volcano Experience
Reviewed by: Kate
What a wonderful tour experience to Kilauea Volcano with Kailani Tours and Chris. My husband and I greatly enjoyed the entire day and would recommend the tour to anyone seeking a rewarding day with Volcano viewing! From start to finish, the tour was very well-planned and enjoyable. Chris was a veritable encyclopedia of knowledge about sites, plants and the best times and places to enjoy Kilauea. The food, both at lunch and dinner, was first-rate and could accommodate any dietary preference. All the little touches -- like hot cocoa and cookies and an evening tour of the Thurston’s Lava Tube – made the day even more special. Our group was lucky enough to see a great view of the glow at the Volcano on a misty night and stars on the trip home. The van is quite comfortable and we were never more than 45 minutes between bathroom opportunities. Count on Chris and Kailani for a tour to exceed your expectations on the Big Island.
Helpful
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2016/03/20 |
| Activity Date: | 2016/03/16 |
Premium Pearl Harbor Tour - USS Arizona, USS Missouri, Top of the Tower & Lunch
The big MO
Reviewed by: MR and MRs Trinidad
The history and the whole thing about pearl harbor was excellent , we were sadden that half of our tour was cancelled and there was no compensation for it .
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Tour [No Lunch] |
| Attended as: | Couples |
| Posted on: | 2016/03/17 |
| Activity Date: | 2016/03/13 |
Polynesian Cultural Center Admission Tickets & HĀ Breath of Life Evening Show
Polynesian Cultural center
Reviewed by: Lou
It was fun but tiresome to do the whole day activities! My grandson had a great time ! What I enjoyed the most was the presentation of the different tribes on the canoe.their costumes were colorful.the participants were awesome!
Mahalo Lou, Aloha oe!
Helpful
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission & "HĀ: Breath of Life" Evening Show Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/03/17 |
| Activity Date: | 2016/03/12 |
Deluxe Big Island Day Tour, Volcanoes National Park & Dinner at Kilauea Lodge
Amazing tour! A cultural, historical and geological journey from sea to sky and back!
Reviewed by: Barry Zeve
Our tour started at 11:00 AM and ended at 11:00 PM. Our guide, Jim, gathered us together into what felt like a family outing, not a tour with strangers. He sang to us, played the ukulele, chanted and prayed in Hawaiian. He told stories he learned directly from “kahunas,” the gurus of the Hawaiian culture. And his stories had messages beneath the messages that elucidated the world the ancient Hawaiians inhabited when they reached the Hawaiian Islands in 1200 AD that mysteriously still affected me this day. When we arrived at Rainbow Falls, which is more than 75 feet high, I didn’t expect to react that way I did. The falls and turquoise pools beneath them were so majestic that they didn’t seem quite real. I kept looking for the frame around the picture.
“Pele,” the goddess of the volcano, has shimmering black hair that sometimes looks like smooth volcanic rock that oozes out of the craters. Her fiery eyes smoke by day, but they become visible at night. When we returned to the craters to meet her on her terms, at night, suddenly, modern science merged with ancient magic and mysticism, and Jim’s stories took on a haunting inference I hadn’t heard in the light. After several short excursions to the perimeter of Hawaii’s Volcanoes National Park that even included a walk through a lava tube, Nahuku, we stopped for a scrumptious dinner in an inn reminiscent of a European, mountain lodge. As the sun set on a day filled with new information that caressed my mind and opened my imagination, I was ready to return to the smoking, lava flows to see Pele’s fiery eyes shooting glances back at me at night, asking me to question the beauty and truth of this world we live in – asking me to quietly contemplate the meaning of my life and whether paradise could actually be something real – whether promises do get fulfilled for those who learn to make a difference.
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are so happy to hear that you had such an amazing day with Jim. He is such a wonderfully knowledgeable guide who truly exudes the Aloha spirit and helps our guests connect with our beautiful island home! His Hawaiiana stories have quickly become a guest favorite and it is so humbling to hear how deeply it all resonated with you. That's exactly why we LOVE what we are able to do! Mahalo for the incredible recommendation and we truly hope to see you on your next visit to the Big Island!
Helpful
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2016/03/15 |
| Activity Date: | 2016/03/14 |
Hawaii Five-0 Tour with Lunch at McGarrett's House with Cast Member!
Fan of the Show Loved the Tour
Reviewed by: Mark
It was great to see the locations used in the show and see how they made some of the scenes work.
Helpful
| Rating: | |
|---|---|
| Packages: | Lunch at McGarrett's |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/15 |
| Activity Date: | 2016/02/17 |
Polynesian Cultural Center Tickets with Island Sightseeing Tour
Ha breath of life show
Reviewed by: Steve b
The show was really great. I've never seen this show before, I would suggest everyone see it at least once.
Mahalo Steve, Aloha oe!
Helpful
| Rating: | |
|---|---|
| Packages: | Prime Rib Dining, Premium Show Seating & Guided Park Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/14 |
| Activity Date: | 2016/03/11 |
Kauai Movie Sightseeing Tour - Roberts Hawaii
Great start to our stay!
Reviewed by: Sam
This is a great way to start your stay on Kauai as it takes you to a lot of different locations on the island. Wendy was a great tour guide, she was very informative and funny. She knew a lot of facts about the movies and where they were filmed as well as the island in general. Highly recommended!
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Tour: Pick-up from Poipu Hotels |
| Attended as: | Couples |
| Posted on: | 2016/03/09 |
| Activity Date: | 2016/03/01 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Wow this tour was spectular
Reviewed by: Paula
Our tour guide was named Rory and he was fantastic. As we drove to Haleakala Rory provided us with so much Hawaiian history, it was fabulous learning and hearing so much about the culture. The sunrise that morning was spectular we were able to see Venus and Mars clearly and once the sunrise began it was just beautiful. We were also treated to a fabulous breakfast. We highly recommend this tour.
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/12 |
Road to Hana Private Tours with Nature Walk and Local Expert Guide
Beautiful Road
Reviewed by: Paula
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.
Helpful
| Rating: | |
|---|---|
| Packages: | Hana Bound - From West Maui (7 Hours) |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/13 |
クアロア・ランチ 映画のロケ地巡り、農作物を学ぶ農園ツアー、ジャングル探検ツアーが楽しめる1日満喫パッケージ ビュッフェランチ付き！＜1日／送迎付きプランあり＞
楽しい！
Reviewed by: adg
映画の景色、海、馬、ジープと、とても楽しめました！
ただ、ランチバイキングは、サラダなし、ごはんほとんどなし、片付け始めてるおばさん、、、で、かなり残念。ごはんの代わりにマッシュポテト食べました。。
ランチ時間も設定されるので、私達のグループはランチ時間最終組だったのでしょう。
せめて最終組まで全品残るようにして欲しいです。
あと、行きのバスの中から盛り上がるとのクチコミ見て楽しみにしてましたが、マイク壊れてる&大人しい男性で、説明の声さえ聞こえませんでした。
アクティビティは楽しいけど、あとは当たりハズレがあるかも。
で、星3つです。
Helpful
1
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2016/03/07 |
Oahu Guided Circle Island Private Tour & Charter - Secret Hawaii Tours
Does what it says on the tin
Reviewed by: Thomas Wilmot
Great way to see the island. Driver well informed and super friendly. Well recommended.
Helpful
| Rating: | |
|---|---|
| Packages: | 6 Hour - Full Day Package (up to 12 participants) |
| Attended as: | Couples |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/09 |
クアロア・ランチ 映画のロケ地巡り、農作物を学ぶ農園ツアー、ジャングル探検ツアーが楽しめる1日満喫パッケージ ビュッフェランチ付き！＜1日／送迎付きプランあり＞
楽しかったです
Reviewed by: hishi
3歳の娘がジュラシックパークにはまっているので、ちょうどいいと思い参加しました。
参加できるアクティビティが限られてしまいましたが、それぞれで自然を満喫できて楽しかったです。
Helpful
| Rating: | |
|---|---|
| Packages: | おすすめプラン（2016年3月31日まで） |
| Attended as: | Families |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/07 |
Honolulu Party Bike Brewpub Tour - Beer Lovers Kakaako Bar Hopping [Open 2021]
Fun party bike
Reviewed by: Annie
Was in Waikiki for my friends wedding and came across this party bike when my friends and I were searching of things to do. It was easy to make reservations and the location was easy to get to from our hotel. It was great that the meetup location had parking so we didn't have find parking. A few of my friends were skeptical at first how this would be fun but they changed their minds few minutes later after we hopped on the party bike. The entire group had amazing energy, music playing and beach breeze was amazing. We did the party biking at 7pm which was prefect because the sun was just setting so we got to see that on the bike. We got to visit 3 different bars in town and all great places. The guide was great. He would come in the bar to let us know that we had 10 mins left so we could get our bill. I liked how the bars we went to had seats reserved for us so service was expedited. The 3 bars we went to were great! All different and great vibes. Would recommend to everyone who wants to have fun and explore the city in a different way.
Helpful
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Friends |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/22 |
5-Hour Hana Rainforest Hiking Tour with Waterfall Swim - Hike Maui
Best hike!
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/03/03 |
Polynesian Cultural Center Tour Ticket - Full Day Admission, Dinner & Show
Phenomenal
Reviewed by: Clint/Tara
We had a phenomenal day! I would absolutely do this again. I loved having a tour guide for our day.
Mahalo Clint, Aloha oe!
Helpful
| Rating: | |
|---|---|
| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/09 |
Passport to Pearl Harbor Ticket - Official One-Day Admission & Self-Guided Tour
Pearl Harbor, Bowfin Sub, Battleship Missouri, Air Museum
Reviewed by: Nelson family
All Americans should take this opportunity to spend the day at Pearl. It is vitally important to understand what our freedom is about. To appreciate what others have sacrificed for all of us makes us very proud and very blessed.
Helpful
| Rating: | |
|---|---|
| Packages: | Passport to Pearl Harbor |
| Attended as: | Families |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/10 |
Oahu Island Guided Tour, Waimea Waterfall Swim & Dole Pineapple Farm
Great Trip
Reviewed by: kevin
Driver was great and very informative. would highly recommend this to anyone.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Friends |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/03/02 |
Pearl Harbor USS Arizona Memorial Tour with Expert Guide & Honolulu Sightseeing
Arizona Memorial and Honolulu
Reviewed by: Nancy J
We thoroughly enjoyed our trip to Pearle Harbor, the Punchbowl - Pacific memorial cemetery and Honolulu! Ti was a great tour guide. We didn't want a whole day tour and this was perfect.
Helpful
| Rating: | |
|---|---|
| Packages: | Honolulu City Highlights & Pearl Harbor Visitor Center [9:00 AM] |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/03/01 |
クアロア・ランチ 映画のロケ地巡り、農作物を学ぶ農園ツアー、ジャングル探検ツアーが楽しめる1日満喫パッケージ ビュッフェランチ付き！＜1日／送迎付きプランあり＞
海も山もあの映画で見た風景も、ハワイの自然を１日たっぷり味わえる
Reviewed by: tokoton
価格に応じて、好きなアトラクションが選べて１日たっぷり遊べるツアーでした。
私達が選んだのは、山のツアー、海のツアー、映画ロケ地のツアーの３つ。
ちょうどジュラシックワールドを見たばかりだったので、ロケ地ツアーは特に
テンションがあがりました！
また海のツアーではヨットで沖に出て、ウミガメを見ることも出来ます。
基本的に全て日本語ガイドさんが案内してくれるので、
内容がちゃんとわかるところも高ポイント。
雨がぱらつく時もありましたが、基本は乗り物での移動なので、さほど問題はありませんでした。
四輪バギーや、乗馬の体験もできるので、是非また訪れたいです。
ワイキキの街とビーチだけでは物足りない人にオススメです。
Helpful
| Rating: | |
|---|---|
| Packages: | おすすめプラン（2016年3月31日まで） |
| Attended as: | Couples |
| Posted on: | 2016/03/03 |
| Activity Date: | 2015/09/11 |
Deluxe Big Island Day Tour, Volcanoes National Park & Dinner at Kilauea Lodge
The Most Relaxing Informative Tour on the Island
Reviewed by: Casey
My husband and I recently took a Kailani Tours Hawaii trip to Kilauea Volcano. It was a very pleasant experience and probably one of the best tours we’ve ever done.
After driving about 90 minutes, we stopped to have a very nice box lunch at a rest stop near the military base. The lunches were prepared by a nice restaurant in Kona. Place mats were even provided to put on the picnic tables!
This was a tour in itself, as we were able to sample many different treats. We were even able to watch the employees preparing the cookies through a large glass wall. Everything we tasted was delicious except for the chocolate dipped squid that we thought was coconut!! I think one needs to develop a taste for the combination of chocolate and squid.
As we got closer to the volcano, the weather got progressively worse. Chris, our driver, was very adept at adjusting our schedule so that we took best advantage of the time we had. We stopped at the Rainbow falls lookout and took a short walk along the falls til we got to the huge banyan tree.
We went to the Kilauea Lodge for dinner. This looked to me to be a five star hotel and restaurant just outside the park. We were allowed to choose between a New York steak, fresh catch of the day, or a vegetarian dish.
After dinner we went back to the volcano to see it after dark. Thankfully, Kailani Tours provided very comfortable and warm Lands End parkas. Even though we were told to bring jackets, the ones we took were not warm enough as the winds were blustery, making the 45 degree weather seem much colder. We went to the lip of the Calderra where the view of the glowing lava was awe-inspiring.
As a final treat, we were given a short stargazing opportunity when we were about halfway home. The entire experience lasted from approximately 10:00 am to midnight. Our tour guide was very knowledgeable about everything on the island, the volcano, and constellations and was very good at passing that knowledge along to us.
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are so happy to hear that you had such a wonderful time with Chris. He is an awesome guide whose attention to detail really allows our guests to just indulge in the experience! He always makes sure that everyone has the best time possible. What an experience the chocolate squid must have been! I don't believe I've quite developed a taste for that either, but what a story to tell! Hopefully, the amazing dinner at Kilauea Lodge made your taste buds happier. Mahalo for the excellent review and we hope to see you next time you visit the Big Island!
Helpful
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2016/03/01 |
| Activity Date: | 2016/02/18 |
ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる ＜午前／朝食付き／英語ガイド＞
ハレアカラサンライズツアー（英語）
Reviewed by: boss1
ハレアカラサンライズツアーへ行ってまいりました。結果は思ったっ通り「素晴らしい」の一言です！富士山のご来光も素晴らしいですが、何度でも行きたくなるような「清々し気持ち」に間違いなくなれます！迷ってる方は是非行ってみてください。すべて英語のアテンドでしたが、問題なく大丈夫です。みなさんフレンドリーに気を使ってくれます。お勧めです。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2016/02/29 |
| Activity Date: | 2016/02/18 |
Honolulu Party Bike Brewpub Tour - Beer Lovers Kakaako Bar Hopping [Open 2021]
Fun fun fun
Reviewed by: Margaret
My friends and I did not know what activities to do while staying in Hawaii. We searched and a lot of the tours were out of our price range. We stumbled across the bike bar hopping tour. It was decently priced and you got to bike around the city. Few of my friends weren't convinced that it would be fun. They thought it was lame to bike around in Waikiki and bar hop. Boy were they wrong! It was the best thing we done on our trip. It was tiring at times trying to pedal but it was well worth it! Great way to see Waikiki and to visit a few bars. The bars we went to were actually popular places we were planning to go already. It was a great way to see the city and hit up 3 bars/breweries were were already planning to go to without having a designated sober driver. The entire process of booking, confirmation and location was very easy. The tour guide was also great. He gave us tips on where to go, what to do. We never thought a bar hopping bike ride would be this fun. We will definitely do this again next time we are back in Hawaii. Will definitely highly recommend to people that want to have a good time at night and experience the city with a few drinks! Great way to burn s few calories too
Helpful
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Friends |
| Posted on: | 2016/02/28 |
| Activity Date: | 2016/02/22 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Breath-taking
Reviewed by: Lynne T
There are no words to describe this sunrise tour. It was absolutely amazing. The driver and tour guide was so experience, she made driving 10,000 feet a truly magical, comfortable and safe experience. A once in a lifetime experience.
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/28 |
| Activity Date: | 2016/02/26 |
ビショップミュージアム 入場チケット事前予約 現代フラレッスン、レイ作り体験、ガーデンツアーなど体験プログラム付きプランあり
ビショップミュージアム
Reviewed by: みなちゃん
ビショップミュージアムサイコーかねてより行きたかったところでやっと実現しました フラダンスを習って施設見学をしてハワイのルーツを学んだ様な気持ちクムも優しく充実した1日でした
Helpful
| Rating: | |
|---|---|
| Packages: | フラレッスン（初心者／2019年3月31日までのご参加） |
| Attended as: | Friends |
| Posted on: | 2016/02/27 |
| Activity Date: | 2016/02/03 |
Haleakala National Park Sunset Tour Experience - Polynesian Adventure
Amazing Sunset!!
Reviewed by: mblock
I enjoyed every moment of the tour, Haleakala is definitely a must-do in Maui!
I'm glad that Polynesian Adventure Tours offers the Sunset tour, I would not be able to do the sunrise tour because of my tight schedule.
The local tour guide Kama was was excellent, very entertaining and knowledgeable about the Island of Maui. He gave us a map and shared interesting facts about Hawaiian history, geology, geography, ecology and legends.
After the pick up we stared our journey to the top of the Haleakala. We made a quick stop at the small, but beautiful Lavender Farm for a bathroom break and to get the coffee and pastries.
We arrived at the visitor center, approximately one hour prior to Sunset, and we had enough time to explore around and take nice pictures of the landscape. I absolutely love sunsets and being able to watch it above the clouds was amazing!
The last stop was at Cafe O Lei, we had a delicious family-style dinner and it was a great way to end the night.
The Sunset tour is great because it is not as crowed as the sunrise. I had a great experience visiting Haleakala with Polynesian Adventure Tours!
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/24 |
Deluxe West Maui Private Sightseeing Tours with Expert Local Guide
Best Tour in Maui!!!
Reviewed by: mblock
I have done many different tours in Hawaii, and no doubt Jasmine was the best tour guide I have ever had. The tour was perfect from the pick up until the drop-off.
I wasn't sure what to expect since this was my first time on the island but I'm glad I did it. I would never have been able to see this much in one day by myself. She safely drove us through windy and narrow roads and took us to places where large tour buses cannot go.
What a difference Jasmine makes. She is a local Maui girl who deeply loves what she does, she is very knowledgeable and shared interesting facts about Maui's history, culture, geology, ecology, industry etc.
This tour took me to many out of the beaten path places in Maui, giving me memory that will last a lifetime! If you are visiting Maui I highly recommend booking the West Maui Sightseeing Tour!
Wow, thank you for your beautiful review. I feel touched by the warmth of your words. I too had an awesome day. Thank you for such great company! Wishing you many more moments of joy, love and laughter together. Warmest aloha... Jasmine
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/24 |
Polynesian Cultural Center Tour Ticket - Full Day Admission, Dinner & Show
HA: Great Show!
Reviewed by: George from Denver
I booked the late entry since we had a cruise in the morning. We had some time to go around a few villages but we wish we booked the all day package. The show was beyond my expectation and they did a superb job putting it together. It was very dramatic and entertaining. You must visit Polynesian Cultural Center when you come to Hawaii.
Mahalo George, we hope to see you again! Aloha oe!
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/24 |
Polynesian Cultural Center Tickets with Island Sightseeing Tour
Some things good, some things not so much
Reviewed by: Brian
For starters, the show Ha! Breath of Life is AMAZING! If nothing else, that is worth a visit.
Ok, so the Circle Island Tour - yeah, you circle (most of) the island and see some cool things (briefly), but you can get circle island tours from pretty much everyone and ended up with about 3 total after all of our activities there over our week. The biggest problem with this Circle Island Tour is that it takes TOO LONG! You're going to want ample time to do the tour, but not when that time cuts into your time at the cultural center.
We did the circle island tour and the ambassador package. By the time we finished the tour and go to the center, did all the ambassador check in crap, and got to start seeing the center, we had already lost at least 1.5 hours of the already short time available to visit the various cultures. The group tour and the guide does help you learn some cool things, but it also makes everything take longer. In the end, we went back a second day so that we could see all the things we missed the first day (maybe that's the point - more $$ from the visitors??).
I don't want to lead you to believe the center is poor. On the contrary, we very much enjoyed the center. The luau was meh. The show was GREAT! We just wouldn't recommend the circle island tour (as it was for us) or the ambassador package (unless you want to buy it for the good seats but ditch the tour guide in the park).
Definitely visit the park, definitely see the show. Consider ditching the tour guide in the park, consider doing the circle island tour with another company or on a different day, and if you see a luau anywhere else, consider skipping it here (it wasn't the best luau we attended).
Note, the 3 stars if for the package, not for the center on the whole. The center was great, we just weren't keen on the package we purchased.
Mahalo Brian for your wonderful feedback, very happy you were able to take advantage of another day; however sorry that the guide was not a benefit to you and your group. We will address these concerns with our team. Aloha oe!
Helpful
| Rating: | |
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| Packages: | Ambassador Luau - Premium Show Seating & Guided Group Park Tour |
| Attended as: | Couples |
| Posted on: | 2016/02/22 |
| Activity Date: | 2016/02/17 |
3-Hour Hana Rainforest Tour with Waterfall Swim & Easy Nature Walk - Hike Maui
Not a great experience
Reviewed by: Unhappy
First, once Veltra sells you something, they're done with you until they start pestering you for a review. The actual excursion was by Hike Hawaii. On the day of our trip, they called me at 6:30 AM to tell me that the kayak portion of our trip was cancelled due to high winds. We hadn't scheduled a kayak portion. So they called me at 6:30 AM because they don't have their crap together enough to know what their customers have signed up for. The excursion was basically a brief stroll through the woods, with a little fruit, a bottle of water, and a cookie provided. After paying hundreds of dollars for two of us, they actually cut the trip short and we got back 15 minutes ahead of schedule.
After that, Veltra has the nerve to send you email saying that they're expecting you're review. Not asking for one, just telling you how much they're looking forward to seeing it. There's no opt-out link for this, which I think actually violates certain standards. You have to jump through hoops to have your account removed, even though you never asked for an account to be set up in the first place.
They're pushy, presumptuous, and overpriced.
This review will never be seen because Veltra basically reserves the right to remove anything negative in their terms of use.
Warm Aloha,
Thank you very much for taking the time to write your valuable feedback on your recent experience with us. We work very closely with our activity partners to make sure that our clients are well cared for.
Unfortunately, your original requested date was not available for the short waterfall walk but in an effort to accommodate your request, Hike Maui offered to upgrade you to include optional kayaking and a complimentary lunch. Due to weather, the kayak portion was cancelled and although your lunch was packed, it did not make it to you on the trail. We accept complete responsibility for this mishap and would like to make it up to you with a full refund.
Your Hawaii experience is very important to us and we are sorry that the tour and process of booking did not meet your expectations, please accept our sincerest apologies.
Mahalo Nui Loa,
VELTRA Customer Support
Helpful
| Rating: | |
|---|---|
| Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
| Attended as: | Couples |
| Posted on: | 2016/02/22 |
| Activity Date: | 2016/02/17 |
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Aloha and Mahalo for joining us on our Deluxe Volcano Experience! We are so happy to hear that you had such a wonderful day with Chris. We'd agree that he is a wealth of knowledge whose attention to detail and hospitality are truly Top-Notch! To hear our tour even exceeded your expectations is so incredible to us. Mahalo for your excellent review and recommendation! We hope to see you on your next visit to the Big Island.