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All Reviews for All Maui Tours & Things to Do in Maui
Overall Rating
Reviews
Kaanapali Deluxe Snorkeling Cruise with Breakfast, Lunch & Drinks - Trilogy
Best experience ever!
Reviewed by: Jen S.
We just got back from a Maui vacation and our snorkel trip was the highlight of an amazing vacation.
We checked in with Snuba Willie by the beach. Willie gave us an outline of the day, company background, and basic safety instructions. He also mentioned an additional activity called Snuba. He said there was no pressure but if anyone was interested, to flag him down once we were on board and he’d tell us more. He then gave us instructions on how we were going to get on the catamaran.
We went down to the water and made our way on board. Our catamaran was Triology 111 and it is beautiful! It is spotless, in perfect condition, comfortable, and spacious. Once everyone was on board, we gathered below deck for an introduction and safety briefing. Captain Mike introduced our crew- Captain Carrie, Snuba Willie, Jamie, Gabriel, and David. He went over emergency information and all the details of our boat and what to expect. Then we got on our way.
The crew turned on music and we were allowed the run of the boat. Breakfast was served and the entire crew was incredibly attentive and thorough. While on our way to the site, we saw multiple whales- more than on the whale tour we took the day before. Captain Mike stopped the boat so we were able to watch them.
At the reef, we were given our gear. My family talked to Snuba Willie about the snuba option and decided to try it. We are so glad we did! It was spectacular!
The crew grilled our lunch while we enjoyed the water. We returned to the boat for lunch. After a fantastic lunch, we returned to the water.
The entire experience was beyond our expectations. We felt safe, informed, and very well taken care of. The entire crew was professional, warm, and engaging. If we are fortunate enough to return to Maui, we will absolutely take this trip again and if we can, we’ll do a full day snuba experience. It was well worth it!
Helpful
| Rating: | |
|---|---|
| Packages: | [8:00AM] Discover Kaanapali Snorkel |
| Attended as: | Families |
| Posted on: | 2018/02/05 |
| Activity Date: | 2018/01/29 |
伝統ルアウ＆フラ ハワイアンショー マウイの神話 ＜優先入場VIP席あり／ビュッフェ夕食／飲み放題／ロイヤル・ラハイナ・リゾート＞
男の子が可愛かった！
Reviewed by: キヨピー
VIPシートを予約しました。
アルコール、飲み放題良かったです。
本場のハワイアン、堪能しました。
女の子の踊りも上手だったけど、男の子が皆んな可愛くて、家内(66歳)が喜んでいました。
Helpful
| Rating: | |
|---|---|
| Packages: | VIP席（優先入場、前方シート、レイでお出迎え） |
| Attended as: | Couples |
| Posted on: | 2018/02/05 |
| Activity Date: | 2018/02/02 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
ガイドの方の知識やおもてなし、見られる景色、星空すべて最高でした！
Reviewed by: れおん
ハレアカラ山からのサンセット、夜空いっぱいの星はもちろん最高でしたし、ガイドの方の説明もとても詳しく、また行くまでに寄ってくださるところも、行ってみたいところだったので大満足です。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2018/02/04 |
| Activity Date: | 2018/01/07 |
冬季限定！ホエールウォッチングクルーズ ＜12～4月／英語ガイド／ラハイナ港発＞
たくさんクジラ見れました。大迫力！
Reviewed by: れおん
1月上旬だったのでまだピーク前でしたが、船長さんがいい場所に連れて行ってくださったおかげで間近でクジラの母子、カップルなどなど沢山見ることができました。
大迫力＆大満足です！
Helpful
| Rating: | |
|---|---|
| Packages: | 通常プラン＜09:45／12:00／14:15出港＞（2020/5/15まで） |
| Attended as: | Couples |
| Posted on: | 2018/02/04 |
| Activity Date: | 2018/01/09 |
モロキニ島シュノーケリングクルーズ ＜朝・昼食付／現地集合＞
シュノーケリング
Reviewed by: fish
12月初めの参加でしたが、とにかくこの日は強風で、モロキニ島までは行けず、近くのシュノーケリングスポットで、シュノーケルをしました。
魚もみれて、楽しかったです。
ガイドさんが、とても親切で、70代の父親も、初シュノーケルでドキドキでしたが、一番楽しんでました。
船の中の、朝食と、ランチのチーズバーガーも、とてもおいしかったです。
モロキニ島まで行けなかったのは残念ですが、とても楽しめましたが、またモロキニ島にリベンジしたいと思います。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Families |
| Posted on: | 2018/02/04 |
| Activity Date: | 2017/12/03 |
Molokini and Turtle Town Snorkel Cruise with Food & Open Bar - Pride of Maui
I glad to meet you!
Reviewed by: Seo hyunggon
I meet very kind crew. Surprisely She have work there during 12 years. I met her 12 years ago at honeymoon. So I glad meet her.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/04 |
| Activity Date: | 2018/01/08 |
モロキニ島シュノーケリングクルーズ ＜朝・昼食付／現地集合＞
クジラのジャンプに超感動‼
Reviewed by: subtaka
クジラと亀にあいたくてモロキニ島ツアーに参加しました。主人は、世界のあちこちでダイビングしてますが、モロキニ島の透明度は最高で、半端なくぬけてるそうです❕そして期待してたクジラにも何度も会えて、しかも大ジャンプも見ることができました！タートルタウンではカメもいたそうです。。。私はちょっと船酔いしたので見れなかったけど、ハネムーンで来てたお二人が写真を見せてくれました。英語が話せないので日本語ガイドのツアー予約して大正解でした。船酔いした時も日本人ガイドのかなさんが、特製のショウが入りジュース作ってくれたり諸々気にかけてくださってとてもありがたく、うれしかったです。かなさん…ありがとうございました。リベンジで、またこのツアーに参加したいと思います。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2018/02/04 |
Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now]
A Pleasant Experience
Reviewed by: Bruce
The services provided were better than our expectations. Making advance reservations through Veltra was easy. We were met at the airport by a Roberts of Hawaii agent stationed at the bottom of the escalator. She was holding a sign with our name on it, greeted us with shell leis, and directed us to the luggage pickup area and Roberts of Hawaii desk. After we retrieved our luggage, another agent transported all bags to their van. A short time later we, along with several other customers, were driven to our respective hotels. Everyone was very professional, helpful and efficient. Veltra and Roberts of Hawaii made the entire experience a good one. Mahalo!
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/02/03 |
| Activity Date: | 2018/01/13 |
Lanai Island Guided 4x4 SUV Sightseeing Trekker Tour with Maui to Lanai Ferry
A great day on Lanai!
Reviewed by: Dirk Geuenich
Special thanks to Bruce who was a perfect guide for our half day tour on Lanai. Learned and have seen a lot, including shipwreck beach and garden of gods. Absolute worth doing this trip. Very well organized. Thanks to all and again a special thanks to Bruce!
Helpful
| Rating: | |
|---|---|
| Packages: | Maui to Lanai Ferry & Lanai Half Day Tour |
| Attended as: | Couples |
| Posted on: | 2018/02/03 |
| Activity Date: | 2018/01/29 |
Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]
Incredible whale watching trip!
Reviewed by: Lisa S
We had an incredible time on this trip. The boat was clean and the staff was courteous, friendly, and knowledgeable. Our captain was great at locating whales and she was extremely skilled at maneuvering the boat so we always had the best view. Originally I had bought my ticket for 3 days earlier however, upon arriving in Maui my husband got sick and we were unable to go. I expected to have to just eat the cost of our tickets but I called the company and Sylvia was great and rescheduled us for later in the week with no penalty. I highly recommend this company and I would use them again.
Helpful
| Rating: | |
|---|---|
| Packages: | Early Bird Special - 7:30 am Cruise |
| Attended as: | Couples |
| Posted on: | 2018/02/02 |
| Activity Date: | 2018/01/30 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Great time!
Reviewed by: Nclan2018
Great time. We had our 4 kids and they were very accommodating.
Helpful
| Rating: | |
|---|---|
| Packages: | Whale Watch & Snorkel Cruise Package (Jan to Mar) |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/02 |
| Activity Date: | 2018/01/30 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
A taste of it all!
Reviewed by: Madison Figg
First off, the crew was amazing. Wonderful, friendly, and never a frustrated or unhappy moment. They ensured everyone had all their gear, handed out drinks and food, and answered questions with ease.
The snorkle part of our day felt considerably shorter than expected, especially since looking at something so beautiful makes the time fly. If you are wanting lots of time in the water I would suggest another snorkle focused excursion instead.
The food was yummy and plentiful. One perk to the afternoon tour was it was less busy and everyone was able to get great views and seats during the whale watching cruise. There were so many humpbacks around, and we were able to catch some amazing breaches and slaps not too far from our boat. Because this boat was large it was harder to get as close to the whales as the smaller vessels, but was non the less breathtaking!
I would reccomend this activity to first time snorklers, and those wanting a taste of both the coral reefs and the open waves. I want to commend the captain and his crew for the smooth sailing and great memories!
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Couples |
| Posted on: | 2018/01/30 |
| Activity Date: | 2018/01/29 |
Lanai Island Guided 4x4 SUV Sightseeing Trekker Tour with Maui to Lanai Ferry
Good education on the island
Reviewed by: Podre71
Knowledgeable tour guide/driver who guided us over 80% of the unpaved red dirt roads and explained the economics of a unique area.
Helpful
| Rating: | |
|---|---|
| Packages: | Maui to Lanai Ferry & Lanai Half Day Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/22 |
Haleakala National Park Sunset Tour Experience - Polynesian Adventure
If only the clouds parted....
Reviewed by: Podre71
Only thing we missed was the view of the surrounding areas due to the clouds...only saw the western peaks poking up thru the clouds
...but the sunset was one of a kind.....Bring your winter Jacket & gloves....
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/24 |
Skyline Eco-Adventure - Kaanapali Zipline Adventure with Expert Local Guides
Fun time had by all
Reviewed by: Diana
Everything was great. The instructors made it fun by their sense of humor, but you could tell that they also always had safety in mind. Felt safe at all times.
I was afraid that we would be hiking up a huge mountain or something because the description states you will do a lot of walking, however they take you up the mountain in a van. The only walking that you do is front platform to platform, which isn't much. So we were glad for that.
The views from the ziplines of the ocean were amazing. Would recommend for all.
Helpful
| Rating: | |
|---|---|
| Packages: | 8-Line Kaanapali Zipline Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/07 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Perfect Hawaiian experience
Reviewed by: Diana
Everything was great. The food, the drinks, the entertainment. It wasn't cheezy like I was thinking it would be. The dances actually had meaning behind them. Service was great also. Sometimes you think whenever they say "All you can drink" that they will give you like 1 drink and make you beg for the rest. Not the case here, they kept the drinks coming and they were good quality drinks.
Also liked how the local people were selling their goods around the interior. This package had everything that you could want. Great Hawaiian experience.
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/04 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Amazing time!
Reviewed by: David
Overall I think this was the best activity we did while on Maui. My wife and I had a great time and the crew did an amazing job. We saw multiple whales on the way to our snorkel spot. When there one of the crew members would act as a scout and point out cool stuff. We swam with 4 sea turtles. On the way back we had burgers and hot dogs, plenty to go around. Great beer choices and Mai Tai's as well. Would definitely recommend!
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/27 |
Discover Lanai Day Trip from Maui, Hulopoe Bay Snorkeling & Sweetheart Rock
Great sail to Lanai!
Reviewed by: Debbie
For our last full day in Maui, my husband and I decided to book the 10:30 a.m. Discover Lanai Sail; what a good choice! From the moment we boarded the boat until the end of the day, the Trilogy crew did everything possible to make sure we had an exceptional experience. There were 5 crew for 50 passengers, so one of them was always nearby.
Once we were underway to Lanai, they served beverages, delicious cinnamon rolls and fresh fruit. The humpback whales were very active so the captain did his best to get closer when there was a sighting. As we got close to Lanai, we were surrounded by a school? of spinner dolphins. What fun!
After docking, they took us to the beach — quiet and sandy with restrooms and plenty of shade. Chairs, mats and snorkeling gear were efficiently distributed to get us into the water quickly. There was gentle surf but it was fairly easy to walk in. We’ve snorkeled many places, and this was nice, though not extraordinary. There were many fish, but the variety was limited. Still fun, and crew were very vigilant about keeping everyone safe.
For those who didn’t want to get in the water, (or didn’t stay in very long, like us), there was an island van tour that took about an hour an a quarter. There was no microphone used so I couldn’t hear quite everything, but it was interesting to see Lanai City.
At 3:00 we had a late lunch in Trilogy’s covered pavilion overlooking the dock area. Very pretty there. They served healthy and tasty food — tossed salad, noodle salad, corn on the cob, and BBQ chicken.
On our trip back to Lahaina (4-ish), the crew opened the bar as soon as the boat cleared the harbor for our trip back to Lahaina. Woo-hoo! Whale watching was even better than it had been in the morning. We also saw two baby whale breeches; what a thrill!
Helpful
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate - Discover Lanai |
| Attended as: | Couples |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/26 |
冬季限定！ホエールウォッチングクルーズ ＜12～4月／英語ガイド／ラハイナ港発＞
Tail! Tail!
Reviewed by: Kay chang
新婚旅行で参加しました．
参加日は12月25日．
日本人は我々だけでしたが，日本人ガイドのTAKAさんがご案内くださいました．
出港するや間もなく，TVで見るようなクジラのジャンプに遭遇！
TAKAさんからはクジラの詳しい生態をご教示いただくにとどまらず，
サービスたっぷりな案内をいただき，
その後は自分たち自身がクジラを見つけて，
一緒に乗船した皆さんと歓声を上げることが出来ました．
クジラにもTAKAさんにも結婚を祝福してもらい，
楽しく思い出に残るクルーズになりました．
Helpful
| Rating: | |
|---|---|
| Packages: | 通常プラン＜09:45／12:00／14:15出港＞（2020/5/15まで） |
| Attended as: | Couples |
| Posted on: | 2018/01/28 |
| Activity Date: | 2017/12/25 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
最高！
Reviewed by: しまりさ
山頂での景色はもちろん、なにより山Pさんのガイドが最高でした。
新婚旅行でしたが、素敵なお話のなかで最高のほしぞらをみられて、一生の思い出になりました。また絶対に行くので、このツアーはずっと続けていってください！お願いします！
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/14 |
冬季限定！ホエールウォッチングクルーズ ＜12～4月／英語ガイド／ラハイナ港発＞
見れました
Reviewed by: ちぇけ
クジラをしっかり見ることができました。ガイドさんも日本人で丁寧な対応でした！！クジラが潮を吹いて、出てくるまでの盛り上がりはアトラクションのようでした！
Helpful
| Rating: | |
|---|---|
| Packages: | 無料キャンペーン！通常プラン |
| Attended as: | Families |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/05 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Best of Maui Air & Land Combo - Haleakala Helicopter & Deluxe Road to Hana Tour
Reviewed by: Kay
What a wonderful tour!! This was the highlight of our 10 days in Hawaii. Our guide, Gary was great, and the lunch was wonderful on the black sand beach at Hana! Our pilot, Glenda was great! I've never seen such a beautiful place. We will return and do this tour again!
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/26 |
| Activity Date: | 2018/01/21 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Fun day of snorkeling and whale watching
Reviewed by: Juliette Goodwin
The boat was very nice my daughter enjoyed the slide. The service was great
They were very helpful of getting you ready to snorkel with all the equipment
They made the whale watching great you learned some great facts about the whales. They were very speedy in getting you a lot of snorkeling time made sure everyone was safe. It’s was great to go out in the afternoon because it was not crowded in the snorkeling spots. Great drinks and food . I recommend this tour to anyone even if your a family with littler kids .FUN TIME IN MAUI.
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2018/01/25 |
| Activity Date: | 2018/01/20 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
お天気が・・
Reviewed by: ｓａｔｏ
天気予報どおり、くもり、風強しでした。
小雨も予想されたので、できることなら日程変更をお願いしたのですが、
当日は催行とのことでお返事はありませんでした。
ゆっくり高地にならしながらいきますとのことで、お得なお土産情報もいただきながら、山に向かいました。
ゲートのところで、5時を過ぎていたので、係員不在の時は、各車のドライバーが、クレカで入山料（通行料）の手続きをしなければならず、渋滞となっていました。
結局、日没も見れず、火口の展望台も暗くなって見れず、でハレアカラの風景は見れずじまいだったのが残念でした。
もしこの渋滞事情が事前にわかっているのなら、五時までにゲートを通過する計画もあったのでは、と思います。
特に、その日は星空も期待できないのは素人でもわかっておりましたので、明るいうちに火口でも見れたら、また違った感動があったと思います。
ガイドさんのお人柄は申し分ありませんし、お話も魅力的でした。
ただ、日没は見れるような口ぶりだったのに、そのことについては何も触れられず・・？？でした。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2018/01/25 |
| Activity Date: | 2017/12/26 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Great time!
Reviewed by: Johnny
Overall impression of this company is outstanding. The trip itself was very professional. They are very safety oriented and make sure everybody on the boat is doing what they are supposed to do and all accounted for at the close of your snorkel adventure. The whale watching was very good as well. Beyond all the structure and safety of the trip is also the fact that they want you to have fun! They feed you great and drinks flow freely. Honestly this trip was one of the highlights of our time on Maui. I would highly recommend this to anyone, couples or families. Thank you for a great memory.
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2018/01/24 |
| Activity Date: | 2018/01/20 |
Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]
Outstanding Whale Watching Experience
Reviewed by: TravelNut
We did this tour during the whale mating season so we expected to see a whale or two but what we saw was amazing. At first the whales kept their distance but after awhile they began approaching the boat. Soon dozens of whales were surrounding the boat and showing off their dives, breaches and spouting. They were close enough to spout whale 'snot' on us!! The skipper said their nearness was very unusual and he prolonged the tour by 1/2 hour.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/13 |
Luxury Catamaran Whale Watch Sail, Gourmet Appetizers & Open Bar [Dec-Apr]
Wow Whales
Reviewed by: Hilary
Outstanding trip. Very knowledgeable crew and really looked after everyone. The lady captain was superb, buffet great, but as an English lady I did have to ask for a knife and fork, which everyone found highly amusing.
Would definitely recommend, the best trip of my holiday.
Helpful
| Rating: | |
|---|---|
| Packages: | Afternoon Whale Watch - Alii Kai Luxury Catamaran Standard Seating |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/22 |
| Activity Date: | 2017/12/30 |
冬季限定！ホエールウォッチングクルーズ ＜12～4月／英語ガイド／ラハイナ港発＞
ホエールウォッチングクルーズ ＜ラハイナ港発／英語または日本語ガイド＞ by ラハイナ・クルーズ / 早朝プラン
Reviewed by: てらさん
現地で前日に予約をしました。日本語ガイドはありませんでしたが、問題なくツアーに参加する事ができました。
想像していたような、クジラの大ジャンプまで見ることはできませんでしたが、それなりに楽しむことが出来ました。
Helpful
| Rating: | |
|---|---|
| Packages: | 7:30出港 |
| Attended as: | Couples |
| Posted on: | 2018/01/21 |
| Activity Date: | 2017/12/28 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Amazing experience! So romantic and felt well spoiled.
Reviewed by: Alice
We loved the atmosphere, the staff treated us very well and spoiled us with amazing food and the show was incredible! I would definitely recommend it. For special occasions or just to experience the full hawaian atmosphere and taste of the local traditions.
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/18 |
| Activity Date: | 2018/01/15 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Pretty Decent Combo
Reviewed by: RaD
The bus was pretty nice with USB chargers and what not and we made a lot of the stops on the road to Hana
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/17 |
| Activity Date: | 2017/12/24 |
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この度は、ツアーにご参加いただき誠にありがとうございます。
当日はご満足いただけるご案内ができませんでしたこと、心よりお詫び申し上げます。
現地催行会社に当日の状況を確認しましたところ、星が見えないという報告は受けなかったそうですが、
星が全く見れなかった場合には、次回のご参加のためのご案内を差し上げているとのことです。
ご期待されていた景色をお楽しみいただけませんでしたこと、弊社としても心苦しく、大変残念に感じております。
また、昨年より入場規制が厳しくなったことで人気がさらに高まり直近での別日振替が困難なツアーでありますこと、
メールのご返信が間に合いませんでしたこと、重ねてお詫びいたします。
なお、ハレアカラ山山頂は標高3000mと、富士山とほぼ変わらぬ高山となり、強風による天候の変化が激しく
急な雨はもちろん、曇りが一瞬にして快晴に変わったりと、20年近いベテランガイドでも当日の天候を予測することは残念ながら困難とのことです。
しかしながら重ねて、通常は発生しない急な渋滞が当日は起きてしまい、ご満足な内容を提供することができず、誠に申し訳ございませんでした。
今後はさらに催行会社と密に連携をとり、ページ上でもご注意点などを明記し、ご期待と実際の内容に差異が生じないよう改善に取り組んで参ります。
貴重なご投稿を賜りまして、誠にありがとうございました。
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