Reviewed by: Sherrie
Was so impressed, our flight was delayed and they were still there.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Friends |
Posted on: | 2017/11/27 |
Activity Date: | 2017/11/24 |
Reviewed by: Romel Cabrera
Advertising tell you about one or two persons waiting for you to give you a warm welcome, help you with information and overall, make you feel the love of Hawaii.
I got one person that pretty much said, welcome to Hawaii, hang the flowers in our neck and tell us; "you luggage is in 5 (it was actually in 4) and the shuttles stop and the end of the building". The entire interaction didn't last a minute. At least offer to take a picture of is?! I was expecting a little bit more of welcome feeling for the money paid!!! Beautiful flowers thou!
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Packages: | Deluxe Honeymoon Special Leis (Set of 2 Leis) |
Attended as: | Couples |
Posted on: | 2017/11/22 |
Activity Date: | 2017/11/16 |
Reviewed by: Joe B
Everything was great. Would do it again without reservation.
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/11/19 |
Activity Date: | 2017/11/11 |
Reviewed by: Aloha
Such a nice way to be greeted! The company called in advance to make sure the flight info was accurate.
Aloha!
Thank you for taking the time to review your lei greeting experience! We hope that this lei greeting was a meaningful kick-start to your Hawaiian vacation. We enjoy making sure that details are always correct so we can making your lei greeting happen. It is wonderful to have learned your greeting went well, and we hope to have the opportunity to serve you again in the future!
Mahalo!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/11/18 |
Activity Date: | 2017/10/28 |
Reviewed by: Erica
The initial greeting was great! The lady who greeted me with the sign that had my name on it was very professional and had a cheery disposition. At the end of the ride, I don’t know if the driver was just tired or if he just didn’t hear me, but I said thank you for the ride and I got no response. No matter, I did enjoy the experience all in all!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/11/13 |
Activity Date: | 2017/11/08 |
Reviewed by: Owl
My friend had traveled more than 24 hours & was dead-beat weary! Veltra arranged a warm welcome, speedy transport, and safe baggage handling.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/11/11 |
Activity Date: | 2017/10/18 |
Reviewed by: Carol
On time and friendly! I love using yoir services because I know that I will be more than satified.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Friends |
Posted on: | 2017/11/11 |
Activity Date: | 2017/10/17 |
Reviewed by: Marjorie
Was met in the airport by a very helpful guide who then took me to the bus, helping with my suitcase. The driver drove safely and got me to my destination without any problems. Mahalo nui loa!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/11/10 |
Activity Date: | 2017/11/07 |
Reviewed by: Ruth Stahl
Thank you for making my sister-in-laws’s 1st trip to Hawaii so special! She was thrilled & so excited to be greeted with her lei!
Aloha Ruth! Aww, what a lovely photo!! Mahalo nui loa for sharing with us and taking the time to write us about the experience. We are absolutely honored to have helped make her first trip to the island a memorable one. Safe travels and happy holidays!
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2017/11/09 |
Activity Date: | 2017/11/06 |
Reviewed by: Debby
Solo middle aged female traveler arriving at night in the unknown: felt comfortable and safe with the process. Friendly informative driver. Recommend!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/11/06 |
Activity Date: | 2017/10/30 |
Reviewed by: Debby
Solo middle aged female traveler: a friendly informative and interesting driver. Ease of requesting and ease of transportation. My only complaint: didn't want to leave Hawaii!!
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2017/11/06 |
Activity Date: | 2017/11/02 |
Reviewed by: John Glass
Service was excellent. I am disabled with difficulty walking and use a walker. The driver was a great help helping me up the steps at the Royal Sea Cliff Resort where there were inadequate hand rails at the time due to painting. He also carried the suitcase up to reception as well as carrying up the walker. The driver should be commended for his help.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/11/05 |
Activity Date: | 2017/11/02 |
Reviewed by: Elwyn-California.
Booked online, placed pick up time for 10:30AM from my hotel to Kahului Airport. It got changed to 11:30AM pick up time. I called them the day before my flight to change my hotel pick up time back to 10:30AM which they honored. Driver actually arrived a little early, he helped us in loading our two luggage. Courteous driver thank all of the passegers for visiting Maui. He drove the clean, comfortable, air-conditioned shuttle bus at or under the speed limit. I am a repeat Roberts Hawaii paying customer. The company met my expectations and I highly recommend them.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/11/04 |
Activity Date: | 2017/10/30 |
Reviewed by: Michael C
I waited about 10 minutes for a ride to my hotel, driver very friendly.
Pick up at hotel I waited only 5 mins so all in all great service, I will use them again next time I am in Hawaii.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/11/01 |
Activity Date: | 2017/10/28 |
Reviewed by: Elwyn-California.
Welcomed at the airport’s arrival area by a company employee who kindly gave us needed directions. Waited about 20 minutes for the shuttle bus to arrive outside the Maui Airport terminal building. Shuttle bus clean and comfortable. Female shuttle bus driver was courteous but drove the shuttle bus too fast with a fuul load of passengers. I noticed that whenever a traffiic light would turn from green to orange, she sped up to beat the red light, which she actually did twice. We have patronized Roberts Hawaii in our previous visits to Oahu and we were satisfied with their services, these are the reasons I chose this company again.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/11/01 |
Activity Date: | 2017/10/22 |
Reviewed by: Heather
the driver was on time, entertaining. it was just a bit of a turnoff the way he pushed for gratuities
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/05 |
Reviewed by: Heather
Shuttle bus was right outside the terminal. Easy to find and the people working outside were very helpful. Well organized
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/02 |
Reviewed by: Fava
They were in time, very good welcome. Very gentle team.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/10/24 |
Activity Date: | 2017/10/21 |
Reviewed by: Mark
Got so many compliments on the flower . Very beautiful, my wife was suprised when she saw her name.
Aloha Mark!
Thank you for taking the time to send us a review of your greeting! We are glad to have learned that Cinthia loved every moment of it, and we hope that you both had a wonderful vacation!
Mahalo!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/10/23 |
Activity Date: | 2017/10/20 |
Reviewed by: Todd T
We were greeted at the baggage claim at Kahalui by 2 lovely greeters. My wife was so surprised and happy - when she saw them carrying a sign with our names she said "that's us!". The leis were beautiful and the greeters took a picture with us.
Aloha Todd,
That is absolutely wonderful to hear - we are very happy your lei greeting turned out great!
Mahalo,
-- Sally C.
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Packages: | Deluxe Honeymoon Special Leis (Set of 2 Leis) |
Attended as: | Couples |
Posted on: | 2017/10/22 |
Activity Date: | 2017/10/10 |
Reviewed by: Avis Thomas
Picked us up timely and delivered us to the airport. Lots of stuff coordinating with a family. Much appreciated!
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Families with Young Children |
Posted on: | 2017/10/21 |
Activity Date: | 2017/10/18 |
Reviewed by: Maria
The drivers were very helpful and courteous. When we arrived a representative met us at the airport with bottles of water and shell leis. The driver took are luggage and placed it on board. I would definitely use this service again.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/17 |
Reviewed by: Ric Soda
Large bus instead of small shuttle; very clean, polite and costumed driver. Driver was late by 20min. and a little confused about our hotel location in Waikiki. Anyway, Roberts Hawaii is allover in Hawaii. Would recommend as reliable.
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/13 |
Reviewed by: Randy
This service was superb, and half the cost of a taxi for a single rider.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/17 |
Reviewed by: Dominic sibell
Peter did an amazing job. He was a very knowledgeable person and it helped to pass the time on our drive. He knows a lot about the island and it really helped to pass the time when we got stuck because of the iron man and couldn't get across the highway for over an hour to our hotel. Will use you again because of this excellent driver
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/14 |
Reviewed by: Dominic sibell
Peter was an excellent driver. Very friendly and knowledgeable. He made the drive very nice by talking about all of the things we were seeing on our drive. It helped pass the time when we got stuck because of the iron man and couldn't get across the highway for over an hour to our hotel. Will use you again when we come back to hawaii.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/17 |
Reviewed by: notsheraton
only person in this van and they took me to wrong hotel; was not drivers fault; ground crew issues
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/10/18 |
Activity Date: | 2017/10/15 |
Reviewed by: Nancy B
Prompt, extremly courteous, great ride. Looking forward to return ride to airport.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/10/17 |
Activity Date: | 2017/10/14 |
Reviewed by: Tanya
Reservation wasn't on sheet, had to wait for special bus to take us
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2017/10/16 |
Activity Date: | 2017/10/13 |
Reviewed by: Avis Thomas
Our driver arrived timely at the airport and assisted us graciously and expeditiously to our hotel! Will book again!
Rating: | |
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Families |
Posted on: | 2017/10/11 |
Activity Date: | 2017/10/08 |
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Reply from activity provider
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Aloha Romel & Adys!
Thank you for taking the time to review your lei greeting! It is disappointing to have learned that the experience was not according to plan, and we have notified the Maui dispatch office about that. We do apologize for any inconvenience, and we do know that this particular day had many delayed flights coming in at once. While we are glad you liked the quality of the lei, we will use this information to better our services.
Mahalo!
-- Jesse I.