J and M with family 's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Reviews by J and M with family
Last review on 2022/01/10
# of Reviews: 2

Paid boat ride is non-refundable!?

Paid boat ride is non-refundable when dock is damaged. This policy should be modified to go right by the customer and website need to stop bookings. I could just easily drove there with my rental car and just check out the sites. The money I spent for the boat could have been used to pay for the submarine tour!

Reply from activity provider

Aloha J & M Family,

Yes, unfortunately the dock was temporarily closed. The National Park Service does not provide us with refunds as the Pearl Harbor Visitor Center has so much to offer with its monuments, exhibits, attack film and museums. You are also able to pay your respects to the fallen from the dockside, which is always open.
We regret that you did not feel the tour guide's knowledgeable narration to/from Waikiki and Pearl Harbor, nor the hassle of driving/parking was worth it. Please accept our apologies and thank you for your valuable feedback. We hope your overall stay in Hawaii was a safe and enjoyable one. Stay well.

Rating: star
Packages: 09:45 AM Arizona Memorial Tour from Waikiki
Attended as:Families
Posted on: 2022/01/10
Activity Date: 2021/12/19
See individual review
Helpful

Sandbar fun

Much to enjoy, too little time. Staff and musicians capped off the entire experience.

Rating: star
Packages: Afternoon Standard Package with Lunch
Attended as:Families
Posted on: 2021/12/19
Activity Date: 2021/12/17
See individual review
Helpful