Review by J and M with family for Pearl Harbor Express Shuttle + Arizona Memorial Ticket from Waikiki & Ko Olina
Hawaii, Oahu
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Paid boat ride is non-refundable!?
Posted on: 2022/01/08
Paid boat ride is non-refundable when dock is damaged. This policy should be modified to go right by the customer and website need to stop bookings. I could just easily drove there with my rental car and just check out the sites. The money I spent for the boat could have been used to pay for the submarine tour!
Reply from activity provider
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| Attended as: | Families | ||
| Activity Date: | 2021/12/19 | ||
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Aloha J & M Family,
Yes, unfortunately the dock was temporarily closed. The National Park Service does not provide us with refunds as the Pearl Harbor Visitor Center has so much to offer with its monuments, exhibits, attack film and museums. You are also able to pay your respects to the fallen from the dockside, which is always open.
We regret that you did not feel the tour guide's knowledgeable narration to/from Waikiki and Pearl Harbor, nor the hassle of driving/parking was worth it. Please accept our apologies and thank you for your valuable feedback. We hope your overall stay in Hawaii was a safe and enjoyable one. Stay well.