BOB's Hawaii Underwater Scooter Adventure & Turtle Watching Tour
Overall Rating
4.68
They didn't pick up us.
Reviewed by: abcd, 2017/07/11We reserved shuttle service. We were waiting at the pick up point from 10min before the pickup time. We couldn't find the shuttle. We were waiting and I called to the office 10min later of pick up time. They said that they yelled out my name, but I didn't hear. They just left. Why not calling to me?
So, I took a taxi to get there with my money. BOB tour was canceld, because of lack of people. So, we joined to another group.
Totally lack of responsibility. I don't trust that they yelled out my name at the pickup point.
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| Attended as: | Couples |
| Activity Date: | 2017/06/22 |
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Could be nice
Reviewed by: Rosemary, 2016/08/13I think it would have been amazing... but will not know as we were not able to attend. I need to find a phone number to call to request a refund as I paid a lot of money for 6 of us.
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| Attended as: | Families with Young Children |
| Activity Date: | 2016/07/22 |
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Warm Aloha Rosemary,
Since your reservation was already rescheduled once and with the no show after being rescheduled, a full refund for the missed activity unfortunately would not be possible. Should you wish to contact us, our toll free number is 1-877-877-1222 (8:00 a.m.~6:00 p.m. HST).
Mahalo Nui Loa,
VELTRA Customer Support