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All Reviews for Top Hawaii Attractions in Maui
Overall Rating
Reviews
ハレアカラ山頂 夕日鑑賞ツアー 人気のクラ・ロッジでショッピングもあり！＜午後／英語ガイド＞
ハレアカラ山頂観光ツアーサンセット鑑賞半日/英語／夕食
Reviewed by: レインボー
英語のツアーでしたが、英語が出来なくても何とかなります。バスの運転手件ガイドさんは、ベテランで、山頂では写真を撮ってくれたりして、親切な人でした。夕食付きでおいしかったですよ！唯一残念なのは、星空をみることが出来なかった事です。是非星空鑑賞もツアーに入れて欲しいです。あと、乗り物酔いする人は酔い止めを飲まれた方がいいと思います。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/14 |
| Activity Date: | 2017/12/15 |
3-Hour Hana Rainforest Tour with Waterfall Swim & Easy Nature Walk - Hike Maui
Easy hike with beautiful scenery
Reviewed by: Melissa
The ride up is pretty quick with a nice hike to a beautiful small waterfall. A prefect amount of time to take in the scenery before heading to our next stop. There again the prefect amount of time at the waterfall and an easy hike to and from.
Helpful
| Rating: | |
|---|---|
| Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/13 |
| Activity Date: | 2017/12/18 |
Drums of the Pacific Luau with Open Bar at Kaanapali Hyatt Regency Maui
Magnificent luau
Reviewed by: J Blackmon
Well worth the money. Delicious food, a huge variety of drinks and very entertaining show.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Luau Package |
| Attended as: | Friends |
| Posted on: | 2018/01/12 |
| Activity Date: | 2018/01/09 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Excellent, well worth the money
Reviewed by: Don Henry
My wife, myself and my sister with her husband were able to get this trip. We were told that normally they like to do this trip with 6 people. We had only four in our group but they still ran the trip. We took the early morning van ride to Hana and the helicopter ride back. You can do this trip either way. We had a brand new GMC custom van, it was great. Greg our driver said that this company only has newer vans. The only thing better than a new van was a very experienced driver. Greg was great, he knew all the places to slow down and where you could get the best pictures. My wife and sister are very much into flowers, Greg was very knowledgeable on the subject. Many years ago I drove this road and I missed so much, having a driver/guide is the best way to to this. I have a commercial driving licence so I can recognize and appreciate a professional driver. Lunch was very good and light, you want that for the helicopter flight back. The pilot, Glenda was very smooth and safety was always a big concern. The helicopter company was Blue Hawaiian, top notch outfit. I could not think of one negative comment or even a constructive criticism. Is it cheap no, is it value for your money yes.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/07 |
| Activity Date: | 2017/12/15 |
2-Hour Kaanapali Sunset Cocktail Cruise with Open Bar & Appetizers - Sea Maui
Sunset cruise
Reviewed by: Jim K
The crew was a blast. Very fun outing. They worked very hard to insure everyone had a great time.
Helpful
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail with Live Music (Tue & Thu) |
| Attended as: | Couples |
| Posted on: | 2018/01/05 |
| Activity Date: | 2018/01/02 |
Discover Lanai Day Trip from Maui, Hulopoe Bay Snorkeling & Sweetheart Rock
Attentive Great Staff!
Reviewed by: Jennie G
The crew made sure everyone's needs/wants were tended to. I felt nauseated when snorkeling and swam back to shore and someone was in the ocean to help, then someone on shore removed my goggles and such, another staff member gave me ideas to "recover", and on the trip back, a different staff member found the best place for me to sit and sip some ginger ale. They engaged our young adult children and were fun loving - entertaining - and educational (about the sharks that were sighted) - plenty of food and drink.
All ages will enjoy this outing.
Helpful
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate - Discover Lanai |
| Attended as: | Families |
| Posted on: | 2018/01/03 |
| Activity Date: | 2017/12/28 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
最高の夕日と星空
Reviewed by: あああ
歩く所はあまり無いので、年寄りを連れて行けます。山に登る途中に、地元のスーパーマーケットで安いお土産を紹介してもらったり、マウイの地元の話が聞けて楽しい車中でした。山頂からの日没は、別世界の風景でした。素晴らしいです。星空観察は、望遠鏡やレーザーポインターを使った分かりやすい説明でした。生憎月明かりの影響を受けましたが、新月だったら、すごい星空だそうです。母と子供を連れてきて、本当に良かった。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Families |
| Posted on: | 2018/01/03 |
| Activity Date: | 2017/12/31 |
ホエールウォッチングクルーズ ＜12～4月／軽食＆アルコール2杯付き／英語ガイド／カアナパリビーチ発＞
見れました。
Reviewed by: あああ
船に乗り込むとき、膝の上までバッチリ濡れました。鯨はかなり近い所で見れました。おなかが見えるくらいのジャンプも見れました。マウイに行った大きな目的の一つが達成できて嬉しい。軽食というのは、小さなサンドイッチ程度。
Helpful
| Rating: | |
|---|---|
| Packages: | カアナパリビーチ発プラン（2017年12月31日までのご参加） |
| Attended as: | Families |
| Posted on: | 2018/01/03 |
| Activity Date: | 2017/12/31 |
Discover Lanai Day Trip from Maui, Hulopoe Bay Snorkeling & Sweetheart Rock
Really fun experience. Great for families.
Reviewed by: John Gilchrist
Had a really good time on the trip. The customer service was top notch; every employee was ready to jump to serve the customer. It was a very smooth ride to Lanai accompanied with juice, coffee, cinnamon buns, and breakfast sandwiches. You end on a pretty secluded beach, and while snorkeling the crew was great about being available if you needed help, but otherwise leaving you alone to see the sights. Lunch was grilled chicken and Asian noodles. On the ride back they serve ice cream and then open the bar. We saw whales on both the outgoing trip and the return, and the captain would stop to view them. The only part I thought that was less than stellar was the food quality. While certainly not bad, it just wasn't anything great. Also, the description makes it seem like they serve booze the whole time, but they don't open the bar until about the last hour of the trip. All in all a very fun experience and a great trip for families.
Helpful
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate - Discover Lanai |
| Attended as: | Families |
| Posted on: | 2018/01/01 |
| Activity Date: | 2017/12/28 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Schöne Tour
Reviewed by: inlovewithhawaii
Die Tour war gut arrangiert. Wir wurden überpünktlich abgeholt und unsere Busfahrerin / Tourguide war super freundlich. Sie hat während der ganzen Tour sehr viel über die Gegend erklärt, auf Pflanzen hingewiesen und uns einige alte Legenden näher gebracht. Es gab viele Stopps zwischendurch. Die geschätzte Gruppengröße war 15 Personen.
Der Sonnenaufgang war spektakulär! Den muss man gesehen haben! Eine dicke Jacke bzw. Zwiebellook und geschlossenen Schuhe sind mehr als angebracht.
Das folgende Frühstück im Golfclub war solide. Hätte man aber, da die Tour mit einem frühen Aufstehen verbunden ist, auch gut auslassen können und dafür ein früheres Ende vorsehen können.
Insgesamt hat mir die Tour gut gefallen und ich empfehle sie weiter.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/05 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
サンセット&星空観測
Reviewed by: ホセさん
12月の上弦の月の時期に参加しました。星空は綺麗で解説も面白かったです。望遠鏡も高性能のものがあって中々肉眼では見れないものが見れ、いい経験でした。願わくば、新月の時の星空を見たかったです。サンセットはハレアカラの山頂途中から眺める感じでした。景色は絶景です。私の時はグリグリアイスのオプションはなく、クリスピークリームのドーナッツでした。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2017/12/26 |
| Activity Date: | 2017/12/23 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Great time!
Reviewed by: Alaska
Our driver was not only hilarious, but very knowledgeable. It was a great group on our bus, and was a blast. Good day spent, with some amazing photo opportunities.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Road to Hana Tour Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/12/23 |
| Activity Date: | 2017/11/28 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Once in a lifetime sunrise
Reviewed by: Callie
A few things to be aware of before you book this excursion:
1) The road is very windy: consider ginger candy or Dramamine if you're prone to motion sickness.
2) Cell phone reception will be terrible.
3) It's very cold at an elevation of 10,000 feet. It was 40degrees for us. Dress warmly.
4) The air is also very thin at 10,000 feet: look out for shortness of breath and dizziness.
3) You may not see a picture perfect sunrise. No one can control the weather or even perfectly predict it. There will also be tons of other people there enjoying the view with you.
With all that in mind, we had a great time. At 3am, our driver picked us up and drop us off right in front of our condo in Kihei (pick up may not be available for your particular location - verify with PolyAd/GrayLine first if this is a dealbreaker for you). Stopped at a Kahului convenience store: buy snacks here if you don't like the pastries/coffee onboard.
Uneventful drive up. The 25-ish seater van/bus is heated, but once we arrived in the parking lot, our driver obviously had to turn off the engine/heat to conserve gas. We arrived 1 hour prior to sunrise, and in that 1 hour, the weather went from so clear and being able to see thousands of stars to sprinkling rain to so foggy I could barely see a few feet in front of me and back and forth. There is a tiny visitors center with giftshop, and restrooms (with ice cold water toilet seats), but not much else to explore. So we hung out on the bus until just a few minutes before sunrise.
The sunrise was partially obstructed by clouds, but the sky and landscape was still so beautiful. 30 minutes after sunrise, our driver drove us up a wee bit higher to the next parking lot for more photos, and then down to a golf course for breakfast. Breakfast was ok - I would have much rather saved my appetite for something else. We were dropped off at our condo at 11am.
We had a great driver and saw a beautiful sunrise from the top of a volcano. It was AWESOME.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/23 |
| Activity Date: | 2017/11/29 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Fabulous experience!
Reviewed by: Chris
If you are looking for a snorkeling/whale watching experience, this is the one for you! All facets of the trip lead you to a perfect time on the water.
The captain took us to a beautiful spot for snorkeling located on a coral reef that had clear waters and many species of fish. It was our first time snorkeling. The crew taught us the basics, guided us while in the water, and shared how best to see the fish. Having a waterproof camera helped us capture the fun we were having as a family. We were sure glad we had it, especially when it came to the turtle sightings!
The boat, the Pride of Maui was well equipped with all the gear we needed, including multiple sizes of fins and snorkeling goggles. It was a comfortable boat, with storage under seats on the upper deck. Great views of the waters with whale sightings even during an off season. The slide is a must! You go zipping down and fly into the water! Never gets old!
The lunch was tasty, plump hotdogs and cheeseburgers were cooked over a grill and served warm with all the fixings. If you are a vegetarian and/or gluten intolerant, it’s best to call ahead to let them know so your needs will be covered. They are ready to make your lunch perfect for you if they have a heads up. There were several kinds of soft drinks and fruit punch along with alcoholic beverages for adults. The Miatais were the best!
All in all, a highly recommended choice for all ages!
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/22 |
| Activity Date: | 2017/12/18 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
The Perfect Day
Reviewed by: J. S.
Our day on The Pride of Maui was Perfect! The crew was helpful and knowledgeable as well as patient and kind, help and assistance were always there yet we were given the freedom to be independent to make the day even better. We saw plenty of fish, turtles, and whales! The food was fabulous and they had plenty to go around. I will recommend!
Aloha,
Thank You for your kind words. Our goal is to exceed the expectations of our guests everyday. Your stating that it was PERFECT is exactly what we strive for. We are so pleased to hear that you had a PERFECT day with us.
Mahalo for joining us.
Pride of Maui
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/22 |
| Activity Date: | 2017/12/18 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Fun Day
Reviewed by: Brenna
This was a very great experience for me and my family! The servers on the boat were very kind and helpful. When we got to the place where we snorkeled I had a lot of problems with my snorkeling set and had to ask for a new one many times, they were still nice and helpful and wanted me to be able to snorkel with out any problems. We had 45 min of snorkeling time which was the perfect amount of time for me! I even got to see a turtle, which was a big plus. The BBQ was ok with limited options, but tasted good. On the way back we whale watched and saw several even though it was off season. The boat was clean and bathrooms were also. If we came back we would stay with Pride of Maui!
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/20 |
| Activity Date: | 2017/12/18 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Spectacular Sunrise Tour :)
Reviewed by: Aryan SKP
All in all a very good experience.. even though when we started it was raining at 3 AM in the morning.. but up there at the Haleakala summit point, weather was just too perfect to have the glimpse of rising sun :)..
Glenn, thanks for keeping us engaged n providing loads of information.. kept us awake most of the time ;)..
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Families |
| Posted on: | 2017/12/13 |
| Activity Date: | 2017/12/10 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
きれいな星空と、ガイドのヤマピーさんのお話に感動
Reviewed by: ハワイ好き
2017/11/19に参加しました。
ラッキーなことに客は私達夫婦＋年配のご夫婦の計4人、それにガイドのヤマピーさんの奥様がアシスタントで参加されて少人数で回ることができました。
ホテルでピックアップ後、ラハイナの街を車で通り、ラハイナのおいしいお店・まずいお店をお聞きしながら、休憩兼ねてクリスピークリームドーナツに立ち寄り、出来立てのおいしいドーナツをいただきました。
その後スーパーでお寿司のお弁当を購入し（ドーナツもお弁当もツアー代に含みます）、いよいよ目的地へ向かいます。
クラロッジでは、そこでしか買えないお土産を購入（実は空港やワイキキでも売ってたりして？と思ったけど私たちが買った物は本当にどこにもなさそうでした）、途中火口を見たり少しずつ高所に体を慣らしながら山頂に到着です。
当初向かった場所は大混雑だったため、人の少ない場所に車を止めて、サンセットを見て、車内で購入したお弁当を食べた後、星空観賞です。
その日は月明かりがほとんど無い日だったので、まさに満点の星空！
普段星になんか興味が無い私でも感動しました。
星空の下、ヤマピーさんの今までの経歴なんかもお聞かせいただきました。
とても苦労されて今がある方で、私も仕事で大きなストレスを抱えつつ今回の旅行に来たこともあり、真っ暗闇なのを良いことにこっそり泣きながら話に聞き入っていました。
5年前、ハワイ島のマウナケアに行った時は空気の薄さにヘロヘロでしたが、そんな私でも今回のツアーは全然平気でした。
初のマウイ島、最高でした！！！再訪するのは難しいですが、何とかもう一度参加したいです。
このツアーを検討中の方、防寒準備して行ってください！
※ちなみにこのツアーで立ち寄ることはありませんが、ラハイナのルースズクリスステーキは超オススメです！ガイドのヤマピーさんもオススメしてました（ワイキキにも何店舗かあります）。
個人的にはウルフギャングよりもおいしいと思います。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2017/12/10 |
| Activity Date: | 2017/11/19 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
A great day out
Reviewed by: Michele
Staff were amazing. Although it was a little windy and we weren't fortunate enough to see turtles, we had a fantastic snorkelling and sliding off the back of the boat. The BBQ lunch was awesome too:) All in all a great afternoon on the water.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Snorkel Package (April to November) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/12/09 |
| Activity Date: | 2017/11/15 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Awesome Whale Watching and Snorkeling afternoon!
Reviewed by: Darlene Smith
The “Pride of Maui’s captain and crew members were helpful and very friendly! The vessel was quite roomy and the BBQ lunch was great. We’d seen humpback whales on the way to snorkel at The Coral Gardens, where the water was beautiful and the fish were coming right up to the vessel! Great job “Pride of Maui”! Thank you for our awesome experience!
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/09 |
| Activity Date: | 2017/12/08 |
Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]
Great snorkel & whale watching trip!
Reviewed by: Donna MacKenzie
Once we were aboard the Pride of Maui, the captain and crew made us feel right at home. We were lucky to see humpback whales just a few minutes into the trip. How exciting! The grilled burgers had our mouths watering but first, we had to anchor st Coral Gardens to snorkel. Lots of fish to see and the weather cooperated so it wasn't windy or cold. The slide on the boat was a great extra. The crew was always ready to help with any of our questions. All in all, we have a very good excursion with the Pride of Maui boat and crew. We definitely would book again.
Helpful
| Rating: | |
|---|---|
| Packages: | Buy One, Get One! Whale Watch & Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/09 |
| Activity Date: | 2017/12/08 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Great tour guided experience
Reviewed by: Valeri
My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/09 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Great experience!
Reviewed by: Sara
Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Friends |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/30 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
最高のサンセットと満天の星空、すばらしいガイド
Reviewed by: シェラトンの夫婦
ガイドの山Pさんに会えて本当に良かったです。マウイのこと、ハレアカラのこと、天体のことだけでなく、心に残るいろいろなことを話していただき、すばらしい時間を過ごせました。
山Pさんの経歴やご自身の中にある心の葛藤などにも引き込まれ、非常に親近感がわきます。
もちろん美しいサンセットと感動の星空も最高でした。
天候ばかりは運になってしまいますが、私のときは快晴でとても綺麗に景色が見えて非常にラッキーでした。
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2017/12/02 |
| Activity Date: | 2017/11/12 |
マウイ島観光ツアー 天国のハナ リムジンバスでマウイの大自然と歴史を感じる＜1日／英語ガイド／朝・昼食付＞
ガイドさん、ありがとう！
Reviewed by: Sandy
日本語ツアーを探しましたが、時既に遅しで全てsold out! 仕方なく英語ツアーを選んだのですが、私以外アメリカ人のカップル一組だけ。 ドライバー兼ガイドさんが気を遣ってくれて私を助手席に。 さすがに気を抜く暇もなく英語に浸っておりました。 私が日本人なので、とにかくゆっくり分かりやすい英語ガイドに感激。 彼はカリフォルニアから移住して25年のアメリカ人。 英語が分かりやすかったです。 カップルも優しく、寂しさを感じることなく過ごせました。 レインフォレストを抜けてハナに向かう道々も最高な景色でした。 ガイドさんがそこでしか味わえない木で熟れたバナナを食べさせてくれたり、ピュアなココナッツアイスを食べれる露店に寄ってくれたり。 最終的には私が最初にホテルに送ってくれるはずが（カフルイ）、キヘイの夕日を見せてくれるために、アメリカ人カップルがステイしているワイレアに行って、わざわざ最後に送ってくれたり（カフルイまで戻ってくれた！）。 ツアーも人も最高な一日でした。 たまたまかもしれませんが、本当に良かったです。 ここの土地勘が分かる人にはちょっとびっくりかも。 感謝♡
Helpful
| Rating: | |
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| Packages: | 2名様以上申込プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2017/12/02 |
| Activity Date: | 2017/11/10 |
ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる ＜午前／朝食付き／英語ガイド＞
絶景は堪能出来ましたが・・・・
Reviewed by: J@HK
幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。
この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Helpful
1
| Rating: | |
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| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2017/11/30 |
| Activity Date: | 2017/11/09 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
熟年者にも優しいツアーです
Reviewed by: 熟年夫婦
うちの夫婦と、もう1組の若いご夫婦の計４人の客に、ガイドの奥様がアシスタントで参加されました。ガイドさんはおそらく多くの経験を積まれているのでしょう、非常に周到に計画され準備されていて、安心して楽しいひとときを過ごすことができました。3000メートル級の山頂まで１時間半ほどで登っていきますが、高度に徐々に慣れるように、土産物店に寄ったりスーパーで夕食の寿司弁当（料金に含まれています）選びに立ち寄ったりします。
当日は途中の山腹で弱雨にあいましたが、霧の中を巧みな運転で不安なく、軽快な口調の説明を聞きつつ登った山頂は、雲の上の青空でした。多くの観光客がいる場所を避けて、人が少ない場所からゆっくりとサンセットを楽しみ、暖かい日本茶のサービスとともに寿司弁当をいただいたのち、交替で望遠鏡をのぞきながら多くの星や星座を解説してもらいました。
私たちは2年前にハワイ島のマウナケアのサンセットにも参加し、マウナケアは4000メートル級で山頂の空気が薄くでかなり息苦しかったのですが、それに比べればハレアカラははるかに快適でした。また熟年者には割引料金のサービスもあり、高齢者に優しいツアーとしておすすめします。
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| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Couples |
| Posted on: | 2017/11/27 |
| Activity Date: | 2017/11/19 |
Maui Nui Sunset Luau on Kaanapali Beach with Open Bar at Sheraton Resort
Luau
Reviewed by: Andie
We loved the whole thing! Only thing we would change is maybe including a printout of all the menu items with further detail such as ingredients and/or how the tradition cake about in ancient Hawaiian culture.
Helpful
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/11/23 |
| Activity Date: | 2017/11/20 |
マウイ島観光ツアー ハレアカラ国立公園＆イアオ渓谷をめぐる ＜英語ガイド＞
ツアー内容が、変更されて・・
Reviewed by: やまさん
ツアー内容が変更されて、ハレカエラ国立公園だけに訪れたツアーであった。それで有れば、ツアーを結構しないで欲しかった。或いは、行き先を変更してでも、他の場所の訪問や見学を入れる。ディスカウントする。早く帰って来る。とかの配慮が欲しかった。一ヶ所しか行かないなら、それに対する配慮も無く、残念でした。
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、弊社アクティビティページに記載がございました通り、
イアオ渓谷が閉鎖されておりましたため、代わりにクラ マーケットプレイスにご案内させていただいていたようです。
せっかく楽しみにされていたツアーがご期待に沿った内容ではございませんでしたこと、弊社としても大変残念に思います。
また、当日の担当ガイドよりスケジュール変更についての説明が不十分でしたこと、深くお詫び申し上げます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Helpful
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2017/11/21 |
| Activity Date: | 2017/11/02 |
ハレアカラ山頂 夕日鑑賞＋星空観測ツアー 1名～参加OK！グループや家族連れにおすすめの貸切プランあり＜午後／日本語ガイド＞
最高でした
Reviewed by: 仁王さま
口コミでもほかの方が絶賛していますが、その通りだと思います。残念なのは子供が小さすぎて寝てしまったこと＾＾；
もっと大きくなったらまた参加します＾＾
Helpful
| Rating: | |
|---|---|
| Packages: | 大人2名以上（2020年3月まで） |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/19 |
| Activity Date: | 2016/05/05 |
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Aloha,
Thank you for taking the time to respond with your kind interpretation of our tour. We love to hear the words "perfect time on the water", because that is what our crew strives for. We love to create the perfect day on the ocean and are so happy you appreciate all the little things we do for our guests!
Mahalo for joining us.
Pride of Maui