Reviewed by: Karen
We had the best time. So much to see and do.
First time visiting the Ocean center, we did lunch as well. Food was excellent
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Packages: | One-Day Pass with Lunch |
Attended as: | Families |
Posted on: | 2016/07/23 |
Activity Date: | 2016/07/20 |
Reviewed by: J.Z.
Fui con mi familia, La organización excelente, el equipamiento que nos dieron en perfecto estado, ademas tenían todo tipo de accesorios para alquilar, trajes cámaras, filtros, etc.
El desayuno y la comida muy buena, mai tai, cerveza y gaseosa.
Todo excelente.
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2016/07/22 |
Activity Date: | 2016/07/19 |
Reviewed by: Kate
My husband, daughter and I took the sunset cruise earlier this week and loved it. The crew were fun, knowledgable and very accommodating. The food was fantastic....not cheese and crackers but real culinary treats. I have been on a previous sunset cruise with another company and, although the cruise was fine, the service and food were very much lacking. I highly recommend Trilogy. They are professionals and it shows!
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Packages: | Sunset Sail from Kaanapali Beach |
Attended as: | Families |
Posted on: | 2016/07/21 |
Activity Date: | 2016/07/16 |
Reviewed by: Joseph
We did Real enjoyed. Cudos. ................,..,,.
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2016/07/20 |
Activity Date: | 2016/07/17 |
Reviewed by: Carla
Staff was super nice and did a great class on snorkeling for beginners. Was my first time, so very helpful! Saw lots of fish and turtles. Great food and drinks! Would do again!
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Packages: | Snorkeling Only |
Attended as: | Families |
Posted on: | 2016/07/13 |
Activity Date: | 2016/07/12 |
Reviewed by: Carla
Boat is very comfortable, and staff is great! Food was better than I expected! Sunset was awesome and they kept the drinks coming. Would definitely do again!
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Packages: | Romantic Sunset Sail |
Attended as: | Families |
Posted on: | 2016/07/13 |
Activity Date: | 2016/07/10 |
Reviewed by: aloha
他の島では味わえない、とても静かで贅沢な時間を過ごしました。。。☆
ラナイ島へのクルージングは海の真ん中で日の出を楽しめる絶景。
まさに息をのむ光景で、これだけでも価値があります!
朝食に出てきたシナモンロールも絶品!!!
英語は全く話せず不安でしたがスタッフの方、お客様は全員外国人の方でしたが楽しめました。
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Packages: | 日の出を見よう!サンライズクルーズ (2016年12月31日まで) |
Attended as: | Friends |
Posted on: | 2016/07/07 |
Activity Date: | 2015/12/09 |
Reviewed by: さとる
残念ながらシュノーケルのポイントは岩場には近ずけなく、かぎられた魚しかいない。沖縄などで経験した人はガッカリしてる。途中のボートから島の眺めは悪くない
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2016/06/25 |
Activity Date: | 2016/06/12 |
Reviewed by: Floyd Wilson
We had a wonderful time on the dinner cruise. The food was great, water was very calm. It was also a very beautiful sunset on the cruise. The staff was great. They took care of every need. Will definitely do this again. The only issue we had was finding the right boat dock.
k
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Packages: | Premium Package (until 01/31/2018) |
Attended as: | Couples |
Posted on: | 2016/06/24 |
Activity Date: | 2016/06/21 |
Reviewed by: Amy
We had an awesome time with this crew! They were full of energy and VERY informative! They were very accommodating and made everyone comfortable in snorkeling, SNUBA diving, or those just along for the ride. I would suggest this for everyone!
We are so glad to hear it! As a company, we strive to make every trip a great one and love to see happy faces! Hope to see you again soon!
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Packages: | Afternoon Snorkel to Coral Gardens |
Attended as: | Families |
Posted on: | 2016/06/16 |
Activity Date: | 2016/06/05 |
Reviewed by: Aaron H.
The crew of Four Winds provided a big group with a great experience. There was a lot of attention to passengers, a great meal, and a fantastic snorkeling experience. We were lucky to get out to Molokini, and though the waves got crazy in the crater everyone saw some amazing sea life. I also loved being able to use the prescription goggles which made my experience even better. I would do this again and again.
A big MAHALO for the great review! We strive for excellence in customer service and in our daily excursions ... it makes us all very proud to know we deliver! We hope to see you again soon!
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Packages: | Afternoon Snorkel to Coral Gardens |
Attended as: | Families |
Posted on: | 2016/06/12 |
Activity Date: | 2016/06/05 |
Reviewed by: John Mandy
Very disappointing. We paid for a trip to Molokini. We were told that it was too rough to snorkel there. Instead, we were taken to Coral Gardens. What they didn't tell us was that Coral Gardens can be accessed from the beach off of Hwy 30. It was very close to the harbor and even though the water was clear, there were few fish. I felt as if I had been cheated. We spent over $100 each and expected to snorkel at the Molokin crater. We talk with some other visitors who went with a different company. They told us how wonderful it was. I don't recommend this company. We booked ahead. Next time we will book when we get to Maui.
Aloha John,
While we understand your disappointment at not going to Molokini, our web site and all of our literature does state that Molokini is weather dependent; our morning trips get there 95% of the time. Nobody offers a 100% guarantee as it is simply unsafe under certain conditions. As for Coral Gardens, it is actually not accessible unless you are on a boat. It is at the base of a very steep cliff wall and we go there because it is protected from the wind. Coral Gardens is actually listed in the top 10 snorkeling spots in the US by Conde Nast' (12 years in a row), Coastal Living and Travel & Leisure and most guests enjoy seeing the turtles you wouldn't see at Molokini.
We do hope you'll join us again and that we can get you to Molokini!
Mahalo,
Kelly
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2016/06/08 |
Activity Date: | 2016/06/02 |
Reviewed by: Donna Kappers
We are return customers for the Four Winds & they didn't disappoint ! We did the afternoon trip this time & the weather was pretty choppy, but we were able to snorkel in another area that was also fabulous! The photographer on board was awesome & got some amazing photos of us! Thanks for a great time!
We are so glad you came out with us again and that you had a great time! Hope to see you again soon!
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Packages: | Afternoon Snorkel to Coral Gardens |
Attended as: | Families |
Posted on: | 2016/05/28 |
Activity Date: | 2016/05/16 |
Reviewed by: Shelley Gehlbach
I snorkeled out at Molokini when I was 10 years old and was really happy to make it back 30 years later. I did notice a big difference in the reef and diminished marine life, however, and would suggest for the benefit of that particularly sensitive environment, that it be strongly suggested to guests to buy reef-safe suntan lotion.
That said, the captain was a riot, the staff was all very friendly, and the experience was well worth the money and time spent :)
Mahalo for the kind words! Eco friendly sunscreen is something we also highly recommend! We hope to see you again!
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2016/05/27 |
Activity Date: | 2016/05/17 |
Reviewed by: Steve and Kate
Wife and I really enjoyed the cruise. The crew was great. They were very attentive to everyone making sure we had a drink or were just doing good. They work their butts from the time you get on board to the time we get back. Nice to get picked up at our hotel so we could have a few drinks and not worry about driving. The food was great and a good variety-ribs. a little sushi, chicken, veggies, crab balls (sure i missed something) were all good and fresh. The adult beverages were first class. Not often you do one of these where they offer top shelf liquor like Oban and Macallan as well as other similar liquor and local beers etc.
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Packages: | Romantic Sunset Sail |
Attended as: | Couples |
Posted on: | 2016/05/24 |
Activity Date: | 2016/04/27 |
Reviewed by: E Wong
everything went smoothly, fun day, Bruce our guide made it a great day and he was entertaining and was very knowledgable. saw a lot. Wiuld use this tour again.
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Packages: | Half Day Tour |
Attended as: | Friends |
Posted on: | 2016/05/14 |
Activity Date: | 2016/04/18 |
Reviewed by: LizG
The trip was great! Service was excellent, the staff was very helpful. The two snorkeling locations we visited had great diversity. We saw turtles at the second location, which was awesome. The food was great.
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2016/05/09 |
Activity Date: | 2016/05/02 |
Reviewed by: hatti
日本語を話せるスタッフの方がいたのでとても安心できました。
モロキニ島とラハイナの近くのスポットでシュノーケリングをすることが出来ました。
個人的にはラハイナの近くのスポットの方が魚が多い感じがしました。
ただ、やはりマウイ島、風が強く、流されやすかったです。スタッフの方が見ていてくれますが、自分でも気を付けないといけないなぁと思いました。あと2か所回るのではっきりいって寒くなります。船上でのパーカーなどももちろんですが、ウエットスーツもあれば持って行った方がいいかなぁと思いました。10ドルで借りれます。
朝も昼も美味しくいただけました。
またマウイに行ったときはお世話になりたいと思いました!
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2016/05/09 |
Activity Date: | 2016/04/16 |
Reviewed by: hatti
初のラナイ島観光ということでツアーを頼みました。英語ガイドと書いてあったのでとても不安でしたが、ガイドのブルースはとてもフレンドリーでわかりやすい英語でラナイ島の歴史や地理などを教えてくれました。
とてもきれいなビューポイントもたくさん連れて行ってもらい大満足でした。
初めてでラナイ島を自分だけで回るのはとても大変なので、とてもよいツアーだと思いました。
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Packages: | 1日プラン |
Attended as: | Families |
Posted on: | 2016/05/09 |
Activity Date: | 2016/04/15 |
Reviewed by: T.Adachi
非常に天候にも恵まれ最高のシュノーケリングでした。
日本語でのサポートも非常に助かりました。シュノーケリングスポットのアドバイスによりSea turtleと遭遇することができました。
大変感激です。
スタッフもの方々と参加者全員が一緒になって楽しい時間が過ごせていたと思います。
次回も是非参加したいと思います。
スタッフの皆さま、ありがとうございました。
Let me express my heartfelt appreciation to all of the staff.
Mahalo nui loa
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2016/05/07 |
Activity Date: | 2016/05/02 |
Reviewed by: AlexM
This was a great cruise out to the best place I have ever snorkelled, the water at Molokini Crater is really clear and there are lots of fish we even saw a Reef Shark. Turtle Town was great too and we saw a couple of Turtles while we were there, it is just a shame that most people don't listen to guidance and surround the poor things.
The staff were very friendly and helpful, and when I was feeling unwell made up a nice drink to help. I would definitely recommend this tour to other, however check before boarding if you will make it to the crated or not as they won't tell you until you have left the dock (experience of some friends who went a few days before us).
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2016/05/04 |
Activity Date: | 2016/04/22 |
Reviewed by: Dakine96825
One driver, two of us, now that's personal service. What's more, the driver/guide grew up in Hawaii, not a malahini, so was akamai.
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Packages: | Half Day Tour |
Attended as: | Friends |
Posted on: | 2016/05/01 |
Activity Date: | 2016/04/05 |
Reviewed by: N.Y.M
カアナパリに宿泊していたので、カアナパリビーチ発を予約していたのですが、以前こちらで予約していた方の体験談の中に強風で、当日出発する港が変更になったというのを見ていて、私達の所にも、ホテルのルーム宛てに連絡が入りラハイナ港に向かいました。電話は全て英語だったので、何となく聞き取れたもののホテルの日本語デスクの方に連絡して頂き、再度確認して頂きました。日本人のガイドの方は乗っていないので、全て英語での説明でしたが、クジラも何頭か見れて、港に帰る時にはパイレーツオブカリビアンのテーマ曲を流してくれて、かなりお水をかぶりましたが、ちゃんと濡れない席にいればそんなに濡れずに済むので私達は楽しかったです。ただ、上着は必要かなと…。お日様が出ている間はいいですが、お日様が陰ったり風が吹くと、とても寒いので、必要かと思います。ターキーサンドにマイタイを手に楽しかったですよ~!!
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Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
Attended as: | Couples |
Posted on: | 2016/05/01 |
Activity Date: | 2016/04/06 |
Reviewed by: DHS
Not only visually great but also quite informative. Would be a great time for families.
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Packages: | One-Day Pass |
Attended as: | Couples |
Posted on: | 2016/04/25 |
Activity Date: | 2016/04/22 |
Reviewed by: SkeeterNWife
The display/aquarium was lovely and entertaining. The staff in the aquarium was knowledgeable and friendly. However, we went to the Seascape restaurant and it took about 5 minutes for the server to acknowledge us, with the acknowledgement being cold and mediocre. We then noticed that they quickly greeted and offered service to a caucasian family as soon as they walked in the door. After waiting another few minutes for the server to come back and take our order, we decided to eat elsewhere. Never been treated like that at a facility before. Terrible impression of the Seascape restaurant, which ultimately spilled into the mood of the aquarium trip. Shame on those servers for making anyone feel like that... Will never return when we visit Maui again.
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Packages: | One-Day Pass |
Attended as: | Couples |
Posted on: | 2016/04/24 |
Activity Date: | 2016/04/20 |
Reviewed by: SkeeterNWife
The staff are friendly, and the food was surprisingly enjoyable (my husband had a cheeseburger and I had the boca burger.. also came with all condiments, chips, and drinks). We've been to a couple other snorkeling adventures before, and this one offered pretty much the same entertainment. If you've never tried a snorkel trip and plan to visit Maui, we would still recommend this activity.
Aloha SkeeterNWife,
I'm so glad you enjoyed the tour. If there is anything we might do to make this seem less average, we are always open to suggestions. We strive to make it an above average experience with excellent food, snorkeling and customer service. Please do not hesitate to let us know!
Mahalo,
Kelly Stoneman
Public Relations Manager
Four Winds II
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Packages: | Afternoon Snorkel to Coral Gardens |
Attended as: | Couples |
Posted on: | 2016/04/24 |
Activity Date: | 2016/04/21 |
Reviewed by: マリコ
3月29日に行ってきました!ネット予約でちょっぴり心配でしたが、お迎えにきてくれた方から全て行き届いてました。グループには日本人がウチの家族しかいなかったのですが、日本人スタッフのタカコさん(彼女 最高‼︎)が常に気にかけてくださって、5歳と1歳の子連れの私には本当に頼りになりました!
お天気の影響で今回はモロキニ島に行けませんでしたが、クジラも2回も見れましたし とっても楽しいひと時でした
モロキニ島はリベンジしたいので また行きたいと思ってます!
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Packages: | Test Package |
Attended as: | Families with Young Children |
Posted on: | 2016/04/24 |
Activity Date: | 2016/03/29 |
Reviewed by: Doug
Based on reviews, my expectations were pretty high. The only thing high was the cost and the brutal 30-40 MPH winds. This cruise should have been cancelled. The day before the Dinner Cruise I received a call to confirm my reservation. The weather unfortunately for 4 days was rain and high winds. The day before the wind was very strong. I asked about the wind conditions and was told no problem as they sailed to a calmer protected area. On the day of the Dinner Cruise we showed up and the wind was howling. You could not even wear a hat. The boat is very nice, the crew was great and attentive. The Captain even said Ma'laea Harbor was the windiest place in Maui. He joked that the salad may blow off the plates. He actually was not joking, the salads did blow off the plates. We were instructed to bring a light sweater as the evenings could be cool. By the end of the trip we needed full ski suits and gloves. Everyone tried to gather in the enclosed part of the boat to escape the wind and cold. The Trilogy out of Lahaina may be a better option as the wind is blocked by the mountain range. If you book, just make sure of the weather forecast. I can envision this being a very nice experience, but due to the wind and cold, it really should have been cancelled.
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Packages: | Dinner Cruise from Ma'alaea Harbor |
Attended as: | Couples |
Posted on: | 2016/04/12 |
Activity Date: | 2016/04/08 |
Reviewed by: Dhaval
Great place to learn about Sea Live detailed information great exbit very clean place.
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Packages: | One-Day Pass |
Attended as: | Couples |
Posted on: | 2016/04/07 |
Activity Date: | 2016/04/04 |
Reviewed by: mii
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
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Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
Attended as: | Solo Travelers |
Posted on: | 2016/04/02 |
Activity Date: | 2016/03/10 |
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Reply from activity provider
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Aloha Happy Campers,
So glad to hear that you had a nice time at Maui Ocean Center. Thank you for your review.
Best fishes,
Sue