(All Reviews) Page 42) For 12 Year Olds (Kids Friendly: Browse by Age), Maui tours & activities, fun things to do in Maui | HawaiiActivities.com

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All Reviews for For 12 Year Olds in Maui

Overall Rating

4.65 4.65 / 5

Reviews

2456 reviews

Discover Lanai Day Trip from Maui, Hulopoe Bay Snorkeling & Sweetheart Rock

Attentive Great Staff!

Reviewed by: Jennie G

The crew made sure everyone's needs/wants were tended to. I felt nauseated when snorkeling and swam back to shore and someone was in the ocean to help, then someone on shore removed my goggles and such, another staff member gave me ideas to "recover", and on the trip back, a different staff member found the best place for me to sit and sip some ginger ale. They engaged our young adult children and were fun loving - entertaining - and educational (about the sharks that were sighted) - plenty of food and drink.
All ages will enjoy this outing.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Discover Lanai
Attended as: Families
Posted on: 2018/01/03
Activity Date: 2017/12/28

Discover Lanai Day Trip from Maui, Hulopoe Bay Snorkeling & Sweetheart Rock

Really fun experience. Great for families.

Reviewed by: John Gilchrist

Had a really good time on the trip. The customer service was top notch; every employee was ready to jump to serve the customer. It was a very smooth ride to Lanai accompanied with juice, coffee, cinnamon buns, and breakfast sandwiches. You end on a pretty secluded beach, and while snorkeling the crew was great about being available if you needed help, but otherwise leaving you alone to see the sights. Lunch was grilled chicken and Asian noodles. On the ride back they serve ice cream and then open the bar. We saw whales on both the outgoing trip and the return, and the captain would stop to view them. The only part I thought that was less than stellar was the food quality. While certainly not bad, it just wasn't anything great. Also, the description makes it seem like they serve booze the whole time, but they don't open the bar until about the last hour of the trip. All in all a very fun experience and a great trip for families.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Discover Lanai
Attended as: Families
Posted on: 2018/01/01
Activity Date: 2017/12/28

Lanai Island Guided 4x4 SUV Sightseeing Trekker Tour with Maui to Lanai Ferry

Lovely Lanai

Reviewed by: Naomi

Perfect half day - lots of drive time but able to see many different terrains and vistas - all stops perfectly chosen to show off different terrain and history. Drier guide was excellent.

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Rating:
Packages: Maui to Lanai Ferry & Lanai Half Day Tour
Attended as: Solo Travelers
Posted on: 2017/12/31
Activity Date: 2017/12/24

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Outstanding whale watch

Reviewed by: Carol and Jim

We were totally impressed with the professionalism of the research staff on the whale watch of Dec 8. The pilot was extremely experienced and could pick up the behavior of the whales from afar to make an educated guess as to if they might come up more often than not. The attendants were knowledgeable as well providing much information as to the life cycles of the hump back whales. Many questions were answered to our satisfaction. They put a sort of a microphone to attempt to detect whale sounds although not successful they were willing to try all the technology to help us have the best experience ever. I really think luck played a big part in our amazing morning of whale watching but that being said it's worth taking a chance and we most appreciated the staffs attention to safety and providing all the education they did. The juvenile whales came right up to our boat and we're curious and playing around the boat so long the pilot had to call a sailboat over to distract them away so we could start our engine and return to shore. It was just amazing.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Families
Posted on: 2017/12/30
Activity Date: 2017/12/09

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Schöne Tour

Reviewed by: inlovewithhawaii

Die Tour war gut arrangiert. Wir wurden überpünktlich abgeholt und unsere Busfahrerin / Tourguide war super freundlich. Sie hat während der ganzen Tour sehr viel über die Gegend erklärt, auf Pflanzen hingewiesen und uns einige alte Legenden näher gebracht. Es gab viele Stopps zwischendurch. Die geschätzte Gruppengröße war 15 Personen.

Der Sonnenaufgang war spektakulär! Den muss man gesehen haben! Eine dicke Jacke bzw. Zwiebellook und geschlossenen Schuhe sind mehr als angebracht.

Das folgende Frühstück im Golfclub war solide. Hätte man aber, da die Tour mit einem frühen Aufstehen verbunden ist, auch gut auslassen können und dafür ein früheres Ende vorsehen können.

Insgesamt hat mir die Tour gut gefallen und ich empfehle sie weiter.

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Rating:
Packages: Haleakala Sunrise Tour with Breakfast
Attended as: Couples
Posted on: 2017/12/30
Activity Date: 2017/12/05

Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms

Great time!

Reviewed by: Alaska

Our driver was not only hilarious, but very knowledgeable. It was a great group on our bus, and was a blast. Good day spent, with some amazing photo opportunities.

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Rating:
Packages: Standard Road to Hana Tour Package
Attended as: Families with Young Children
Posted on: 2017/12/23
Activity Date: 2017/11/28

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Once in a lifetime sunrise

Reviewed by: Callie

A few things to be aware of before you book this excursion:
1) The road is very windy: consider ginger candy or Dramamine if you're prone to motion sickness.
2) Cell phone reception will be terrible.
3) It's very cold at an elevation of 10,000 feet. It was 40degrees for us. Dress warmly.
4) The air is also very thin at 10,000 feet: look out for shortness of breath and dizziness.
3) You may not see a picture perfect sunrise. No one can control the weather or even perfectly predict it. There will also be tons of other people there enjoying the view with you.

With all that in mind, we had a great time. At 3am, our driver picked us up and drop us off right in front of our condo in Kihei (pick up may not be available for your particular location - verify with PolyAd/GrayLine first if this is a dealbreaker for you). Stopped at a Kahului convenience store: buy snacks here if you don't like the pastries/coffee onboard.

Uneventful drive up. The 25-ish seater van/bus is heated, but once we arrived in the parking lot, our driver obviously had to turn off the engine/heat to conserve gas. We arrived 1 hour prior to sunrise, and in that 1 hour, the weather went from so clear and being able to see thousands of stars to sprinkling rain to so foggy I could barely see a few feet in front of me and back and forth. There is a tiny visitors center with giftshop, and restrooms (with ice cold water toilet seats), but not much else to explore. So we hung out on the bus until just a few minutes before sunrise.

The sunrise was partially obstructed by clouds, but the sky and landscape was still so beautiful. 30 minutes after sunrise, our driver drove us up a wee bit higher to the next parking lot for more photos, and then down to a golf course for breakfast. Breakfast was ok - I would have much rather saved my appetite for something else. We were dropped off at our condo at 11am.

We had a great driver and saw a beautiful sunrise from the top of a volcano. It was AWESOME.

  • The view after sunrise.

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Rating:
Packages: Haleakala Sunrise Tour with Breakfast
Attended as: Couples
Posted on: 2017/12/23
Activity Date: 2017/11/29

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Whale watching noon cruise

Reviewed by: Al & Kathy Rossi

The staff was courteous, on time, knowledgeable, and fun. We had a blast and were closer to whales than ever before. A fantastic value.

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Rating:
Packages: Morning Whale Watch Cruise [9:45 AM]
Attended as: Couples
Posted on: 2017/12/22
Activity Date: 2017/12/18

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

Fabulous experience!

Reviewed by: Chris

If you are looking for a snorkeling/whale watching experience, this is the one for you! All facets of the trip lead you to a perfect time on the water.

The captain took us to a beautiful spot for snorkeling located on a coral reef that had clear waters and many species of fish. It was our first time snorkeling. The crew taught us the basics, guided us while in the water, and shared how best to see the fish. Having a waterproof camera helped us capture the fun we were having as a family. We were sure glad we had it, especially when it came to the turtle sightings!

The boat, the Pride of Maui was well equipped with all the gear we needed, including multiple sizes of fins and snorkeling goggles. It was a comfortable boat, with storage under seats on the upper deck. Great views of the waters with whale sightings even during an off season. The slide is a must! You go zipping down and fly into the water! Never gets old!

The lunch was tasty, plump hotdogs and cheeseburgers were cooked over a grill and served warm with all the fixings. If you are a vegetarian and/or gluten intolerant, it’s best to call ahead to let them know so your needs will be covered. They are ready to make your lunch perfect for you if they have a heads up. There were several kinds of soft drinks and fruit punch along with alcoholic beverages for adults. The Miatais were the best!

All in all, a highly recommended choice for all ages!

Reply from activity provider

Aloha,

Thank you for taking the time to respond with your kind interpretation of our tour. We love to hear the words "perfect time on the water", because that is what our crew strives for. We love to create the perfect day on the ocean and are so happy you appreciate all the little things we do for our guests!

Mahalo for joining us.

Pride of Maui

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Rating:
Packages: Buy One, Get One! Whale Watch & Snorkel Cruise
Attended as: Families
Posted on: 2017/12/22
Activity Date: 2017/12/18

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

The Perfect Day

Reviewed by: J. S.

Our day on The Pride of Maui was Perfect! The crew was helpful and knowledgeable as well as patient and kind, help and assistance were always there yet we were given the freedom to be independent to make the day even better. We saw plenty of fish, turtles, and whales! The food was fabulous and they had plenty to go around. I will recommend!

Reply from activity provider

Aloha,

Thank You for your kind words. Our goal is to exceed the expectations of our guests everyday. Your stating that it was PERFECT is exactly what we strive for. We are so pleased to hear that you had a PERFECT day with us.

Mahalo for joining us.

Pride of Maui

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Rating:
Packages: Buy One, Get One! Whale Watch & Snorkel Cruise
Attended as: Families
Posted on: 2017/12/22
Activity Date: 2017/12/18

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Fantastic trip, highly recommend for all ages.

Reviewed by: Shelli

I didnt really know what to expect...
What we got was a large, clean, well equipped vessel. A very friendly and knowledgeable staff. Great weather and phenomenal views of several different pods of humpback whales.
We could not have asked for a better experience!

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Rating:
Packages: Early Bird Special - 7:30 am Cruise
Attended as: Families
Posted on: 2017/12/20
Activity Date: 2017/12/17

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

Fun Day

Reviewed by: Brenna

This was a very great experience for me and my family! The servers on the boat were very kind and helpful. When we got to the place where we snorkeled I had a lot of problems with my snorkeling set and had to ask for a new one many times, they were still nice and helpful and wanted me to be able to snorkel with out any problems. We had 45 min of snorkeling time which was the perfect amount of time for me! I even got to see a turtle, which was a big plus. The BBQ was ok with limited options, but tasted good. On the way back we whale watched and saw several even though it was off season. The boat was clean and bathrooms were also. If we came back we would stay with Pride of Maui!

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Rating:
Packages: Buy One, Get One! Whale Watch & Snorkel Cruise
Attended as: Families
Posted on: 2017/12/20
Activity Date: 2017/12/18

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Saw just a few whales, overall okay experience

Reviewed by: sunny

The cruise started off at the harbor where we checked-in, waiting to board. Once we were seated, the boat undocked and we were on our way to watch some whales. The narration was the best part of the trip. The narrators were very informative and would tell us stories. They were always on the lookout for whales and try their best to take the boat as close them as possible but it was our mis-fortune that around that time we could only spot a few whales that too for just a couple of seconds. On the other hand, the views were surreal from the middle of the ocean. They guarantee a sighting and that's exactly what we got but I wish it was for longer.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Families
Posted on: 2017/12/19
Activity Date: 2017/12/13

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Great experience for 3-year old daughter!

Reviewed by: Kenji Miwa

It was my daughter’s first time whale watching and I felt it was a great experience for my little one. We were able to see a couple of whales from far away, but since it was not during the peak whale watching season, we couldn’t get the full whale watching experience. I would love to come again during the peak season around February, which is what I heard is when there is the most whale activity. Other than that the view was great and I would recommend whale watching to anyone who haven’t experienced it yet. The water may be a little choppy at times so I would recommend people taking motion sickness medication for people who might be sensitive to motion sickness.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Families with Young Children
Posted on: 2017/12/18
Activity Date: 2017/12/14

冬季限定!ホエールウォッチングクルーズ <12~4月/英語ガイド/ラハイナ港発>

クジラを私達に見せようと一生懸命探してくれていた。

Reviewed by: さきいずむ

ガイドの方の説明や盛り上げてくれる姿はとてもたのもしく、マウイ島を一望しながらクジラも遠くだったけど何回も見る事ができ、レインボーも更にwatchingを彩ってくれました!時々天候が悪くて寒かったですが、楽しいホエールウォッチングとなりました、ありがとうございます(^^)

  • 海から見るエネルギー溢れる山

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Rating:
Packages: 7:30出港
Attended as: Friends
Posted on: 2017/12/18
Activity Date: 2017/12/15

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Spectacular Sunrise Tour :)

Reviewed by: Aryan SKP

All in all a very good experience.. even though when we started it was raining at 3 AM in the morning.. but up there at the Haleakala summit point, weather was just too perfect to have the glimpse of rising sun :)..

Glenn, thanks for keeping us engaged n providing loads of information.. kept us awake most of the time ;)..

  • Captured from my Samsung S6..

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Rating:
Packages: Haleakala Sunrise Tour with Breakfast
Attended as: Families
Posted on: 2017/12/13
Activity Date: 2017/12/10

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

A great day out

Reviewed by: Michele

Staff were amazing. Although it was a little windy and we weren't fortunate enough to see turtles, we had a fantastic snorkelling and sliding off the back of the boat. The BBQ lunch was awesome too:) All in all a great afternoon on the water.

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Rating:
Packages: Standard Snorkel Package (April to November)
Attended as: Families with Young Children
Posted on: 2017/12/09
Activity Date: 2017/11/15

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

Awesome Whale Watching and Snorkeling afternoon!

Reviewed by: Darlene Smith

The “Pride of Maui’s captain and crew members were helpful and very friendly! The vessel was quite roomy and the BBQ lunch was great. We’d seen humpback whales on the way to snorkel at The Coral Gardens, where the water was beautiful and the fish were coming right up to the vessel! Great job “Pride of Maui”! Thank you for our awesome experience!

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Rating:
Packages: Buy One, Get One! Whale Watch & Snorkel Cruise
Attended as: Families
Posted on: 2017/12/09
Activity Date: 2017/12/08

Pride of Maui Afternoon Snorkel Cruise with BBQ Lunch from Maalaea [Open Soon]

Great snorkel & whale watching trip!

Reviewed by: Donna MacKenzie

Once we were aboard the Pride of Maui, the captain and crew made us feel right at home. We were lucky to see humpback whales just a few minutes into the trip. How exciting! The grilled burgers had our mouths watering but first, we had to anchor st Coral Gardens to snorkel. Lots of fish to see and the weather cooperated so it wasn't windy or cold. The slide on the boat was a great extra. The crew was always ready to help with any of our questions. All in all, we have a very good excursion with the Pride of Maui boat and crew. We definitely would book again.

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Rating:
Packages: Buy One, Get One! Whale Watch & Snorkel Cruise
Attended as: Families
Posted on: 2017/12/09
Activity Date: 2017/12/08

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Whale Watching in Maui!

Reviewed by: Amber Walker

crew on the tour were professional and courteous right from the start. We were all anxious to see whales and our boat got right out there and we started seeing whale spouts. The boat was always on top of where the whales were. Through out the entire ride, the captain was incredibly knowledgeable and answered all questions. The boat itself was well stocked and very clean. There were plenty of tables inside and on top, as well as seats on the front and back. Everyone had a place to sit and could see the action from anywhere on the boat. The end of the tour was the most incredible. Two whales swam literally under the boat and came out in front of the bow. Seeing how big these amazing creatures were so close was a once in a life time experience. Both whales came up for air at the front of the boat. The whales seemed as curious about us as we were about them, and hung out around our boat for a good fifteen minutes. I highly recommend this tour and their company for an incredible whale watching tour!! The experience is excellent for couples and families with children of all ages. My one bit of advice would be to show up twenty five minutes before check in as it was very busy and took some time to find a parking spot.

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Couples
Posted on: 2017/12/08
Activity Date: 2017/12/04

冬季限定!ホエールウォッチングクルーズ <12~4月/英語ガイド/ラハイナ港発>

3回見れました!

Reviewed by: ちなみ

3回くらい見えたうちの最後の1回がとても近くで見れて感動しました!私は母と参加して携帯しかなかったのですが十分動画におさめられて満足です!強いて言えばジャンプをもっと近くで見たかったな〜という感じなので星4つにしました。あと軽食も飲み物も有料なので何か持って行ったほうが良いです。
ホテルから20分くらいでレンタカーで行きましたが港の近くに広い公共の駐車場があったので便利でした!お昼におわってそのままラハイナの街を散策するのもお勧めです。

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Packages: 【2人目無料!】人数限定モニターツアー
Attended as: Families
Posted on: 2017/12/08
Activity Date: 2017/12/07

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

‘Twas a beautiful morning chasing sea life!

Reviewed by: Michelle

My little family of 3, husband and my 3 month old, went on this whale watching excursion and it was the highlight of our trip! I was very excited to find out that infants are welcome aboard. The entire crew was very informative, fun, and did everything they could to help the everyone spot some whales. We were so lucky to cruise with hundreds of spinner dolphins right below us. We even got close enough to spot a whale even though we were told it was early in the season. O would recommend bringing binoculars if you have some and a jacket because it definitely gets chilly and windy out there. Thank you to the entire crew for making my dream of seeing the whales come true!

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Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Families with Young Children
Posted on: 2017/12/08
Activity Date: 2017/12/05

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Amazing Whale Watching Experience!!

Reviewed by: Amber Walker

The crew on the tour were professional and courteous right from the start. We were all anxious to see whales and our boat got right out there and we started seeing whale spouts. The boat was always on top of where the whales were. Through out the entire ride, the captain was incredibly knowledgeable and answered all questions. The boat itself was well stocked and very clean. There were plenty of tabkrs inside and on top, as well as seats on the front and back. Everyone had a place to sit and could see the action from anywhere on the boat. The end of the tour was the most incredible. Two whales swam literally under the boat and came out in front of the bow. Seeing how big these amazing creatures were so close was a once in a life time experience. Both whales came up for air at the front of the boat. The whales seemed as curious about us as we were about them, and hung out around our boat for a good fifteen minutes. I highly recommend this tour and their company for an incredible whale watching tour!! The experience is excellent for couples and families with children of all ages. My one bit of advice would be to show up twenty five minutes before check in as it was very busy and took some time to find a parking spot.

Helpful
Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Couples
Posted on: 2017/12/04
Activity Date: 2017/12/04

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Great tour guided experience

Reviewed by: Valeri

My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.

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Rating:
Packages: Haleakala Sunrise Tour with Breakfast
Attended as: Couples
Posted on: 2017/12/03
Activity Date: 2017/11/09

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Great experience!

Reviewed by: Sara

Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience

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Rating:
Packages: Haleakala Sunrise Tour with Breakfast
Attended as: Friends
Posted on: 2017/12/03
Activity Date: 2017/11/30

Lahaina Sunset Dinner Cruise w/ Live Music & Cocktails - Maui Princess [CLOSED]

Sunset cruise

Reviewed by: Dee

Good food and attentive staff. A little disappointed in not seeing the full sunset and with the quality of music.

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Rating:
Packages: Sunset Dinner Cruise
Attended as: Couples
Posted on: 2017/12/02
Activity Date: 2017/11/29

マウイ島観光ツアー 天国のハナ リムジンバスでマウイの大自然と歴史を感じる<1日/英語ガイド/朝・昼食付>

ガイドさん、ありがとう!

Reviewed by: Sandy

日本語ツアーを探しましたが、時既に遅しで全てsold out! 仕方なく英語ツアーを選んだのですが、私以外アメリカ人のカップル一組だけ。 ドライバー兼ガイドさんが気を遣ってくれて私を助手席に。 さすがに気を抜く暇もなく英語に浸っておりました。 私が日本人なので、とにかくゆっくり分かりやすい英語ガイドに感激。 彼はカリフォルニアから移住して25年のアメリカ人。 英語が分かりやすかったです。 カップルも優しく、寂しさを感じることなく過ごせました。 レインフォレストを抜けてハナに向かう道々も最高な景色でした。 ガイドさんがそこでしか味わえない木で熟れたバナナを食べさせてくれたり、ピュアなココナッツアイスを食べれる露店に寄ってくれたり。 最終的には私が最初にホテルに送ってくれるはずが(カフルイ)、キヘイの夕日を見せてくれるために、アメリカ人カップルがステイしているワイレアに行って、わざわざ最後に送ってくれたり(カフルイまで戻ってくれた!)。 ツアーも人も最高な一日でした。 たまたまかもしれませんが、本当に良かったです。 ここの土地勘が分かる人にはちょっとびっくりかも。 感謝♡ 

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Packages: 2名様以上申込プラン
Attended as: Solo Travelers
Posted on: 2017/12/02
Activity Date: 2017/11/10

Pride of Maui Luau Sunset Dinner Cruise with Open Bar & Polynesian Show

Not fancy for anniversary

Reviewed by: Lorie

We have been on “dinner cruise’s before, thought it would be very nice for our anniversary based on description, not a sit down dinner cruise, you stand and hold onto poles. Unlimited drinks were nice.

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Packages: Premium Package (until 01/31/2018)
Attended as: Couples
Posted on: 2017/12/01
Activity Date: 2017/11/28

ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる <午前/朝食付き/英語ガイド>

絶景は堪能出来ましたが・・・・

Reviewed by: J@HK

幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。

Reply from activity provider

この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。

当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。

お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

Helpful 1
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Rating:
Packages: Test Package
Attended as: Couples
Posted on: 2017/11/30
Activity Date: 2017/11/09

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Maui Whale Watchng

Reviewed by: Steve

Although our whale watching was actually before the normal season, we still sighted three different whales! The staff was very friendly and helpful and their formation they provided was very informative. I would certainly recommend their whale watching boat trip as it was both fun and productive. The captain was very good at getting us as close as possible to the whales

Helpful
Rating:
Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Couples
Posted on: 2017/11/27
Activity Date: 2017/11/26
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