Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now]
Overall Rating
4.43
仕方ないけれど。。。
Reviewed by: maui_love, 2016/01/15参加日の朝にハイウェイで事故があり、道路がクローズされてしまっていたのですが、会社からは何も連絡がなく、ホテルのコンシェルジュに確認をしてもらいました。また、時間通りに迎えに来るとのことだったのですが、15分ほど遅れての到着でした。突発的なことなので、どうしようもないとは思いますが、ハイウェイの状況などについてだけでも、せめて事前に連絡をもらえたらありがたかったです。
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| Attended as: | Couples |
| Activity Date: | 2015/12/21 |
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Roberts Shuttle for 3 different arrivals Kahului to Honua Kai Resort
Reviewed by: LGoodwin, 2015/03/29My experience March 8 was fine (aside from the driver running a red light and snorting profusely for the duration of the ride; he said at the end of the ride it was due to allergies).
Unfortunately my two children arriving at separate times the following weekend (Mar 13 and 14) was not.
On Mar 13 late arrival my daughter waited for the shuttle, then was informed she would be taking a taxi instead. It took the taxi driver 90 minutes to get her from the airport to Honua Kai because the driver did not know the address (full address provided for the resort as well as its name).
The next night my son and his partner were also rerouted by taxi after waiting a half hour on the shuttle. At least this time the taxi knew the resort but then informed his passengers that tip was not included and asked for $20. As this was our first time to Maui we did not know how to direct taxi drivers, nor that we were expect to pay additional charges after paying for the shuttle when it was booked. (We tip the drivers according to bags, but not for the trip for shuttle service)
In all, two out of three experiences not so good.
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| Attended as: | Solo Travelers |
| Activity Date: | 2015/03/08 |
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Miscommunication
Reviewed by: Bill, 2014/11/30Marcia, who is very friendly took my directions down correctly that I wished to be picked up outside of the parking area of the hotel not inside - had her directions misunderstood and the driver waited for me by the front desk of the hotel inside instead - and was leaving when I finally looked to catch him just by luck.
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| Attended as: | Solo Travelers |
| Activity Date: | 2014/11/27 |
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AGGGHHH!
Reviewed by: Grace300, 2014/08/11The driver was VERY courteous and concerned about getting me to the airport on time, however...they need some help with scheduling and reservation FOR SURE! The driver arrived 15 minutes late, and had a hard time turning the vehicle around in our pretty much empty parking lot, so a little more time waas lost.
He was not prepared with good directions for his next pick up in Lahaina, about 20 minutes away from where he picked me up. He contacted dispatch for directions, and the directions they gave him sent him down Front St in Lahaina on a Friday night. Wall to wall people and traffic. He would have been better off staying on the highway past the commercial part of the street. They eventually sent another driver to pick up the other fare, who it turns out, were scheduled to be picked up at the SAME TIME as I was...20 minutes south!! He was a good driver, and got me to the airport in time for my flight, but we left Lahaina an HOUR past when we were supposed to. I do not view this as a driver failure, but a team failure. Get it together Roberts dispatch!!
I will try you again, but I am hoping that you make some much needed improvements in your teamwork!
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| Attended as: | Solo Travelers |
| Activity Date: | 2014/08/03 |
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