Reviewed by: owie and me
We walked out of the terminal, the bus was there, a lady had our name on a board, ticked it off, we boarded and left straight away leaving many other people standing on the wharf wishing they had booked Roberts shuttle
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2018/05/10 |
Activity Date: | 2018/05/03 |
Reviewed by: Lisa Drouillard
The lady was very nice and helpful. She took a couple pictures of us with our leis on. She even gave us directions on where we need to go to get our luggage and even to get to our car rental place.
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Packages: | Honeymoon Special Leis (Set of 2 Leis) |
Attended as: | Couples |
Posted on: | 2018/05/09 |
Activity Date: | 2018/05/05 |
Reviewed by: M&W Australia.
We were picked up at our hotel right on time. Our driver was a very pleasant lady who kept us all informed on who else was to be picked up and where we were going. It made the trip back to the airport very pleasant.
Many thanks.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/05/03 |
Activity Date: | 2018/04/30 |
Reviewed by: Kathy
Exceptional service! Met us upon exiting plane, helped with baggage, and delivered us to our hotel quickly.
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Couples |
Posted on: | 2018/04/28 |
Activity Date: | 2018/04/24 |
Reviewed by: Rick Perth Oz
I had completely forgotten about the lei and was so thrilled when we entered the arrival lounge and saw the message. Thanks, it was perfect.
Aloha Rick, thank you for sharing your story with us! What a comical yet sweet experience for you to accidentally surprise yourself with aloha! We are glad, and we sincerely hope that you made many more memories here in beautiful Hawai'i. Mahalo nui loa!
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2018/04/26 |
Activity Date: | 2018/04/23 |
Reviewed by: Steve and Penny
My wife was very surprised to see her name posted as we arrived in Maui...the lei was so beautiful and fresh. She cried tears of joy. Thank you for such a fabulous experience.
Aloha nui, Steve & Penny! Oh, thank you so much for sharing such a momentous experience with us. Our hearts are filled with joy just reading this message! Thank you so much, mahalo nui loa, for sharing with us. Aloha!
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2018/04/24 |
Activity Date: | 2018/04/21 |
Reviewed by: Rmoz
Perfect easy ride to catch my flight - driver showed up early. Grabbed my bag and we were at the airport with time to spare.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2018/04/14 |
Activity Date: | 2018/03/22 |
Reviewed by: JoeFromAtlanta
Beautiful Lei! The greeter was waiting when we got off of the plane an hour ahead of schedule. Everything went just as I had hoped.
Aloha Joe!
Thank you for informing us of your lei greeting for Angie and Meghan! It sounded so wonderful, and I hope it truly set the tone to your vacation! We appreciate you taking the time to notify us, and I will surely inform our Kaua'i dispatch office of your satisfaction. We hope to have the opportunity to serve you again!
Mahalo Nui!
-- Jesse I.
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Packages: | Honeymoon Special Leis (Set of 2 Leis) |
Attended as: | Families |
Posted on: | 2018/04/09 |
Activity Date: | 2018/03/12 |
Reviewed by: Rmoz
If you need a ride to and from the airport! Perfect in every way!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2018/04/06 |
Activity Date: | 2018/04/03 |
Reviewed by: L Kitchen
Very easy connection, right on time. Good transportation to airport
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Packages: | Pier to Airport |
Attended as: | Friends |
Posted on: | 2018/04/04 |
Activity Date: | 2018/03/31 |
Reviewed by: Lynn
This shuttle was easy to reserve online. The shuttle was right on time, easy to find at the port and dropped us right at the door at the airport. The rate was very reasonable too.
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2018/04/03 |
Activity Date: | 2018/03/31 |
Reviewed by: GaryAllen
My wife looks forward to receiving her Lei as we head towards baggage claim. After a long flight it always makes her smile with pride and joy that I provided this small appreciation of her. I highly recommend that Leis be part of your experience visiting the islands. I upgrade to the Delux Lei with is heavy and beautiful. My wife places it in the fridge and brings it home in a zip lock baggie and places it a wicker bowl to continue its life.
Aloha Gary!
Thank you for taking the time to review your lei greeting! We are glad that Susan was so happy with her Deluxe Lei after that long flight from Phoenix, and we also hope you had a wonderful vacation! If you need lei shipped to you in any of the 50 United States, please do not hesitate to call us at 800-665-7959.
Mahalo!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2018/03/31 |
Activity Date: | 2018/03/09 |
Reviewed by: nick
was met at the airport upon landing and getting baggage. led to bus and dropped off at my hotel check-in area.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/03/25 |
Activity Date: | 2018/03/01 |
Reviewed by: Washington Visitor
The ride was fine, but the dispatch was NOT. I called to verify the pickup and specifically verified the pickup location. On the day of the pickup the bus driver went to the wrong location (again -- this is not the first time this has happened). I had to wait for him to come back to the bus after trying to track me down (at the wrong location!) on the sidewalk. His comment to me was that he was not notified of the pickup location change!!!! Bad dispatch process. PLEASE fix this. AND, the bus was frigid. I had to wear my coat the entire trip! The window in the passenger door was blown out somewhere along the route and we had to proceed to the airport at 25 miles per hour!!! It was actually warmer after the window blew out.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2018/03/24 |
Activity Date: | 2018/03/03 |
Reviewed by: Rick
The sign with our name was wonderful, did not expect that. It was a relief to not try and search for our ride in an unfamiliar place. Service from airport to resort was great.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/03/22 |
Activity Date: | 2018/03/19 |
Reviewed by: Washington Visitor
After checking in with "desk" there was an extremely long wait for the shuttle. Staff mumbled something about the driver having gone home, so we had to wait for another driver. Poor staff planning.
Aloha,
Thank you very much for taking the time to post about your experience, we apologize for any inconvenience. Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2018/03/20 |
Activity Date: | 2018/03/10 |
Reviewed by: Paul
The driver was on time, courteous and helpful. Great service.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/03/19 |
Activity Date: | 2018/02/26 |
Reviewed by: Missouri travelors
They were waiting for us when we arrived. Helped with luggage and got us to our hotel with no problem. Friendly driver. Made us feel welcome and relaxed after a long trip.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/03/18 |
Activity Date: | 2018/02/23 |
Reviewed by: Jian
在取行李处,有人拿着写着你名字手牌迎接你。你就不用再找接你的shuttle bus了。服务周到,热情。
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/03/14 |
Activity Date: | 2018/03/11 |
Reviewed by: Jian
在取行李处,有人拿着写着你名字手牌迎接你。你就不用再找接你的shuttle bus了。服务周到,热情。
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/03/14 |
Activity Date: | 2018/03/11 |
Reviewed by: Pualilia
Pick up was on time
Driver was helpful and pleasant
Drive was fast and (luckily) without traffic
Trip was MUCH cheaper than other shuttles
Very happy
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2018/03/13 |
Activity Date: | 2018/02/16 |
Reviewed by: Jian
服务不错,出机场就有人接机,还送上花迎接接。因我订的是接送机服务,还特别讲清楚送机的事宜。服务还是很周到的。
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/03/11 |
Activity Date: | 2018/03/07 |
Reviewed by: SATISFIED CUSTOMERS
Upon arrival at Honolulu airport, we made our way down to collect our luggage and immediately were met by the Robert's representative. After collecting our luggage,we we were then escorted to the van where Mike was waiting for us. A few minutes later, once the other clients had arrived, we left for the various hotels/condos. Along the way, Mike gave us plenty of information and helpful hints. We arrived at our condo within a very reasonable time frame. The whole process was stress- free and impressive.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Friends |
Posted on: | 2018/03/10 |
Activity Date: | 2018/02/16 |
Reviewed by: Razorbacks
Bus driver on Maui was very nice and asked for forgiveness. She was sweet and informative. Kona gentlemen was nice also. Just late.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/03/03 |
Activity Date: | 2018/02/10 |
Reviewed by: Paul
The greeting at the baggage carousel was friendly. The 25 minute wait for the shuttle to pick us up was unacceptable. Next time in HNL we'll not book and take out chances with whatever or whoever is available.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/02/28 |
Activity Date: | 2018/02/23 |
Reviewed by: Julie
There was someone waiting for me with a sign when I left the secured area. Told me what/who to look for after picking up my luggage. So glad to have a driver to West Maui, because I was tired after a long flight, and it was raining that night, making visibility a little harder for those who don't know the roads as well. Was safely delivered to my hotel, none the worse for wear!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2018/02/27 |
Activity Date: | 2018/02/24 |
Reviewed by: Disguntled.
At the airport there was no signage or staff to direct me to the pickup area. Once I found it with crossing guard help, the driver didn't recognize the printed confirmation voucher. Once on the van the driver was very good. I would hesitate taking them again.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/24 |
Activity Date: | 2018/02/21 |
Reviewed by: xxxxx
The driver was on time and very polite. I had excellent experience with his service.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/22 |
Activity Date: | 2018/02/19 |
Reviewed by: BendThomas
After a long Trans -pacific flight, arriving at an airport undergoing renovations and expansions, what a treat it was to be greated by a smiling, beautiful woman with a placard listing my name, to escort us to our resort on the Kohala coast of Hawaii. She graciously welcomed us (complete with she'll leis), and a spirit of "Aloha ". The van was clean and cool, with a very courteous and professional driver. My traveling companion left his cell phone by mistake, and the dispatch folks were so understanding, and had his phone returned back to the Resort within the hour. I highly recommend this service.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/02/17 |
Activity Date: | 2018/01/28 |
Reviewed by: Doug
Drivers very friendly and helpful. Phone staff quickly accommodated two itinerary changes. Would definitely use every time on Kona! Highly recommend!!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/02/17 |
Activity Date: | 2018/01/26 |
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Reply from activity provider
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Aloha Lisa, thank you so much for sharing your experience with us! We are so happy that everything went well and made your trip through the airport smoother. We hope you folks are enjoying yourselves in beautiful Maui! Mahalo nui loa, thank you very much!