Reviewed by: Detroiter
Welcome was great, young lady was very personable....walked us to baggage claim and gave us several ideas if things to do....She was great a geart first impression to Hawaii, you should be proud to have her on your staff.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/05/12 |
Activity Date: | 2017/05/07 |
Reviewed by: ColoradoVisitor
This was a nice way to arrive on the Big Island. As a bonus, the woman who greeted us knew everything about the airport and rental car locations. The pink and white colored orchid leis smelled fantabulous!
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/05/08 |
Activity Date: | 2017/04/15 |
Reviewed by: Anne H.
I wolud recomend this to every one. The flower leis were beautiful and smelled so good. The lady that greeted us and presented us with our leis was so friendly and helpful. she gave us a warm aloha greeting and welcomed us to Hawaii. She offered to take picutres of us with our leis and helped us get our bags. She made us feel like friends coming to visit.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/05/06 |
Activity Date: | 2017/04/27 |
Reviewed by: debiitsme
They took me even though they generally need more notice. They were at the hotel early
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/04/30 |
Activity Date: | 2017/04/27 |
Reviewed by: Allan
45 minute wait for transport pretty pathetic.No organisation at airport end.
Warm Aloha,
Thank you very much for taking the time to post about your experience.
Your feedback has been shared with the activity provider, Roberts Hawaii, to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/04/23 |
Activity Date: | 2017/03/27 |
Reviewed by: M.Desau
Reception at airport on arrival good..van driver came little late,not want to involve in any conversation started radio so we can't ask any questions no help with luggage loading had some one local lady driving went to drop her first no apology took additional half hour drive in traffic,not a good experience two points for car and greeting by another guy at airport
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/04/19 |
Activity Date: | 2017/04/13 |
Reviewed by: The Alexanders
Awesome service. The driver was waiting for us at the airport baggage claim area. Helped us with our luggage, and got us to our hotel in Waikiki in less than 30 minutes.
We will definitely use Roberts again on our next visit to Hawaii.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/04/18 |
Activity Date: | 2017/04/12 |
Reviewed by: Jen
Great experience and would use them again. Driver was prompt and pleasant.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/04/15 |
Activity Date: | 2017/03/20 |
Reviewed by: Jen
Great reliable service to and from airport. I was the only one in a large Mercedes van for 12 when I arrived at 5:30 am at OGG. Rates were competitive at $24 one way. Highly recommend.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/04/15 |
Activity Date: | 2017/03/20 |
Reviewed by: Frequent travelers
We were met and greeted in the baggage area, with a sign of our name. They took all of our luggage to the vehicle and loaded it. The van was very clean and comfortable, and to our surprise we were the only passengers. The driver was pleasant and knowledgeable. We would not hesitate to use them again.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/04/15 |
Activity Date: | 2017/03/26 |
Reviewed by: Laurie K.
We had to wait over 45 minutes in a long line before we could get on a shuttle. Every other person from the ship was long gone from the pier. The person who was checking people in was harried. We should have taken a taxi!!!
Warm Aloha,
Thank you very much for taking the time to post about your experience.
We apologize on behalf of Speedi Shuttle.Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
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Packages: | Cruise Ship to Airport |
Attended as: | Couples |
Posted on: | 2017/04/15 |
Activity Date: | 2017/04/08 |
Reviewed by: Judith
Shuttle arrived promptly and driver had communication with base to avoid traffic congestion.
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Packages: | Cruise Ship to Hotel |
Attended as: | Couples |
Posted on: | 2017/03/29 |
Activity Date: | 2017/03/25 |
Reviewed by: Shakeidra
Shuttle service was prompt and friendly. Only thing is wish there was an option to purchase floral lei. This was my first visit and I was really looking forward to getting one but instead recya shell one.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/03/29 |
Activity Date: | 2017/03/26 |
Reviewed by: Washington Visitor
I called twice to verify my pick up location and STILL they didn't get it right and were therefore late with pick up! Driver played some obnoxious radio station during the entire trip so loud that no conversation was possible. Not a very pleasant experience.
Warm Aloha,
Thank you very much for taking the time to post about your experience. Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/03/27 |
Activity Date: | 2017/03/24 |
Reviewed by: Duncan L
My ride was on time. The driver was very friendly and courteous.
He and Roberts did a good job in getting me to the airport.
Regards,
Duncan
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/03/27 |
Activity Date: | 2017/03/05 |
Reviewed by: Paul
Driver was on time, friendly and helpful. I recommend Roberts for Airport transportation in Hawaii every time.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/03/26 |
Activity Date: | 2017/03/22 |
Reviewed by: Flora Childs
Very smooth. Excellent driver. Price was right! Will definitely use again. Need to check out your activities.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/03/26 |
Activity Date: | 2017/03/23 |
Reviewed by: Juli Reyes
These guys were punctual and nice!! A cheaper way to go!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/03/25 |
Activity Date: | 2017/02/27 |
Reviewed by: Susan
Excellent, the shuttle was waiting for us on our arrival. The driver was helpful and showed us many sights on the way. The hostess was was extremely helpful as my Mom was in a wheelchair. It was a perfect way to transfer to our hotel.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Families |
Posted on: | 2017/03/22 |
Activity Date: | 2017/02/23 |
Reviewed by: Mark Boyd
Great service. Terrific driver . Having to be picked up earlier than I would have preferred was something I could accept!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/03/21 |
Activity Date: | 2017/03/13 |
Reviewed by: Paul
I have to remind myself to always choose Roberts for transportation anytime we are in Hawaii. Courteous service and I do appreciate the name board and the lei welcome.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/03/21 |
Activity Date: | 2017/03/17 |
Reviewed by: Jan Goldberg
Perfect way to arrive in Hawaii! Beautiful leis from me & my daughter in law.
Aloha Jan!
Thank you for your wonderful review! Your greeter, Marlyn, was wondering how everything went with your family vacation! She had enjoyed presenting the leis, and we hope it was a great start to your vacation!
Mahalo!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2017/03/18 |
Activity Date: | 2017/03/11 |
Reviewed by: Don
Excellent service, no waiting, nice friendly driver. Good job, thanks
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Couples |
Posted on: | 2017/03/18 |
Activity Date: | 2017/02/20 |
Reviewed by: Richard
Timely meeting at baggage claim; congenial driver who described the sights on the way to the hotel.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/03/17 |
Activity Date: | 2017/03/14 |
Reviewed by: Debra
Liked the driver. Driver very friendly and informative. Was a little farther from the port than we thought. It was nice to see some of the sites.
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Packages: | Cruise Ship to Hotel |
Attended as: | Families |
Posted on: | 2017/03/16 |
Activity Date: | 2017/03/11 |
Reviewed by: Marsel
It was very sucesefull suprise for my son and his girlfriend! Mahalo
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Packages: | Honeymoon Special Leis (Set of 2 Leis) [until 12/31/2017] |
Attended as: | Couples |
Posted on: | 2017/03/14 |
Activity Date: | 2017/03/11 |
Reviewed by: Gary Allen
No better greeting than receiving a delux lei upon arrival from hours spent on a plane. The delux lei is full and beautiful. It lasts longer by placing in the fridge. Highly recommend for all.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2017/03/13 |
Activity Date: | 2017/03/10 |
Reviewed by: Dominique -Australia
Arrived on time, greeting at the airport was friendly and helpful
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/03/13 |
Activity Date: | 2017/02/13 |
Reviewed by: DJB
Driver was early, got us to the airport on time and parked in the group parking area because it kept us out of the rain
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/03/12 |
Activity Date: | 2017/03/08 |
Reviewed by: robb
very nice very fast very comfortable... highly suggest
Rating: | |
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2017/03/11 |
Activity Date: | 2017/03/08 |
Tips and suggestions
Reply from activity provider
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Aloha Anne,
Thank you so very much for taking the time to share your experience with our services! I will be sure to notify the greeter the effect she had when meeting you at the Honolulu International Airport, and I will also let the lei makers know your comment on the leis! Thank you thank you and have a wonderful week!
Mahalo!