Reviewed by: Bruce
Great personal customer service on all levels..........from the Roberts of Hawaii agent who greeted us with shell leis and directed us to luggage area, to the Roberts of Hawaii desk personnel, bellman who loaded luggage into their van, to van driver. Only 2 stops before ours to drop off other customers at their hotels. The entire experience was professional, efficient, pleasant and easy. Thank you Veltra! We will definitely utilize your service for future visits to Maui.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/13 |
Activity Date: | 2018/01/18 |
Reviewed by: Senior traveler
An employee was standing at baggage claim with a sign with my and other names. Easy as it gets. Van was not yet there, but it was not a long wait. All employees were polite and helpful.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/12 |
Activity Date: | 2018/01/19 |
Reviewed by: Kathryn C.
Second time booking a shuttle through Veltra and no issues. I would recommend them. Thumbs up!
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/07 |
Activity Date: | 2018/01/27 |
Reviewed by: Bruce
The services provided were better than our expectations. Making advance reservations through Veltra was easy. We were met at the airport by a Roberts of Hawaii agent stationed at the bottom of the escalator. She was holding a sign with our name on it, greeted us with shell leis, and directed us to the luggage pickup area and Roberts of Hawaii desk. After we retrieved our luggage, another agent transported all bags to their van. A short time later we, along with several other customers, were driven to our respective hotels. Everyone was very professional, helpful and efficient. Veltra and Roberts of Hawaii made the entire experience a good one. Mahalo!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/02/03 |
Activity Date: | 2018/01/13 |
Reviewed by: Charles
On time, personable, and affordable. Would definitely recommend to Hawaiian Islands visitors.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/03 |
Activity Date: | 2017/03/16 |
Reviewed by: Doug
Roberts/Veltra easily accommodated last minute changes on both legs. Their flexibility and friendly staff were very much appreciated. Would definitely use them again. Highly recommend!!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/03 |
Activity Date: | 2018/01/31 |
Reviewed by: Cruisers
We were greeted at baggage claim and escorted to the bus. The bus then went to two other areas to pick up other passengers. It was approximately an hour after getting our baggage that we finally left the airport. The driver was very pleasant and friendly. The bus was clean and comfortable.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/02/01 |
Activity Date: | 2018/01/25 |
Reviewed by: Mike
Great service. They were waiting for us when we got off the plane. Took us right to a waiting van and off we went. Our driver was fun too.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/01/26 |
Activity Date: | 2018/01/22 |
Reviewed by: NTW
Great service. Was a quick trip to hotel and bus driver was efficient.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/01/26 |
Activity Date: | 2018/01/22 |
Reviewed by: Jody
Our flight was late, actually all of the flights were late that evening and yet a woman was there with a sign with my name, she welcomed us ,gave us a shell lei and let us know where the shuttle and driver was. He was lovely and drove us to our destination. Went like clock work.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/01/20 |
Activity Date: | 2017/12/29 |
Reviewed by: ぽこぽこ
家族へのサプライズとして、3人分のサービスをお願いしました。
空港の出口で、すぐにスタッフの方がみつかり、レイをかけてもらい家族はとても喜んでいました。
また、その後タクシーを拾う際にも、タクシーにこえを掛けてくれ、サービスの良さを感じました。
・・・が、一点残念なのは、レイをかけてくれる女性が、ホームページの写真とはあまりにかけ離れていてとてもがっかりしました。費用をかけ、サービスを提供してもらう側としてはこの点は非常に不満です。
もしこのようなことが事前にわかっていたら申し込まなかったかもしれませんので改善を希望します。
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Packages: | オーキッド・レイ |
Attended as: | Families |
Posted on: | 2018/01/14 |
Activity Date: | 2017/12/24 |
Reviewed by: Russ
Everything was as advertised! Flight arrival time had changed and I forgot to notify. I was worried the greeting would not happen. It did! Great job and thanks. My wife was surprised and thrilled with the beautiful lei.
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Packages: | Classic Orchid Lei |
Attended as: | Couples |
Posted on: | 2018/01/13 |
Activity Date: | 2017/12/19 |
Reviewed by: Laura
Very happy with the service, all the staff very friendly, the bus very comfortable and the couple of times I used the service they always on time!!! Thank you!!!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2018/01/13 |
Activity Date: | 2017/12/23 |
Reviewed by: Laura
Excellent service, very friendly, always on time. Transportation buses really comfortable.
Rating: | |
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2018/01/13 |
Activity Date: | 2017/12/19 |
Reviewed by: Norman Weiler
Excellent, dependable service. I highly recommend them!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/01/02 |
Activity Date: | 2017/12/30 |
Reviewed by: Kerri C
Speedi shuttle was there when our plane arrived. Smooth and friendly transport home. Would use them again!
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Couples |
Posted on: | 2018/01/02 |
Activity Date: | 2017/12/30 |
Reviewed by: Melinda
On time and comfortable. No stress and easy to use
Rating: | |
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/01/01 |
Activity Date: | 2017/12/10 |
Reviewed by: Melinda
Easy and comfortable to use. No stress with competent drivers
Rating: | |
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/01/01 |
Activity Date: | 2017/12/06 |
Reviewed by: caldivergirl
Very polite, on time, smooth delivery to the airport
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2018/01/01 |
Activity Date: | 2017/12/28 |
Reviewed by: Makiko
My husband forgot his wallet on the plane so we had to make the driver wait. But there was absolutely no fuss. Both ways we were the only clients. Our driver was excellent and he gave us some excellent pointers on the island along the way!
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/12/29 |
Activity Date: | 2017/12/26 |
Reviewed by: george h
Review:great service drivers on time and courteous George H
Rating: | |
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/12/28 |
Activity Date: | 2017/12/24 |
Reviewed by: Vicki N
I surprised everyone by getting the leis for them. Greeters with the leis were there right as we got off the plane.
What a great way to start a vacation!!
Rating: | |
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2017/12/19 |
Activity Date: | 2017/11/21 |
Reviewed by: Carol Cirricione
Driver was waiting at baggage claim for my transport to Waikoloa, and was prompt at my hotel pickup to return to the airport. Accolades for your wonderful service!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/12/18 |
Activity Date: | 2017/11/24 |
Reviewed by: AHayward103
Make sure you let whomever is receiving the Lei know in advance.
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Packages: | Classic Orchid Lei |
Attended as: | Families with Young Children |
Posted on: | 2017/12/17 |
Activity Date: | 2017/12/14 |
Reviewed by: Vicki N
We were welcomed by the shuttle people and directed to where the shuttle was waiting. Lots of good info from the shuttle driver.
On time.
Friendly
Rating: | |
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Families |
Posted on: | 2017/12/16 |
Activity Date: | 2017/11/21 |
Reviewed by: Jack Caselles
We were met by a smiling face and wisked off the the transportation. The ride was direct and swift. The driver helped us with our bags.
Rating: | |
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2017/12/16 |
Activity Date: | 2017/11/23 |
Reviewed by: John
Pleasant drivers, on time, and they have your name and look you up you.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/12/12 |
Activity Date: | 2017/11/15 |
Reviewed by: Sherrie
Great service, affordable, clean, on time. Staff was friendly.
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Friends |
Posted on: | 2017/12/11 |
Activity Date: | 2017/12/08 |
Reviewed by: nadine
Very beautiful! The perfect touch for my granddaughters first trip to the islands.
The Lady that met us at the airport was wonderful in welcoming us.
Aloha Nadine!
Thank you for taking the time to review your lei greeting with Briana! She truly loves every second of making our guests welcome to the island. Hopefully we can have the opportunity to serve you again in the future, and we hope you had a wonderful vacation here on our islands! Mahalo!
-- Jesse I.
Rating: | |
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Packages: | Classic Orchid Lei |
Attended as: | Families with Young Children |
Posted on: | 2017/12/09 |
Activity Date: | 2017/11/19 |
Reviewed by: MIchael
While the driver and bus ride went perfect, the process to find the person to check in with was poor. First, it was tough to find her and then when I did she just kept moving around without making eye contact with anyone. I had to follow her around in order to finally get her attention and check in. She was rude and not helpful at all. I suggest you figure out a way to make the find and check-in process better.
Thank you.
Rating: | |
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2017/12/06 |
Activity Date: | 2017/12/02 |
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Aloha Vicki!
Thank you for sharing your lei greeting experience! It is absolutely wonderful how the surprise really did them in! My hope is your vacation went well, and hopefully this lei greeting was a "kick-start" to it! Thank you again, and have a Happy Holiday Season!
Mahalo Nui!
-- Jesse I.