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しかしながら、楽しみにされていたものの、ご期待に沿えず申し訳ございません。

ご確認いただいております通り、ご参加いただいたツアーは現在野生のイルカとのシュノーケリングは行っておらず、野生のイルカを鑑賞したのち、別のスポットでシュノーケリングを実施しております。ツアーによって内容が異なりますことご了承ください。

Youtubeの動画につきましては、お気づきいただきありがとうございます。ツアー内容が変更する前の動画のため、本来削除すべきところ残ったままになっておりました。誤解を招く掲載になっておりましたことお詫び申し上げます。ご指摘を受けまして動画は削除させていただきました。

今後同様のご迷惑をおかけしないためにも、サービスの向上に努めてまいります。
何卒よろしくお願いします。

VELTRA

Aloha Wil! Thank you so much for joining us for a kayak and snorkel adventure! And thank you for taking the time to leave us such an awesome review. We really appreciate that. Stoked to hear you had a great time and that our staff took good care of you. Hope to see you again soon! Mahalo!

Aloha. I am sorry to hear that you had a disappointing experience kayaking and snorkeling with us. And sorry that you did not find our map or our staff's instructions helpful. Was there any information missing from our map or anything that we could have added to the map to make it more helpful? Any feedback would be appreciated as we would love to improve if possible. Unfortunately we can never guarantee wildlife sightings. The animals are always there, you just have to be in the right place at the right time. I'm sorry that they weren't there for you that day. And although we are in the flattest bay on the island, we are still exposed to the wind and conditions, and there is almost always wind involved in ocean kayaking. But very sorry again that overall your experience was disappointing.

Aloha James! Thank you for sharing your 5-star review. We're happy to hear you enjoyed your adventure exploring in a real submarine! We love providing an adventure that families can enjoy. We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise. Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).

Aloha Evelyn, First of all thank you so much for taking time out of your busy day to write about your experience at our family luau! So happy to hear that you were pleased with your premier seating in our Plumeria package, and the extra amenities, or as you stated "additional swag". We're also glad that you enjoyed our delicious buffet, a variety of island favorites. We hope you will share your time at our luau with your family and friends back home, and hopefully you'll be able to come back to our beautiful island one day, and maybe even come back to visit us too!! Mahalo, Germaine's Luau