Aloha Paula,
Thank you so much for your feedback, and I'm so sorry that it took so long for you to get your food. It's been a little challenging for us with all the safety guidelines in place during this pandemic. Even the dinner process takes a little longer because our Servers have to pre-plate the items on each plate, and set them up for guests to "grab and go", and so it takes a little longer to serve everyone. We don't do any audience participation type activity while guests are going through the dinner line, but I believe what you heard was our "People of Polynesia" presentation, where our dancers come out and present each of the costumes that represent, Hawaii, Tahiti, Samoa, and New Zealand with a little dance for each native island. Now that some of the restrictions have been lifted, things are slowly getting back to normal, so I hope you will be able to come back and visit us again some time in the future.!! Mahalo, Germaine's Luau Ohana

ALOHA MissinHawaii, So happy that you were able to make a trip over to our beautiful island, and that you chose to spend an evening with our Ohana at Germaine's Luau!! We really appreciate you taking the time to write your comments about your experience! We also appreciate that you booked thru Veltra, as we love their staff as well, they do a great job there! If you have time, we hope you will post your comments online at Yelp or Trip Advisor, since we know you did attend our luau recently and maybe do #experienceohana, #germainesluau....We hope you will come back sometime in the future and visit us again! Sincerely, Germaine's Luau Ohana

Aloha Barry,
Thank you kindly for sharing your honest feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will definitely learn from, as it will allow us to provide the corrective steps and change in procedures to ensure this will not happen again.
On behalf of the staff and management here at E Noa Corporation, we hope your overall visit to Hawaii was an enjoyable one. Please stay safe and take care.
Mahalo!

Aloha Megan,
We are sorry to hear that you found the tour too crowded and will pass this feedback onto our operations management. We have modified operations this month so that we are better dispersing guests between tours available. We are also actively researching for the optimal passenger count that allows us to serve as many guests as possible who dream of swimming with dolphins while still prioritizing safety and comfort. We hope this helps to demonstrate our commitment to your satisfaction. Mahalo and aloha!

Aloha Tito,
Thank you so much for your comments, and for bringing your wife to experience our luau. Our food is a variety of island favorites, with some Hawaiian style prepared dishes, however, we're sorry you felt it was standard. When you're preparing food for such large numbers, it may not be up to your standards. It sounds like you enjoyed the evening overall, and for that I'm happy. Our entertainers work hard at their talent, so I'm so happy that you felt it was excellent! We hope you will share your photos and comments with your friends and family, and maybe even post some on our Facebook page at Germaine's Luau & Special Events! #experienceohana, #germainesluau....Mahalo, Germaine's Luau Ohana