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Did not receive tickets to USS Arizona Memorial

This was suppose to be one of the highlights of our trip to Oahu… the Pearl Harbor specifically the visit to USS Arizona! We fully paid months before our Hawaii trip. Why a poor review? There were 18 of us. Families and friends. We were informed that they were not able to get a ticket for us to go to USS Arizona, right during the bus pickup! Our other friends who were on a different time slot, same day, were able to do so no problem. We feel that this company should have informed us ahead of time so we would have an opportunity to book with another company. So disappointed! Not good business! I hope this does not happen to anyone else.