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Call our local Hawaii specialists for any questions about our island tours and activities
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All Reviews for Wheelchair Accessible in Maui
Overall Rating
Reviews
Haleakala National Park Sunset Tour Experience - Polynesian Adventure
Enjoyed the tour in spite of the weath
Reviewed by: Dewjr
Our driver (Jason?) made for a great trip. Unfortunately the weather did not cooperate on the day we took the tour, but Jason’s commentary and fantastic sense of humor were sunshine on the rainy day. If (when) we return to Maui, we will definitely take this tour again in hopes of seeing the sunset from Haleakala.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/03/11 |
| Activity Date: | 2018/02/14 |
ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる ＜午前／朝食付き／英語ガイド＞
最高でした
Reviewed by: ただし
ハレアカラから見るサンライズ、感動しました。おすすめです。
入場制限がかかったとはいえ、毎朝４５０人位の人達が訪れるとのことで、非常に混雑します。今回のツアーでは、どこで待っていれば良いか色々教えてもらったので、ベストポジションでサンライズを見ることが出来ました。
注意書きにも書いてありますが、日の出の１時間くらい前から３０００ｍの山頂で待つので、スキー場に行く位の防寒準備が必要です。どうしても寒い場合は、ビジターセンターの中からでも見ることが出来るとの事です。ガラス越しにはなりますが、暖房は入っているようです。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2018/03/11 |
| Activity Date: | 2018/03/08 |
Skyline Classic Haleakala National Park Sunrise Guided Tour with Breakfast
Once in a lifetime!
Reviewed by: Whitney
What an amazing trip! you will not be disappointed! Diane picked us up at our Condominium and we picked up other passengers and went to have a continental breakfast. While at the home base, they give you extra layers of coats, ear muffs, and gloves to wear. We were prepared and had our heavy winter coats, but took these extra provisions just in case. I was so glad that we did! It was awesome to layer up as it is very cold before sunrise at the top and you do stand out in the cold as the sun begins its ascent.
One of the other guides or park rangers performed a chant as the sun rose which was very special.
Our Guide Diane was really great! So cheerful and personable the entire time. She drove safely up and down the mountain (we were SO glad we chose to do the tour instead of attempting to drive it ourselves). Diane peppered the journey with insightful facts and history. We learned so much about the history of Maui, culture of Hawaii, indigenous and protected species, and so much more! Truly a joy!
After sunrise, we also went up to the Summit, then stopped at several places on the way back down the mountain for sight seeing before heading to Breakfast. The Hot Chocolate was the best I have ever had! Great food!
Could not be more thrilled with this tour! Highly recommended
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour - South Maui Hotels Pick-up (Kihei, Wailea, Makena) |
| Attended as: | Families |
| Posted on: | 2018/03/07 |
| Activity Date: | 2018/03/06 |
伝統ルアウ＆フラ ハワイアンショー オールド・ラハイナ・ルアウ 海の前の絶景ロケーションでハワイのカルチャー体験！＜夕食／飲み放題／ウェルカムレイ付き＞
雰囲気抜群のオールド・ラハイナのルアウ
Reviewed by: fumio
私は古典フラ（カヒコ）が好みで宿泊ホテル先でもルアウショーはあったのですがルアウショーの多くはポリネシアンショーの為敢えてこの「伝統ルアウ＆フラ ハワイアンショー オールド・ラハイナ・ルアウ」を選びました。思った通りショーの内容は、古典フラ（カヒコ）が多く、満足しました。ファイアダンスが好みの人は満足しないかも知れません。食事も席毎グループの順番でビュフェスタイルでお皿にしっかり盛り付けしました。ドリンクも飲み放題でポキがとっても美味しかったです。席もあらかじめveltraさんに依頼し”床に座る席”にしてもらいました。座布団が用意されていましたので敷物は不要でした。しかも最前席でしたので写真・ビデオ撮影も人の頭も邪魔にならずバッチリでした。最前列を依頼する事をお薦めします。駐車場はありますが反対側のラハイナキャネリー・モールの駐車場が広くこちらに駐車しました。無論無料でした.....是非お勧めします。
Helpful
| Rating: | |
|---|---|
| Packages: | お座敷席 |
| Attended as: | Couples |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/19 |
Daytime Haleakala National Park Sightseeing Tour, Iao Valley & Makawao Town
Great tour, Judy our tour guide was very knowledgeable.
Reviewed by: Curtis Walker Sr
We had a great time on the tour.
Our tour guide Judy was very knowledgeable regarding the locations we visited.
She added humor to the entire trip which made the tour seem very personal for everyone involved.
Mahalo
Curtis Walker Sr
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/01 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Very awesome experience!!
Reviewed by: Deb I
Wake up early, super early, for the most amazing sunrise you’ll see, if you are an adventurer. It’s cold up there, super cold so prepare for that. Before sunrise, marvel at the stars. They’re so cold you can touch them. Gloves, hats and warm coats needed, but its soooooo worth it!! The sunrise is spectacular! And once it comes up, the crater is like nothing you’ve ever seen. Turn to your right and look up at the science stations there also. You’ll want to stay!
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/01/30 |
Myths of Maui Royal Lahaina Luau - Open Bar, Polynesian Dance & Fire Knife Show
Myths of Maui
Reviewed by: Denise
I went to see the show with my husband on our honeymoon. The show was great. The food was a little dry but not too bad. We enjoyed the night out and it was definitely a great experience.
Helpful
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2018/02/22 |
| Activity Date: | 2018/02/19 |
Haleakala National Park Sunset Tour Experience - Polynesian Adventure
Amazing Tour
Reviewed by: Jennifer Kiser
I really can't say enough good things about our tour guide Henry; he was the best! He was very knowledgeable and funny. He even took some amazing pictures of us once we got to the top. One of the best memories of our trip was this tour. If you are planning a trip to Maui, I recommend doing the sunset tour.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/01/26 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Best Luau Ever !!!
Reviewed by: Tony and Nellie
We have been to several luaus on our many trips to Maui and this one is by far the best !! Food, entertainment, view.....everything was just perfect !! Would definitely recommend this activity if you are looking for a truly authentic luau. You won't be disappointed.
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Friends |
| Posted on: | 2018/02/15 |
| Activity Date: | 2017/03/19 |
ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる ＜午前／朝食付き／英語ガイド＞
ハレアカラサンライズ最高でした。
Reviewed by: 新太郎
一人で参加、英語が話せないので英語ガイドさんで不安もありましたが
どうしてもサンライズを観たくて参加しました。当初レンタカーで行こうと
考えていましたが、ツアーにして正解でした。あのくねくね道を運転しなくて良いだけでも充分でしたが、ガイドさんが何かと気を使ってくださり
素晴らしい景観をサンライズのチャント？オリ？を聞きながら自身の目で
観れた事は一生の思い出となりました。山頂はとても寒いので結構な時間サンライズを待つので防寒着と帽子、持って行けませんでしたが出来ればカイロが有った方が女性、お子様には良いかと思います。サンライズを観終わると
バスで温かいコーヒー紅茶とパンで暖をとり山を下り朝食へと向かいます
行き帰りの道中ガイドさんの説明を解らないながらも必死？で聴き半分位は
理解出来ました。朝食をゴルフ場のレストハウスで食べてホテルまで送迎して
いただき解散とても良いツアーでした。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/13 |
| Activity Date: | 2018/01/20 |
マウイ島観光ツアー ハレアカラ国立公園＆イアオ渓谷をめぐる ＜英語ガイド＞
実際のスケジュールと違う
Reviewed by: nnn
まず、迎えの時間が７〜８時とありますが、指定された時間は６時半。さらに車が来たのは７時過ぎ。何の連絡もなく30分以上もホテル前の道路で待たされました。
また、ワイルクの町は車窓のみ、代わりに昼食でマカワオに立ち寄り、フラワーガーデンも行きませんでした。
参加した日にはgovernment shutdownがあって、ハレアカラの施設が閉まっていたという影響はあったのでしょうが、前日の確認電話の時も特に案内はありませんでした。
ハレアカラもイアオ渓谷も良かったし、ガイドさんの説明もよかったのに、サイトの説明とここまで違うのでは…
Helpful
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2018/02/11 |
| Activity Date: | 2018/01/22 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Couldn't be happier
Reviewed by: Steve
Even with the government shut down, tour glide still gave us an outstanding experience. Have memories and photos that we will treasure.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2018/02/10 |
| Activity Date: | 2018/01/21 |
伝統ルアウ＆フラ ハワイアンショー マウイの神話 ＜優先入場VIP席あり／ビュッフェ夕食／飲み放題／ロイヤル・ラハイナ・リゾート＞
男の子が可愛かった！
Reviewed by: キヨピー
VIPシートを予約しました。
アルコール、飲み放題良かったです。
本場のハワイアン、堪能しました。
女の子の踊りも上手だったけど、男の子が皆んな可愛くて、家内(66歳)が喜んでいました。
Helpful
| Rating: | |
|---|---|
| Packages: | VIP席（優先入場、前方シート、レイでお出迎え） |
| Attended as: | Couples |
| Posted on: | 2018/02/05 |
| Activity Date: | 2018/02/02 |
Haleakala National Park Sunset Tour Experience - Polynesian Adventure
If only the clouds parted....
Reviewed by: Podre71
Only thing we missed was the view of the surrounding areas due to the clouds...only saw the western peaks poking up thru the clouds
...but the sunset was one of a kind.....Bring your winter Jacket & gloves....
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/24 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Perfect Hawaiian experience
Reviewed by: Diana
Everything was great. The food, the drinks, the entertainment. It wasn't cheezy like I was thinking it would be. The dances actually had meaning behind them. Service was great also. Sometimes you think whenever they say "All you can drink" that they will give you like 1 drink and make you beg for the rest. Not the case here, they kept the drinks coming and they were good quality drinks.
Also liked how the local people were selling their goods around the interior. This package had everything that you could want. Great Hawaiian experience.
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/04 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Amazing experience! So romantic and felt well spoiled.
Reviewed by: Alice
We loved the atmosphere, the staff treated us very well and spoiled us with amazing food and the show was incredible! I would definitely recommend it. For special occasions or just to experience the full hawaian atmosphere and taste of the local traditions.
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/18 |
| Activity Date: | 2018/01/15 |
Myths of Maui Royal Lahaina Luau - Open Bar, Polynesian Dance & Fire Knife Show
Myths of Maui Luau
Reviewed by: Tim Takach
My family absolutely loved this activity. Great service, fantastic food and drinks. Great performance sharing the tradition of Aloha and the history. Luau was also in a great location overlooking the beach. Very close to where we were staying.
What to expect? A warm shell Lei greeting, photo for purchase, friendly staff, great service, great performance, great Mai Tai's, and a meal that will make you want to stay in Maui. This activity is recommended for anyone of any age. Great time!
Helpful
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Families |
| Posted on: | 2018/01/17 |
| Activity Date: | 2018/01/11 |
ハレアカラ山頂 夕日鑑賞ツアー 人気のクラ・ロッジでショッピングもあり！＜午後／英語ガイド＞
ハレアカラ山頂観光ツアーサンセット鑑賞半日/英語／夕食
Reviewed by: レインボー
英語のツアーでしたが、英語が出来なくても何とかなります。バスの運転手件ガイドさんは、ベテランで、山頂では写真を撮ってくれたりして、親切な人でした。夕食付きでおいしかったですよ！唯一残念なのは、星空をみることが出来なかった事です。是非星空鑑賞もツアーに入れて欲しいです。あと、乗り物酔いする人は酔い止めを飲まれた方がいいと思います。
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/14 |
| Activity Date: | 2017/12/15 |
Drums of the Pacific Luau with Open Bar at Kaanapali Hyatt Regency Maui
Magnificent luau
Reviewed by: J Blackmon
Well worth the money. Delicious food, a huge variety of drinks and very entertaining show.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Luau Package |
| Attended as: | Friends |
| Posted on: | 2018/01/12 |
| Activity Date: | 2018/01/09 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Schöne Tour
Reviewed by: inlovewithhawaii
Die Tour war gut arrangiert. Wir wurden überpünktlich abgeholt und unsere Busfahrerin / Tourguide war super freundlich. Sie hat während der ganzen Tour sehr viel über die Gegend erklärt, auf Pflanzen hingewiesen und uns einige alte Legenden näher gebracht. Es gab viele Stopps zwischendurch. Die geschätzte Gruppengröße war 15 Personen.
Der Sonnenaufgang war spektakulär! Den muss man gesehen haben! Eine dicke Jacke bzw. Zwiebellook und geschlossenen Schuhe sind mehr als angebracht.
Das folgende Frühstück im Golfclub war solide. Hätte man aber, da die Tour mit einem frühen Aufstehen verbunden ist, auch gut auslassen können und dafür ein früheres Ende vorsehen können.
Insgesamt hat mir die Tour gut gefallen und ich empfehle sie weiter.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/05 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Once in a lifetime sunrise
Reviewed by: Callie
A few things to be aware of before you book this excursion:
1) The road is very windy: consider ginger candy or Dramamine if you're prone to motion sickness.
2) Cell phone reception will be terrible.
3) It's very cold at an elevation of 10,000 feet. It was 40degrees for us. Dress warmly.
4) The air is also very thin at 10,000 feet: look out for shortness of breath and dizziness.
3) You may not see a picture perfect sunrise. No one can control the weather or even perfectly predict it. There will also be tons of other people there enjoying the view with you.
With all that in mind, we had a great time. At 3am, our driver picked us up and drop us off right in front of our condo in Kihei (pick up may not be available for your particular location - verify with PolyAd/GrayLine first if this is a dealbreaker for you). Stopped at a Kahului convenience store: buy snacks here if you don't like the pastries/coffee onboard.
Uneventful drive up. The 25-ish seater van/bus is heated, but once we arrived in the parking lot, our driver obviously had to turn off the engine/heat to conserve gas. We arrived 1 hour prior to sunrise, and in that 1 hour, the weather went from so clear and being able to see thousands of stars to sprinkling rain to so foggy I could barely see a few feet in front of me and back and forth. There is a tiny visitors center with giftshop, and restrooms (with ice cold water toilet seats), but not much else to explore. So we hung out on the bus until just a few minutes before sunrise.
The sunrise was partially obstructed by clouds, but the sky and landscape was still so beautiful. 30 minutes after sunrise, our driver drove us up a wee bit higher to the next parking lot for more photos, and then down to a golf course for breakfast. Breakfast was ok - I would have much rather saved my appetite for something else. We were dropped off at our condo at 11am.
We had a great driver and saw a beautiful sunrise from the top of a volcano. It was AWESOME.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/23 |
| Activity Date: | 2017/11/29 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Spectacular Sunrise Tour :)
Reviewed by: Aryan SKP
All in all a very good experience.. even though when we started it was raining at 3 AM in the morning.. but up there at the Haleakala summit point, weather was just too perfect to have the glimpse of rising sun :)..
Glenn, thanks for keeping us engaged n providing loads of information.. kept us awake most of the time ;)..
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Families |
| Posted on: | 2017/12/13 |
| Activity Date: | 2017/12/10 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Great tour guided experience
Reviewed by: Valeri
My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/09 |
Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei
Great experience!
Reviewed by: Sara
Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience
Helpful
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Friends |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/30 |
Maui Nui Sunset Luau on Kaanapali Beach with Open Bar at Sheraton Resort
Luau
Reviewed by: Andie
We loved the whole thing! Only thing we would change is maybe including a printout of all the menu items with further detail such as ingredients and/or how the tradition cake about in ancient Hawaiian culture.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/11/23 |
| Activity Date: | 2017/11/20 |
Maui Blue Hawaiian Helicopter Tours
Molokai/maui flight
Reviewed by: Eva
Our pilot was awesome and the ground crew very friendly. Thank you for a great flight!
Helpful
| Rating: | |
|---|---|
| Packages: | Waterfalls of West Maui and Molokai Flight (50 mins) |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/14 |
ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる ＜午前／朝食付き／英語ガイド＞
絶景は堪能出来ましたが・・・・
Reviewed by: J@HK
幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。
Helpful
1
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/09 |
伝統ルアウ＆フラ ハワイアンショー オールド・ラハイナ・ルアウ 海の前の絶景ロケーションでハワイのカルチャー体験！＜夕食／飲み放題／ウェルカムレイ付き＞
雰囲気最高です！
Reviewed by: kono
今回家族でマウイ島はじめて行きました。
ルアウショーを海沿いでは鑑賞で来たらと思い探していたところこのツアーを知りました。
カアナパリのホテルからも車で10分でとても近く、駐車場は小さいが近隣にすぐ停めれたので便利でした。
ショーが始まるまでまでも、ドリンク飲み放題やポキのお料理等雰囲気だけでも楽しめました。
ショーは、ステージが少し遠かったこともあり、
やや地味に見えましたが。。ファイアーダンスもあればもっと盛り上がったように思います。
総合的にはかなりオススメです！
Helpful
| Rating: | |
|---|---|
| Packages: | お座敷席 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/05 |
マウイ島観光ツアー ハレアカラ国立公園＆イアオ渓谷をめぐる ＜英語ガイド＞
ツアー内容が、変更されて・・
Reviewed by: やまさん
ツアー内容が変更されて、ハレカエラ国立公園だけに訪れたツアーであった。それで有れば、ツアーを結構しないで欲しかった。或いは、行き先を変更してでも、他の場所の訪問や見学を入れる。ディスカウントする。早く帰って来る。とかの配慮が欲しかった。一ヶ所しか行かないなら、それに対する配慮も無く、残念でした。
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、弊社アクティビティページに記載がございました通り、
イアオ渓谷が閉鎖されておりましたため、代わりにクラ マーケットプレイスにご案内させていただいていたようです。
せっかく楽しみにされていたツアーがご期待に沿った内容ではございませんでしたこと、弊社としても大変残念に思います。
また、当日の担当ガイドよりスケジュール変更についての説明が不十分でしたこと、深くお詫び申し上げます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Helpful
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/02 |
Old Lahaina Luau - Maui's Most Authentic Hawaiian Luau Dinner & Show
Old Lahaina Luau
Reviewed by: Sara & Tyler
We went to this on our honeymoon and it was SUCH a fun experience. We did the traditional style Luau, and we would highly recommend it!
Helpful
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/07/11 |
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この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム