Reviewed by: Frank
Roberts Hawaii was very accommodating and were waiting for us to arrive. Picked up on time at the Kahului airport and arrived at the Westin Resort on time. Would not hesitate to use them again.
Rating: | |
---|---|
Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2016/04/05 |
Activity Date: | 2016/03/08 |
Reviewed by: mii
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
Rating: | |
---|---|
Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
Attended as: | Solo Travelers |
Posted on: | 2016/04/02 |
Activity Date: | 2016/03/10 |
Reviewed by: NJ family
Crew was amazing! Had a great day! I was the only one in our group of 4 apprehensive, but the crew was so accommodating, I joined the fun! Great day, great excursion!
Rating: | |
---|---|
Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2016/03/31 |
Activity Date: | 2016/03/28 |
Reviewed by: B. Yakubowski
The tour was cancelled. We were not notified so drove from Lahaina for the tour, sat and waited for over an hour at the tour location. Finally we used the phone at one of the local businesses (Makaii Glass Creations) to call about it, only to find out the tour was cancelled. I was told we had been emailed about the cancellation but neither email addresses provided received an email and there was no message on our phone either.
Warm Aloha,
We sincerely apologize that you did not receive the message from the activity provider regarding your tour cancellation. Your credit card has been refunded in full, and please do not hesitate to contact us at anytime if there is ever anything we can do to assist you.
Mahalo Nui Loa,
VELTRA Support
Rating: | |
---|---|
Packages: | Pineapple Tour |
Attended as: | Couples |
Posted on: | 2016/03/29 |
Activity Date: | 2016/03/26 |
Reviewed by: Maureen
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!
Rating: | |
---|---|
Packages: | Gold Package with Lunch |
Attended as: | Families |
Posted on: | 2016/03/28 |
Activity Date: | 2016/03/24 |
Reviewed by: pancake
ヤマピーさんのおかげで一生の思い出ができました。
身体に負担がないように、クリスピークリームドーナツやクラロッジに寄りながら、
ハレアカラ山頂を目指します。
高齢の両親と一緒だったため、寒さや高山病が不安でしたが、
ヤマピーさんツアーはそんな心配不要でした。
雲海とサンセット、
そして、地面に寝転がって見た、あの満天の星空は忘れられません。
星を見ながらのヤマピーさんのお話も心に響きました。
泣きそうになるのをぐっとこらえて、
オリオン座を見ていました。
また一緒に来ようね、と両親と約束しました。
スーパーで選ばせて下さった夜ごはんのお寿司は美味しく、
車中では温かいお茶やおやつまでいただきました。
星空観測後の車中では、
ヤマピーさんセレクトの音楽を聴きながら、
感動にひたりつつ、ホテルまで送っていただきました。
一緒のツアーだったご夫婦もとてもやさしくしてくださり、
みんなでワイワイ楽しい旅でした。
椅子や毛布、ダウンジャケット、知識、気配り心配り、
ヤマピーさんのツアーはハワイNo.1だと思います。
素敵なコメントを頂き恐縮です。人生は本当にあっという間に過ぎてしまい、あの満天の星空を見上げると生きている時間は数秒のような気がします。またお目にかかれることを楽しみにしております!
Rating: | |
---|---|
Packages: | 大人2名以上(2020年3月まで) |
Attended as: | Families |
Posted on: | 2016/03/28 |
Activity Date: | 2016/02/25 |
Reviewed by: Travelooza
We had a fun time exploring everything at the Ocean Center and also seeing all the great whales... it was a fabulous time and well done.
Rating: | |
---|---|
Packages: | Maui Ocean Center with Lunch & Whale Watch Combo |
Attended as: | Couples |
Posted on: | 2016/03/26 |
Activity Date: | 2016/02/16 |
Reviewed by: SMTM
This was a fun and adventurous trip. The island has so many different types of landscape and things to do. We were able to hike out to Shipwreck Beach and find the petroglyphs. We also enjoyed the snorkeling in Manele Bay the reef was so clear. On the ferry ride over we saw whales as well. Everything is well organized, ferry ride was quick and jeep pickup very easy. There are many back roads to explore as well. I highly recommend this trip to people looking for a non-touristy adventure. We were exhausted upon our return to Maui but it was well worth it!
Rating: | |
---|---|
Packages: | 4 Door Jeep Rental |
Attended as: | Couples |
Posted on: | 2016/03/23 |
Activity Date: | 2016/03/15 |
Reviewed by: Caroline and Bernie
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
Rating: | |
---|---|
Packages: | Gold Package with Lunch |
Attended as: | Couples |
Posted on: | 2016/03/23 |
Activity Date: | 2016/03/12 |
Reviewed by: Chris & Mary
All parts of this trip went very well. We were on time in the morning to pick-up our ferry tickets at the Laihaina Lanai Ferry Booth and they had a prepared envelope waiting for us with all the tickets and information for the day. Upon arrival at Manele Small Boat Harbor, we were cordially met by Rick as we walked off the ferry, who quickly whisked us away and up to Lanai City and Dollar Rental. Our Jeep was waiting for us and check-in was smooth, cordial and we were given a map and suggestions on starting our day exploring Lanai'i. We had a great time finding our way down the bumpy one-lane dirt roads to the Garden of the Gods and partly to Polihau Beach. We returned and then went to see Shipwreck Beach in the sand. No problems, as we were careful to avoid soft sand areas. We returned to Dollar Rental at noon concerned that the late afternoon and evening ferries may be cancelled due to rough seas. We decided to return on the 2 p.m. ferry. The Dollar Rental agents and Rick, who we happened to see at the Grocery Store / gas station, were very helpful in arranging earlier shuttle service to the harbor and changing our ferry tickets for the earlier return. Note: everything seems to happen there at the one-stop grocery store / gas station / Dollar Rental place and parking lot. Even with the changes, all went quickly, no hassles, and we were back to the harbor with time to spare for the return bumpy, high-seas ferry ride to Lahaina. If it is rough seas, sit in the inside lower deck center rear section. We have great memories, pictures and fun stories to tell of our half-day on Lanai'i, thanks to how easy the tour arrangements worked and how friendly everyone was on our excursion. Recommended.
Rating: | |
---|---|
Packages: | 2 Door Jeep Rental |
Attended as: | Couples |
Posted on: | 2016/03/21 |
Activity Date: | 2016/02/18 |
Reviewed by: SusanShull
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
Rating: | |
---|---|
Packages: | Hana Tour with Picnic Lunch |
Attended as: | Couples |
Posted on: | 2016/03/21 |
Activity Date: | 2016/02/29 |
Reviewed by: Chidu
The tour started great. The captain of the boat was taking us as close as she can near the whales. The whale expert was giving more details about the whales. Watched a lot of breaches towards the end of the tour. Am amazing unforgettable experience .
Rating: | |
---|---|
Packages: | Early Bird Special - 7:30 am Cruise |
Attended as: | Couples |
Posted on: | 2016/03/20 |
Activity Date: | 2016/02/22 |
Reviewed by: Gary Allen
Somewhat reluctant to attend a magic show while on vacation but glad we did. What a great show and the food was plentiful and tasty. You are seated at round tables near the stage. Somewhat interactive with the audience. I recommend the show and will make this an annual venue.
Rating: | |
---|---|
Packages: | Gold Circle Seating |
Attended as: | Couples |
Posted on: | 2016/03/18 |
Activity Date: | 2016/03/15 |
Reviewed by: TM2
The crew was great - wind was so bad that it was borderline on weather or not to cancel. But even in that wind and the choppy conditions the guys took us out and we caught fish! They cleaned it all up for us and we cooked it up that night. All in all, great experience.
Rating: | |
---|---|
Packages: | Standard Package (until 12/31/2017) |
Attended as: | Solo Travelers |
Posted on: | 2016/03/15 |
Activity Date: | 2016/03/10 |
Reviewed by: たび大好さん
モロキニ島でシュノーケリング楽しかったです。海の中で写真を撮りました。亀や熱帯魚がたくさんいました。昼食のBBQランチがおいしかったです。飲み物やフルーツもたくさんありました。また日本人女性のインストラクターの方に親切にしていただきました。
Rating: | |
---|---|
Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2016/03/14 |
Activity Date: | 2013/04/25 |
Reviewed by: Meldebb
We drove from Wailea to attend this luau in Lahaina and it was well worth it. Extremely organized and handled a large crowd easily. Food and drinks were excellent and the show was equally entertaining. All the positive reviews I read about the Old Lahaina luau were spot on correct. Highly recommend this luau to everyone.
Rating: | |
---|---|
Packages: | Table and Chair Seating |
Attended as: | Families |
Posted on: | 2016/03/12 |
Activity Date: | 2016/03/09 |
Reviewed by: Meldebb
Well organized and planned. Enjoyed the tour very much.
Rating: | |
---|---|
Packages: | Arizona, Missouri & Honolulu City via Hawaiian Airlines (from Kahului) |
Attended as: | Families |
Posted on: | 2016/03/10 |
Activity Date: | 2016/03/07 |
Reviewed by: Paula
We went to Maui specifically to see the whales and this tour didn't disappoint. The captain and his crew were fantastic, the food and the drinks served were very tasty. The whales provided us with quite the show. If you're thinking of taking this trip you must go on this tour.
Rating: | |
---|---|
Packages: | Afternoon Whale Watch - Alii Kai Luxury Catamaran Standard Seating |
Attended as: | Couples |
Posted on: | 2016/03/08 |
Activity Date: | 2016/02/14 |
Reviewed by: Paula
Our tour guide was named Rory and he was fantastic. As we drove to Haleakala Rory provided us with so much Hawaiian history, it was fabulous learning and hearing so much about the culture. The sunrise that morning was spectular we were able to see Venus and Mars clearly and once the sunrise began it was just beautiful. We were also treated to a fabulous breakfast. We highly recommend this tour.
Rating: | |
---|---|
Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2016/03/08 |
Activity Date: | 2016/02/12 |
Reviewed by: Paula
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.
Rating: | |
---|---|
Packages: | Hana Bound - From West Maui (7 Hours) |
Attended as: | Couples |
Posted on: | 2016/03/08 |
Activity Date: | 2016/02/13 |
Reviewed by: Leticia
we went in the morning, and was a beatiful experience.
Rating: | |
---|---|
Packages: | Morning Whale Watch Cruise [9:45 AM] |
Attended as: | Couples |
Posted on: | 2016/03/08 |
Activity Date: | 2015/04/02 |
Reviewed by: kurumi38
船酔いが心配でしたが、冬場のマウイでホエールウォッチングははずせないと思い参加しました。
お天気に左右されるそうですが、その日はすぐに鯨のブリッジが間近に見ることができ、不安要素はすぐに忘れてしまうぐらいでした。
あちらこちらで何度もジャンプしてくれるので、見るのに忙しいぐらいでした。
私たちの時間帯は日本人ガイドさんがついて下さったので、鯨の生態や見方など詳しく説明してもらえ、さらに興味深く見ることができました。
期待以上に満足で、本当に楽しい思い出になりました。
Rating: | |
---|---|
Packages: | おすすめプラン |
Attended as: | Couples |
Posted on: | 2016/03/07 |
Activity Date: | 2016/02/22 |
Reviewed by: MNH
Visiting Molokai through a guided tour was an experience that I will never forget! I learned about Molokai's history and was able to see the gems this island had to offer. An experience I am willing to do again!
Rating: | |
---|---|
Packages: | Half Day Tour |
Attended as: | Solo Travelers |
Posted on: | 2016/03/06 |
Activity Date: | 2016/02/09 |
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
Rating: | |
---|---|
Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Couples |
Posted on: | 2016/03/06 |
Activity Date: | 2016/03/03 |
Reviewed by: Dave
Due to arriving late at night, we had arranged for a Roberts Hawaii shuttle to our Condo. We were greeted by Roberts Hawaii when we arrived, and they loaded our luggage on a cart. However, rather than having us wait for the regular shuttle bus, they transferred our luggage to a waiting taxi, and we were able to leave the airport right away, with out waiting. Many thanks to Roberts Hawaii.
Rating: | |
---|---|
Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2016/03/06 |
Activity Date: | 2016/02/08 |
Reviewed by: Mike & Helena
We had a really good time. It was whale season and we saw many. The crew was very friendly. When we ran out of our wine they loaded us up on vodka drinks.
Rating: | |
---|---|
Packages: | Sunset Sail (BYOB) |
Attended as: | Couples |
Posted on: | 2016/03/05 |
Activity Date: | 2016/02/09 |
Reviewed by: Paula
Old Lahaina Luau is top notch, the venue itself is beautiful...you are right on the water, therefore the sunset was beautiful. The tables are set up so that everyone is able to see the show. The food was really good and the drinks were great. They have a full open bar included in your ticket price. The wait staff was excellent. We loved the show it was beautiful and of course gave you a look into the history and culture. It was a magical evening and worth the cost. Even, if you have be n to other luaus this one is the best we have ever seen. Highly recommend.
Rating: | |
---|---|
Packages: | Table and Chair Seating |
Attended as: | Couples |
Posted on: | 2016/03/05 |
Activity Date: | 2016/02/10 |
Reviewed by: stacy
OMG had a great time. the boat was half full and was a gorgous out. we we're surrounded by whales. first we had mama and baby then another pair then even another pair.wow. then as we we're going back to harbor because time was up and i think the whales were bord of us. we had a treat a female was being corted 7 males.OMG they went under the boat then around the boat. the crew said this was treat and we stayed out extra longer till the whales left us. that was very nice of the crew to that for us. thanks crew for making the day special
Rating: | |
---|---|
Packages: | Morning Whale Watch Cruise [9:45 AM] |
Attended as: | Couples |
Posted on: | 2016/03/01 |
Activity Date: | 2016/02/27 |
Reviewed by: モカちゃん
レンタカーはホテル駐車場に止めてベルボーイに駐車券を見せると後で無料券をくれました。集合場所はホテルのプールを通り越し海側の芝生エリア。着いたら数人のお客さんがいたのですぐわかりました。私たち以外は皆欧米人。日本人スタッフはいなくすべて英語でしたがシュノーケリングツアーはあちこちで参加しているため英語は理解できなくても大丈夫でした。
シュノーケリングスポットには、モロキニ島より魚がいました。モロキニが期待はずれだったから余計にそう思えたのかな。くじらが運良ければ見れるかな?と期待しましたが残念ながらくじらには会えず。やはりくじら目的なら1月以降で2~3月狙いですね。
天気も良くとても楽しかったです。
Rating: | |
---|---|
Packages: | おすすめプラン(2016年12月31日まで) |
Attended as: | Families |
Posted on: | 2016/03/01 |
Activity Date: | 2015/12/10 |
Reviewed by: Laura
This was one of our favorite activities that my boyfriend and I did while exploring Hawaii. The instructors are so sweet and really tend to your needs if you're having some difficulties while in the water. HIGHLY RECOMMEND THIS!
Rating: | |
---|---|
Packages: | [8:00AM] Discover Kaanapali Snorkel |
Attended as: | Couples |
Posted on: | 2016/02/29 |
Activity Date: | 2016/02/06 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム