Reviewed by: Danie B., Montreal
From the welcome at the airport to the shuttle, the service was AMAZING, truly aloha and warm. The price is so reasonable. It's simply a wonderful group - a great company. Shuttle is comfortable, clean. I highly recommend Roberts Hawaii
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/01/13 |
Activity Date: | 2017/01/10 |
Reviewed by: Anonymous
We've been on multiple whale tours over the years. We saw multiple whales but the boat was crowded and pretty dated. The microphone didn't work for the first 30 minutes and they never used the hydrophone after mentioning that they had one. Definitely not the "spacious deck with ample seating for all passengers and first class amenities" as advertised. The Kawaihae Harbor location is setup weird. After arriving and checking in we had to board a bus for a 5 minute ride to the boat. Every cruise in the past allowed us to park and then walk on without a shuttle bus. The crew was friendly.
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Packages: | [09:30 AM] Whale Watch Cruise from Kawaihae Harbor |
Attended as: | Couples |
Posted on: | 2017/01/12 |
Activity Date: | 2017/01/08 |
Reviewed by: Maryann
We did the Circle Island Tour, small group tour which was fantastic. I cannot say enough about this tour. It was approx. 11.5 hours but the day flew by. Our driver Kevin was amazing and informed us about everything. It was a maximum 12 people which made it very enjoyable. Our lunch break we stopped at an Orchid shop and our driver had picked us up Bento Boxes, it was delicious. We saw everything from waterfalls, rain forest, black sand beach, lava tubes, lava fields, and volcanoes and so much more. I would highly recommend this trip to anyone. Well worth the money.
Thank you for the great tour.
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Packages: | Grand Circle Island & Volcanoes National Park |
Attended as: | Couples |
Posted on: | 2017/01/11 |
Activity Date: | 2016/12/30 |
Reviewed by: Linda & Scott Cherry
Great trip. Unfortunately the summit was closed due to high winds when we reached visitor center. Our guide, Joe was great. He took us on a hike to see the sunset which was amazing and then to an area where he set up a huge telescope for star gazing. He was very knowledgeable and made what could have been a disappointing trip into a great one. We had an amazing experience. I would highly recommend it. Good good too!
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Packages: | Summit Sunset & Stargazing Adventure |
Attended as: | Couples |
Posted on: | 2017/01/11 |
Activity Date: | 2017/01/06 |
Reviewed by: H family
First time for my kids and me and we would definitely do it again!! The crew was great and professional. We all hooked a fish!! Loved it!
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Packages: | 4-hour Shared Fishing Trip |
Attended as: | Families |
Posted on: | 2017/01/09 |
Activity Date: | 2016/12/17 |
Reviewed by: H family
Our guide was very knowledgeable and attentive to detail. Viewing the volcano in the light and then at night was awesome. The restaurant was so cozy and had great food. Afterwards we hiked thru a fern forest to a lava tube. Amazing!
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Packages: | Deluxe Volcano & Stargazing Tour |
Attended as: | Families |
Posted on: | 2017/01/09 |
Activity Date: | 2016/12/14 |
Reviewed by: Elizabeth
Our guide, Hank, made the tour worth every penny. Not only was he totally organized and pleasant, his knowledge sharing was priceless. Geology, geography, astronomy, Hawaiian culture, history: so interesting! Thank you for a great day!
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Packages: | Summit Sunset & Stargazing Adventure |
Attended as: | Couples |
Posted on: | 2017/01/08 |
Activity Date: | 2017/01/04 |
Reviewed by: Kimo Kameaalohalani
So I decided to propose on this particular cruise, and I couldn't have picked a more romantic, thoughtful, and special cruise to do it. I was so incredibly nervous, but the customer service rep was extremely communicative and responsive for my specific request. John, the captain of the vessel, was so knowledgable in the marine life, that my fiance and I asked if he had majored in Marine Biology in college. He had a lot of passion for the marine life and he spent a lot of time speaking with us. Also, the wait staff was beyond courteous, they took pictures of my engagement, and they made us feel so special with their champagne toast.
I also set-up an original song to sing for my fiance, and the musician onboard actually learned my song before-hand, and played it perfectly as I sang it in front of 40 strangers! His tunes really bring that cool, Hawaiian vibe, and the MC was great with her meticulous tour and crowd work. I couldn't have asked for a better sunset, a perfect location, and the greatest staff that I have probably ever encountered. That's saying a lot as I had been a musician on several international five-star cruise lines in the past. I would HIGHLY recommend this cruise to anyone looking for a special event with incredible food.
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Packages: | Dinner Cruise |
Attended as: | Couples |
Posted on: | 2017/01/07 |
Activity Date: | 2016/12/23 |
Reviewed by: ジュディ
透明度抜群のケアラケクア湾で思う存分、シュノーケルを楽しめた。
クルーの方々もみな親切で素晴らしい経験が出来た。
ただ食事は「豪華BBQランチ」とは言い難かったかも。
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Packages: | 9:00出港(シュノーケル2.5時間) |
Attended as: | Families |
Posted on: | 2017/01/05 |
Activity Date: | 2016/12/23 |
Reviewed by: Terry
Guides very knowledgeable and went the extra mile to make sure we had a great time. Extended the trip back a bit to view some playful dolphins.Kayaking was fun and snorkeling was fantastic!
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Packages: | Afternoon Tour |
Attended as: | Couples |
Posted on: | 2017/01/05 |
Activity Date: | 2017/01/04 |
Reviewed by: Stephen
Very enjoyable journey, the music created a nice atmosphere to the trip.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2017/01/05 |
Activity Date: | 2017/01/02 |
Reviewed by: Ocean walker
This was my second time using Roberts and this one was to go to the Airport.
They were on time, actually early. Smooth ride into airport, and seemed like I was there in no time! The driver had a water for me. Took my luggage immediately to make me comfortable. Will use again when I am on the Big Island
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2017/01/04 |
Activity Date: | 2017/01/01 |
Reviewed by: Elaine
This tour was perfect, reply promptly when I had question.
The sunset and the starry night are stunning, wanna go again.
The guide is super nice, I joined 12/22, but forget the guide's name (sorry)
He was really professional and full of knowledge with the stars and thanks him gave us a ride to hotel, we are really appreciated !! Wanna say thanks again :)
If I have the chance, I'll go again !
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Packages: | Summit Sunset & Stargazing Adventure |
Attended as: | Friends |
Posted on: | 2017/01/04 |
Activity Date: | 2016/12/22 |
Reviewed by: JMiller
The quality of food for a dinner cruise was above-average. Drinks were good. The crew was pretty solidly great, mixing an easy-going sociability with attentiveness. And we were lucky enough to see dolphins, glimpse whales, and spend time with a manta ray, all before catching a fantastic sunset.
Mahalo for joining us and your kind words! We hope that you'll join us again!
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Packages: | Dinner Cruise |
Attended as: | Solo Travelers |
Posted on: | 2017/01/03 |
Activity Date: | 2016/12/31 |
Reviewed by: caseypaul@aol.com
You have to do this activity! If you love sea creatures, and have not done this before, go for it! The Hula Kai is the way to go. Other tours are available, but the Hula Kai us the best outfit. Plan it early in the trip. It is highly unlikely that the Mantas will not show up, but if they don't, go again. It is only a couple of hours, and a reliable great time. You don't need to be an experienced snorkel / scuba person, they have a system all worked out. Very easy in and out of the water. Go for it!
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Packages: | Evening Manta Snorkeling Adventure |
Attended as: | Families |
Posted on: | 2017/01/02 |
Activity Date: | 2016/12/28 |
Reviewed by: Kman
The greeter did very good job to make sure all his list people are in. The driver was very friendly and helpful. I would recomend veltrs for shuttle.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2017/01/01 |
Activity Date: | 2016/12/10 |
Reviewed by: Cronin family
Although a little long in length, this tour was my favorite activity of our entire trip. We got to see a good portion of the island and its amazing landscape and learned a lot along the way. Our tour guide, Nick, was top notch. Even our two surly teens rated this one of their favorite activities, which says a lot!
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are delighted to hear that your 'ohana had such a fabulous day with Nick! He truly is a top-notch guide with so much knowledge to share and genuinely loves doing so. To hear that our activity was your favorite excursion, while on vacation, is so humbling and a beautiful reminder of why we love touring! Mahalo for your wonderful recommendation and we hope to see you folks on your next visit to the Big Island!
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Packages: | Deluxe Volcano & Stargazing Tour |
Attended as: | Families |
Posted on: | 2016/12/30 |
Activity Date: | 2016/12/26 |
Reviewed by: Chris
We had a fantastic experience using Roberts Hawaii. The driver showed up early and was very polite and professional. We were staying at the Hilton Kings Land and used the shuttle to get to the airport, it was so quick and easy. Next time in Kona we will use Roberts!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2016/12/30 |
Activity Date: | 2016/12/27 |
Reviewed by: Danie B., Montreal
Friendly, reliable, comfortable and the best deal possible! Thanks Roberts!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2016/12/30 |
Activity Date: | 2016/12/27 |
Reviewed by: JoOnDaGo
This is a MAHALO (Thank You) to VELTRA who made a reservation change of a departure point. Mahalo also to a previous Speedi Shuttle driver who gave me information when I was on a previous departure. The reservation approval only took a few hours after I requested it but it enabled me to relax and enjoy the few days of my stay knowing there would be a reliable departure pick up by Speedi. The driver was on time. I am being very spoiled by Speedi.
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2016/12/29 |
Activity Date: | 2016/12/25 |
Reviewed by: JoOnDaGo
Visitors and I were greated by driver Brandon. He was friendly and personable and gave visitors bits of island information and pointed out shopping areas and multi cultural restaurants along the route. Since my stop was the last, he and I (local Oahu but frequent visitor) talked about the Big Island local restaurants. Friendly drivers are assets to any company.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2016/12/29 |
Activity Date: | 2016/12/23 |
Reviewed by: JoOnDaGo
Another stressless comfortable ride to airport. On time, friendly and informative driver. Joe answered questions I had about the service that was a great benefit on my next ride with Speedi.
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2016/12/29 |
Activity Date: | 2016/12/23 |
Reviewed by: にっしー
出港後、すぐにイルカが見れました。
しかも大量の群れ。ジャンプも。
船の後を追いかけてくるイルカもいました。
Mahalo for joining us! We hope you can join us again in the future!
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2016/12/27 |
Activity Date: | 2016/12/26 |
Reviewed by: Ocean walker
The agent was waiting for me at baggage and brought me out to the van. We went to another terminal and our driver was ever thoughtful and giving a bit of Hawaiian history!
Great ride, clean buses. Looking forward to using them again!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2016/12/27 |
Activity Date: | 2016/12/22 |
Reviewed by: Kirsten O
My husband and I had a great time snorkeling and kayaking with Kevin. He was very patient with us and is a wealth of knowledge about the Big Island and its history. We even saw dolphins, though I don't think that's guaranteed.
I highly recommend this tour and would book it again if I go back!
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Packages: | Dolphin Watch Kayak & Snorkel Sea Cave Tour [4 hours] |
Attended as: | Couples |
Posted on: | 2016/12/27 |
Activity Date: | 2016/12/22 |
Reviewed by: BV from Houston
Had a rest time. The show was very good and the food better than expected. It was a good venue also.
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Packages: | Royal Kona Resort - Standard Luau Package |
Attended as: | Families |
Posted on: | 2016/12/26 |
Activity Date: | 2016/12/23 |
Reviewed by: Mihoko
ホテルの駐車場に車を停めました。普通宿泊客でない駐車料は高いですがルアウの客は5ドルで停められました。会場は長テーブルで相席になりますが他のテーブルも皆知り合い同士じゃないのでお互い気になりません。食事もおいしく、パフォーマンスも楽しく、3歳未満の息子も楽しめました。小さい子は途中で飽きてしまうか心配でしたが、踊りや音楽が興味深かったようでおとなしくじっとステージを見て喜んでいました。
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Packages: | Test Package |
Attended as: | Families with Young Children |
Posted on: | 2016/12/25 |
Activity Date: | 2016/12/15 |
Reviewed by: Mihoko
3歳未満の息子もいたので心配でしたが、子供用の浮き輪などすべて無料でレンタルできます。スタッフも気さくでフレンドリーに対応してくれて楽しめました。
朝食も昼食もおいしく、息子も喜んでいました。
シュノーケルの場所も水がきれいでいい経験でした。満員だったようで船上は少し込み合った感がありましたが食事の量も十分だし、シュノーケル中はそれぞれの行動を楽しむので全く気になりませんでした。船の中のトイレもきれいです。シュノーケル初心者にも丁寧に対応してくれます。
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Packages: | 9:00出港(シュノーケル2.5時間) |
Attended as: | Families with Young Children |
Posted on: | 2016/12/25 |
Activity Date: | 2016/12/17 |
Reviewed by: Steve W.
The gentleman stood there with a lei, and a sign with my wife's name on it. She wasn't expecting anything, and when she figured out what was going on, a big smile spread across her face! It was well worth the price!
Aloha Steve! Thank you for taking the time to reply to us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit. Our lei makers will be notified of your wonderful review, and I am sure they will be ecstatic to provide more quality leis for years to come.
We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!
Mahalo Nui Loa!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2016/12/17 |
Activity Date: | 2016/12/14 |
Reviewed by: BCMac
Drivers on time, safe drivers & courteous. What more can you ask for.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2016/12/17 |
Activity Date: | 2016/12/14 |
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Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are so happy to hear that you had such a great day and enjoyed being able to see Halema'uma'u Crater both day and night. Mahalo for your recommendation and we hope to see you on your next visit to the Big Island!