Reviewed by: Disguntled.
At the airport there was no signage or staff to direct me to the pickup area. Once I found it with crossing guard help, the driver didn't recognize the printed confirmation voucher. Once on the van the driver was very good. I would hesitate taking them again.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/24 |
Activity Date: | 2018/02/21 |
Reviewed by: K-M
17時頃港を出て沖で日が沈むのを眺めています。沖合には4-5隻のボート・船。風はやや強く、シェラトンホテルの岸壁に激しく波が打ち付けられます。少し寒いな、とも感じてウエットスーツを首元までしめます。薄闇につつまれる18時ごろ(だったと思います)、20人ほどの参加者が順繰りに海へ入り、海面をみつめます。天候のせいか、なかなかマンタは現れててくれません。。。それからほどなく少し深い(3-5m?)ところに現れては、通りすぎていきます。体温も下がってきて、40-50分が過ぎるころ、いきなり自分のからだの真下あたりからバック転をしながら、マンタがサービスしてくれました!マンタの心意気に感動でした!船酔いする方、寒がりの方、海が怖い方、ちょっとだけ用心して臨むとよいと思います。とはいえ自然のことなので、マンタが綺麗に見えるかどうかは運次第です;
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Packages: | サンセットプラン |
Attended as: | Couples |
Posted on: | 2018/02/22 |
Activity Date: | 2018/01/23 |
Reviewed by: xxxxx
The driver was on time and very polite. I had excellent experience with his service.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/22 |
Activity Date: | 2018/02/19 |
Reviewed by: Luca
Snorkelling in the night with manta rays was an awesome experience.
Everything was perfectly organized: Captain and "Mermaids" were professional, nice and helpful.
We did it with our two kids (8 and 11) and they loved it.
Big mantas swam a few cm from us: in many occasions it looked like it was better to keep the breath in order to avoid touching them!!
It was super-fun and safe.
I recommend this activity to everybody!!!!
Big thanks to the crew for the amazing memories we will bring with us forever
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Families with Young Children |
Posted on: | 2018/02/21 |
Activity Date: | 2018/02/13 |
Reviewed by: Jenn
Hands down the best tour on the Big Island. Brett was our tour guide and he was fantastic. Informative, funny, friendly, professional, he went above and beyond to make the experience amazing. Seeing the volcano at night is something everyone must do, but having a tour makes it much more enjoyable. This tour included seeing rainbow falls, Big Island Candy Co, lunch, and several spots at the Volcano National Park and a very nice dinner. 100% worth it.
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Friends |
Posted on: | 2018/02/20 |
Activity Date: | 2018/02/17 |
Reviewed by: マハロハ
当日、朝早く集合場所へいきましたが、スタッフが今日は悪天候なのでクルーズは中止になったと連絡されました。海が荒れて風も強かったのでしょうがないと思いつつ、クアベイでゆっくりホエールウオッチングしてました。またトライしたいと思いました。
We are sorry the Whale Watching tour canceled, it was very windy and would not be a comfortable ride. Safety first.
I'm sad that you gave us a 1 star due to this.
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Packages: | 通常プラン(2018年3月31日までのご参加) |
Attended as: | Friends |
Posted on: | 2018/02/20 |
Activity Date: | 2018/02/15 |
Reviewed by: minikichi
参加者は、シュノーケルやその他のマリンスポーツができない御高齢の方がほとんどです。いちばん深いところでは、海底30メートルくらいまで潜ります。海底に沈んだ船なども見ることができます。日本語のイヤホンガイドもあり、困ることはほとんどないと思われます。送迎をお願いした場合、集合時間の一時間前くらいに着き、帰りもさらに45分ほど時間があります。この時間に、近くでお茶を飲んだりカイルア・コナの散策もしてしまうと効率が良いと思います。私たちが泊まったホテルには高級なお土産屋さんしかなく、ホノルルにも立ち寄る予定がなかったので、キングスカメカメハホテルの中のABCストアでまとめてお土産を購入でき、良かったです。
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Packages: | ワイコロア地区送迎 |
Attended as: | Couples |
Posted on: | 2018/02/20 |
Activity Date: | 2018/02/17 |
Reviewed by: Alexis Albert
Our tour was AMAZING!! Our tour driver was Nathan or Nate. He was awsome!!
They pick you up at your hotel, which is super convenient! The tour group can fit up to 12 people. So it is nice and small. Our group was super fun and Nate was very informative and talked to us about everything and anything he could! The van is nice and clean and not to mention Eco friendly! It rained alittle, and they had raincoats for everyone just in case.They provide bento lunch for everyone. We actually had 2 vegans in our group and Nate was very caring and took them to a nearby grocery store, so they could pick up a few things to eat since they could not eat much from the bento. Nate not only took us to the places mentioned, but he also drove by a few other places he thought our group would like! He was AMAZING!! This tour was so much fun, the sights were beautiful and very informative!
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Packages: | Grand Circle Island & Volcanoes National Park |
Attended as: | Families |
Posted on: | 2018/02/20 |
Activity Date: | 2018/02/08 |
Reviewed by: なこに
確かに見えましたがね。あたま、背びれ、尾ビレなど。でも、引き返し少し離れて遠目でジャンプした姿が見え、もう少し待ってればと、、、
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Packages: | 8:00発/ワイコロア港 |
Attended as: | Couples |
Posted on: | 2018/02/20 |
Activity Date: | 2018/02/16 |
Reviewed by: Kaborin
スマホの体験談を読み、ケアウホウ湾から出る船とのことで、船酔いしやすく又寒がりの私にはこれだ!と思い、予約しましたが…。
予約をした2月16日は、VELTRA経由で朝9時にメールで天候不順で中止との連絡が。
金額は全額返金との文面、更にその下には日程を変更して予約する場合のリンクが貼られていました。
すぐに翌17日の予約を入れ、程なく予約確定の返事もVELTA経由で頂いたのですが…。
翌日決行するも、マンタはゼロ。
下船時『明日8時から事務所が開くので、電話してください』というような話をされましたが、翌日はコナブリューイングのツアーでお酒を飲むため、その後の運転はNG、そして次の日にはもう帰国せねばならず。
困り果て、中止メールを頂いたVERTRAの担当者さんに質問メールを入れましたが、返事はなく…。
VELTRAさんでツアーの体験談をいろいろ見すぎてしまったことで、マンタが見られなかった場合は、またいつでも挑戦可能という他のツアーの体験談と勘違いしてしまい、このツアーも再挑戦はいつでもOKなのだと思い込んでしまっていました。
このツアーは、スマホだと〔詳細を見る〕というところを開けないとマンタが見れなかった場合7日以内に再挑戦可能という文面が現れません。
(Q&Aにも、マンタに会えなかった場合のことが書いてありましたが、気づくのが遅かった…)
ガイドさんは、下船時に再挑戦に際しての詳しい話もされていたのかもしれませんが、英語が堪能ではないので、理解できず。
自分のミスで、仕方ないことですが、マンタが見られず、本当に残念です。
次回は、マンタに会えなかった場合は再挑戦がいつでもOKなところを選ぼうと思います。
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Packages: | サンセットプラン |
Attended as: | Couples |
Posted on: | 2018/02/19 |
Activity Date: | 2018/02/17 |
Reviewed by: びあだる
天候もよく何度も、何頭も、ブリーチまで見ることができ感激しました!
カメラより目に焼き付けることにしたので、また出会いたくなったら、参加したいと思います!
英語はわからなかったけど、気さくなクルースタッフのおかげで十分に楽しめました!
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Packages: | 8:00発/ワイコロア港 |
Attended as: | Couples |
Posted on: | 2018/02/18 |
Activity Date: | 2018/02/11 |
Reviewed by: BendThomas
After a long Trans -pacific flight, arriving at an airport undergoing renovations and expansions, what a treat it was to be greated by a smiling, beautiful woman with a placard listing my name, to escort us to our resort on the Kohala coast of Hawaii. She graciously welcomed us (complete with she'll leis), and a spirit of "Aloha ". The van was clean and cool, with a very courteous and professional driver. My traveling companion left his cell phone by mistake, and the dispatch folks were so understanding, and had his phone returned back to the Resort within the hour. I highly recommend this service.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/02/17 |
Activity Date: | 2018/01/28 |
Reviewed by: Doug
Drivers very friendly and helpful. Phone staff quickly accommodated two itinerary changes. Would definitely use every time on Kona! Highly recommend!!
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/02/17 |
Activity Date: | 2018/01/26 |
Reviewed by: JimbeiDON
本当に近くでクジラが見れるのか、疑心暗鬼でしたが何度も近くでクジラを見る事が出来た。船内の飲み物やスナック類も充実していたが、船がかなり揺れていた為実際にはあまり飲むことが出来ずに残念だった。
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Packages: | 9:30発/ カワイハエ港 |
Attended as: | Couples |
Posted on: | 2018/02/17 |
Activity Date: | 2018/02/11 |
Reviewed by: Nick Smith
I've always wanted to learn how to surf and Jason was totally awesome and fun to work with. Although there were high surf warnings and strong current warnings going on at the time, I nailed a perfect 10, according to him, on only my 5th wave. I later got 3 in a row, including standing up, surfing the wave, and laying back down again without falling in the blue water below. I quickly caught on to many of the trends, such as interpreting the waves and knowing when to go for it. The first thing to do with learning most any skill is to find patterns.
Jason called me a natural at it, and I believe it, given how quickly I learned and how enjoyable my experience was. It did take me a bit of time to get used to getting up to the standing position from laying down, but the classroom-like aspect of the first segment really helped with that.
I would say the hardest part about this whole thing was finding a parking space for where you'd be doing the actual surfing itself. If you're lucky, you could find parking along the street close by, but chances are, you'll need the parking lot that's close to around 700 feet away, but what's a little walking when you've got a lot of paddling to do? It's a nice warm up, at least, to prepare yourself.
I chose the one on one option mainly because I felt it was going to be a skill I wanted to use in other locations. Little did I know, it actually ensured I could do this as everyone but me canceled due to the surf conditions.
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2018/02/16 |
Reviewed by: Margo Tritt
This was a wonderful end very enlightening and historical luau.
This show was beautiful and colorful!
We appreciate the wonderful choices of foods and the special choice for my husband's vegetarian meal.
The locale was extra good next to the temple,ocean and the historical exhibits in the hotel.
Mahalo for your kind words! We are so pleased that your husband enjoyed the menu as well and that you both returned home with special memories of your visit to Hawaiʻi.
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Packages: | Ohana Package |
Attended as: | Couples |
Posted on: | 2018/02/16 |
Activity Date: | 2018/01/18 |
Reviewed by: Senior traveler
An employee was standing at baggage claim with a sign with my and other names. Easy as it gets. Van was not yet there, but it was not a long wait. All employees were polite and helpful.
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/12 |
Activity Date: | 2018/01/19 |
Reviewed by: Kathryn C.
Second time booking a shuttle through Veltra and no issues. I would recommend them. Thumbs up!
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Packages: | [Arrival] Airport to Hotel - Shared Service |
Attended as: | Solo Travelers |
Posted on: | 2018/02/07 |
Activity Date: | 2018/01/27 |
Reviewed by: Jonathan Smits
Because it was a morning cruise, they made good on sighting whales. There were multiple sightings. The amount of time on the boat was good, because after the sightings, I could actually relax and just enjoy the rest of the boat ride. The refreshments were tremendous. The crew was very generous and informative. I know the crew couldn't get as close as I would have liked, because of regulations, but I sure would have liked to have closer pictures and more majestic surfacings. But, overall we were happy with the cruise.
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Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
Attended as: | Families with Young Children |
Posted on: | 2018/02/05 |
Activity Date: | 2018/01/12 |
Reviewed by: トムトムトーム
初めてサーフィンを夫婦の年齢合計102歳でやって、すぐ乗れました。付きっ切りで、優しく丁寧に教えてくれて、とっても楽しかったです❣️
後からネットで見れる写真がなかったのが残念でした。今度は最初に写真の確認したいです。
そして次回もお願いしたいです❣️
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Packages: | グループレッスン |
Attended as: | Couples |
Posted on: | 2018/02/04 |
Activity Date: | 2018/01/09 |
Reviewed by: Doug
Roberts/Veltra easily accommodated last minute changes on both legs. Their flexibility and friendly staff were very much appreciated. Would definitely use them again. Highly recommend!!
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/03 |
Activity Date: | 2018/01/31 |
Reviewed by: Lisa
Had a great time with our guide Kevin, he was helpful with instructions on how to paddle so you don't over work yourself, and how to control your kayak, also how to get in and out of the kayak safely. Has nice place for snorkeling with nice variety of wildlife .
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Packages: | Dolphin Watch Kayak & Snorkel Sea Cave Tour [4 hours] |
Attended as: | Couples |
Posted on: | 2018/02/01 |
Activity Date: | 2018/01/29 |
Reviewed by: Chris G.
Pros:
-Fun, knowledgeable guides
-Comfortable boat
-Saw 8+ different whales, 16+ different sightings
Cons:
-Whales were pretty far away (200+ yds)
Overall:
-Highly recommend for first time whale watching.
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Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
Attended as: | Couples |
Posted on: | 2018/01/30 |
Activity Date: | 2018/01/03 |
Reviewed by: 名無し
海は、本当にきれいでした。
英語は、単語しか聞き取れなかったけど、何とかなりました。
乗組員は、声をかけてくれ、気配りができていました。
12月末だったので、水は、とても冷たく、
午後の部でしたが、30分もシュノーケルしていたら寒くなってしましました。
飲み物と食べ物がもう少し様々なものがあったら、星5つです。
(ジュース、ポテトチップス。あられ、オレンジ、パイナップル)
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Packages: | アフタヌーンクルーズ<軽食>(2017年12月31日までのご参加) |
Attended as: | Families |
Posted on: | 2018/01/27 |
Activity Date: | 2017/12/30 |
Reviewed by: Katy
Awesome catamaran, great staff and naturalist on board! Unbelievable whale watching from every angle. Delicious beer on tap as well!
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Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
Attended as: | Friends |
Posted on: | 2018/01/24 |
Activity Date: | 2018/01/20 |
Reviewed by: Jobin McGooch
From the amazing sunset to seeing lava jumping in the caldera to the unexpected rainbow at sunset, all of the scenery was beautiful. Our tour guide, Brett, was outstanding. He had fantastic knowledge of the island, answered everyone's questions, and was really funny/entertaining. His stories of Hawaiian folklore while driving between stops were great. Overall, the day was great! I would definitely recommend booking this tour.
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Couples |
Posted on: | 2018/01/23 |
Activity Date: | 2018/01/12 |
Reviewed by: Hilary
Excellent diving with the manta rays, really enjoyed it and was one of the highlights of my holiday.
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Packages: | Standard Package |
Attended as: | Solo Travelers |
Posted on: | 2018/01/22 |
Activity Date: | 2017/12/24 |
Reviewed by: Jody
Our flight was late, actually all of the flights were late that evening and yet a woman was there with a sign with my name, she welcomed us ,gave us a shell lei and let us know where the shuttle and driver was. He was lovely and drove us to our destination. Went like clock work.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2018/01/20 |
Activity Date: | 2017/12/29 |
Reviewed by: Ilse
This was my second Manta experience and I was disappointed not to see a manta. There were a lot of boats out looking, I counted 15 at one time and it was just before dusk. On a previous Manta experience it was later so I wonder if they prefer to feed later when it's completely dark? I felt like I got to the party early and the cool kids showed up after I left. There was no lack of plankton however, so we were amused by the fish that gathered; an entire school under our light. I've gotten used to the 'entertainment' boat staff provides which makes an excursion more fun. This excursion was rather perfunctory. Go out, hop in the water, no manta, ok, go back. Everyone was rather disappointed not to see Mantas, so I'm not sure if that made going back seem rather glum. I realize these are wild creatures but my last excursion (with another company) there were quite a few Manta, like 6-8? It was an incredible experience that I wanted to repeat with my husband and was disappointed.
Aloha, Thank you for coming out with us on the Manta Ray swim. I'm sorry that the Manta Rays did not cooperate that evening. Wahine Charters is one of the few tour companies that will take you out again for free if you don't see the Manta Rays. I hope you will take us up on that offer. We offer two Manta Ray tour departure times; the Sunset Manta tour and a later Moonlit Manta tour. Sometimes we see more Mantas on the Sunset tour and sometimes we see more on the moonlit tour, and occasionally we don't see any. There are two Manta Ray snorkel locations and we will take you to the location we believe will have the best show. We hope to see you again.
Captain Tim
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Packages: | Sunset Cruise & Evening Manta Snorkel Tour [2.5 hours] |
Attended as: | Couples |
Posted on: | 2018/01/20 |
Activity Date: | 2017/12/29 |
Reviewed by: R&B Olson
Great time from Kawaihae!! Captain and crew along with biologist kept us up to date with all you want to know about humpbacks . Had whales all around.
Highly recommend this trip.
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Packages: | [09:30 AM] Whale Watch Cruise from Kawaihae Harbor |
Attended as: | Couples |
Posted on: | 2018/01/18 |
Activity Date: | 2018/01/15 |
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Aloha Luca!
Mahalo for your review! We are thrilled that you enjoyed your manta experience with us. Next time you are on the island ask about our frequent customer discount!