Reviewed by: じゅり
とりあえずバウチャーに書かれた電話番号ではリコンファームが出来なかった。
そもそもリコンファームが必要ならば、予約前に分かるようにして欲しかった。英語が苦手な人にはかなり難易度が高い。
開催当日、席に案内され
ドリンクを取りに行ってる間に別のスタッフが別の客を席に通してしまい、私たちの席がなくなってしまった。
またここでも英語が苦手なのでスタッフに上手く伝わらない。スタッフが見かねて日本人スタッフに電話して電話をかわり私たちが説明してようやく席を確保されたが、そこはまた別の人の席で。
元々の席の人には怒られて。(何を言ってるかはよく分かりませんがジェスチャーと口調で怒ってるようでした。)その人がスタッフに言ったようで、私たちはこのままの席になりましたが、肩身の狭い思いをしました。
夫婦で楽しみにしてたショーだったのにもううんざり。
しかも料理はテーブルごとで、中々順番がまわってこずにほぼ最後。
料理を取りに行ったら、料理がほとんどない。皿もない。ショーが始まるまでしか料理は取りに行けないから、私たちはほぼ食べる事が出来ませんでした。
ハワイ島最終日に最後の思い出と選んだのに最悪の思い出になりました。
ショー自体は良かったです。
もっと、誰をどこの席に通したかとか、スタッフ同士で連携してください。
まあ、二度と利用しませんが。
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2018/05/18 |
Activity Date: | 2018/05/17 |
Reviewed by: Deborah
This was perfect to see the whole island. We were very fortunate to see lava. However,
We feel by 8 hrs we were ready to get off the bus and feel that the first hour or so could have been cut out
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Packages: | Grand Circle Island & Volcanoes National Park |
Attended as: | Couples |
Posted on: | 2018/05/16 |
Activity Date: | 2018/05/02 |
Reviewed by: Tacoma Mom
We had a great time watching manta rays! The crew did a great job of instructing us, all of the gear worked great, and we were amazed by how many manta rays that we saw, and how close they came to us.
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Families |
Posted on: | 2018/05/11 |
Activity Date: | 2018/03/27 |
Reviewed by: Sharon
The Sea Paradise crew gave us a great experience, from setting us up with wet suit and snorkel gear to teaching us how to "behave" in the water (#1 rule - Don't touch the Manta Rays, #2 rule - don't pee in the wetsuits - haha! - they provide a bathroom on board), providing drinks and snacks, including hot chocolate which was welcome after the snorkeling. They also made sure we weren't needlessly floating around in the water before the rays showed up, but got us in there in plenty of time to see 4 different rays swimming literally inches below our faces! So cool to see them somersault and glide beneath you. Completely worth the cost! Do this!
Thank you for taking your time to review your manta tour with us. We are happy to know you enjoyed it! Thanks for joining us.
A Hui Hou!
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Couples |
Posted on: | 2018/05/11 |
Activity Date: | 2018/05/05 |
Reviewed by: Marco and Nancy
The tour was very interesting and Arthur our tour guide was very knowledgeable of the region. He answered all of our questions about the local environment as well as the history of the Hawaiian people.
It was cold at the summit and a sweatshirt should be worn if you cannot handle the cold even with the atlantic parka and gloves that is supplied.
The stargazing spot was incredibly clear and we could see hundreds of stars. We were also able to spot Venus, Jupiter, and several star systems through the telescopes provided.
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Packages: | Mauna Kea Sunset & Stargazing Tour with Dinner |
Attended as: | Couples |
Posted on: | 2018/05/11 |
Activity Date: | 2018/05/07 |
Reviewed by: 元海軍軍人大鑑少佐
これも2度目ですが、あいにく雨が降って来てしまいました
ショーを期待していた気持ちは大でした。
あの雨にはガッカリしました。大きなテントを準備する(ドイツの
お祭りのように)とかの必要あり。
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2018/05/08 |
Activity Date: | 2018/04/11 |
Reviewed by: LOIC
Good experience!
Just a little bit disappointed by the tour.
The guides were super nice but late, we stayed one hour at the harbor due to a boat problem. The dinner (Sushis) was too light, we had to share 20 pieces for 4 people. We stayed only 15min in the water swimming with the mantas because we were running out of time due to the delays at the beginning.
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Packages: | Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins] |
Attended as: | Couples |
Posted on: | 2018/05/03 |
Activity Date: | 2018/04/27 |
Reviewed by: Ms. V
This was one of my main reasons for visiting the Big Island and it most definitely did not disappoint!
The crew were fun and informative. The mantas were plentiful.
I didn't realize how close they came up to you.
So beautiful!
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Packages: | Evening Manta Snorkeling Adventure |
Attended as: | Couples |
Posted on: | 2018/05/01 |
Activity Date: | 2018/04/27 |
Reviewed by: Ms. V
Jim Carrey led our group on a wonderful adventure! He is a master story teller and an provided such detail in sharing the culture, sites and flavors of Hawaii.
The day was rainy but we were covered by umbrellas and deliciously warm coats that the tour provided. There were so many things to see and stories to be heard that the day was over way too quickly. Will most definitely do this tour again the next time we visit the Big Island and we will definitely ask for Jim Carrey to be our guide!
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Couples |
Posted on: | 2018/05/01 |
Activity Date: | 2018/04/26 |
Reviewed by: カノープス
今回は12歳の息子と参加し、ツアーは私たち母子の2人だけでした。
息子は泳げませんでしたが、浮き輪(ヌードル)を貸してくれるので、安心してそれぞれがアクティビティーを楽しむことができました。
大きなボートを私たちだけのために出してくれて、女性の船長さんはとても親切でした!
イルカがどこに居るか教えてくれたり、イルカと一緒に泳げるようにポイントを変えてくれたり。
イルカが間近で見られ、一緒に泳げてとても感動しました。そして、何よりもイルカ同士のコミュニケーション(=エコロケーション)を海中で聞くことができたことです。
船長さん曰く、ボートのエンジンに秘密があるとか(静かでイルカが逃げない)。
ドルフィンスイムの後はクアラケアベイでシュノーケリングを楽しむプランでしたが、シュノーケリングポイントに行くまでの道中、ボートを止めて、ラバチューブを案内してくれたりと、とても満足するツアーでした!
何より、ボートに乗っている間の時間がとても心地よく楽しくて、沖から見るハワイ島は格別でした。
シュノーケリングの後、ボートで頂くフルーツも冷えていて美味しかったです。
船長さんのホスピタリティーも素晴らしく、ハワイ島の自然を満喫出来たこのツアーに参加して本当によかったです。
子どもにとっても貴重な素晴らしい体験となりました。
ありがとうございました!
カノープス様
この度は弊社のツアーに参加していただき、またこうしてご丁寧にレビューを残していただき、誠にありがとうございました。
12歳の息子さんにも安心して楽しんでいただけたとのことで、何よりです。
ボートに乗っている間の時間も船酔いされず、心地が良かったとのこと。またシュノーケリングの後のフルーツも喜んで頂けたようで、嬉しい限りです。
またハワイ島に来られることがありましたら、ご連絡くださいませ。
ありがとうございました。
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2018/05/01 |
Activity Date: | 2018/04/04 |
Reviewed by: Krin
we had so much fun - when we were watching from shore the next night we wished we had signed up again. we had one on one with our captain and guide (Justin and Tara) - The other groups were so large there was no way they could have asked questions like we did. Tara worked hard to keep us where viewing was best. Bring your towel but not change of clothes.
Mahalo for selecting Kona Ocean Experience for your manta viewing excursion! It's wonderful to know that you had a fun time and appreciated the small group experience and hard work of our fabulous crew, and tickled to hear that you wished you'd "signed up" again for another trip with us! Hopefully you will have the opportunity to come back someday!
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Packages: | Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins] |
Attended as: | Couples |
Posted on: | 2018/04/29 |
Activity Date: | 2018/04/18 |
Reviewed by: David
This was better than I could imagine. After leaving the shore on a small boat (three crew and four passengers), we passed manta village and went south a bit more to see some historic land with wild goats on it and sat there while the sun set. We had a platter of sushi and grapes, which was delicious.
When the sun set, we went back up and joined the rest of the boats at manta village, and got into the water where we all held a surf board and had floaties under our stomachs. It was all very comfortable, besides the cold, which we had full or short sleeve wetsuits for. The surf board had a nice light on it which attracted plenty of plankton.
We saw two manta rays, Amanda, and I forget the name of the other one. Amanda actually brushed up against my wife twice! (Don't intentionally touch them as I've heard it's a $5000 fine).
After plenty of time in the water, and repeated visits by both manta rays, we headed back to the boat and had some ginger ale on the way back to the dock.
Overall wonderful experience!
Oh, if you're on your honeymoon, make sure your ring fits tightly enough not to fall off in the water! And insure it if it's valuable! Mine slipped off, but thankfully I didn't loose a bunch of money.
Thank you for letting us know about your Sunset/Manta Snorkeling tour with Kona Ocean Experience! We're pleased that you appreciated the small group atmosphere, and enjoyed the sushi and fruit platter. We appreciate you taking the time to write your descriptive review as this lets other folks know what they might expect when going out on our tour. We're especially glad to hear that you had wonderful experience and super close encounters with the mantas, while being mindfully careful not to touch them! Thank you for your warning to others to remove loose jewelry... and although not expensive it's still a "bummer" that you lost your wedding ring. Mahalo again for joining us aboard. Hope you might be able to return for another adventure with KOEX in the future! Aloha!
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Packages: | Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins] |
Attended as: | Couples |
Posted on: | 2018/04/29 |
Activity Date: | 2018/02/26 |
Reviewed by: Kay
Watching rays swoop in from the darkness was amazing.
Our dive master was well informed and even gave us a great recommendation for a beach to hit the next day.
If I had any quibbles with the excursion is that from the time we left the dock until the time we went back to the dock we were only out for about 1hr and 15 minutes.
We were aware that the excursion had a max time of 2 hrs+ but would have loved to spend more time in the water after sunset and the Rays actually came out.
The excursion was still great though and it’s certainly a recent highlight of wild animal viewing.
Thank you for submitting a review on behalf of Kona Ocean Experience. We're happy to hear that our dive guide provided great information to you regarding the manta rays (as well as a beach recommendation) and that you had an amazing time watching the mantas "in action"! Just so that you (and others) know, our KOEX Sunset/Manta Snorkeling tour is advertised as a 1.5 hour trip (not "2+ hrs") as verified on our website: www.konaoceanx.com. Although a bit shorter than you'd expected, we're glad you felt it was a great excursion and a wild animal viewing "highlight"!
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Packages: | Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins] |
Attended as: | Couples |
Posted on: | 2018/04/29 |
Activity Date: | 2018/02/10 |
Reviewed by: Kathy
Exceptional service! Met us upon exiting plane, helped with baggage, and delivered us to our hotel quickly.
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Packages: | [Departure] Hotel to Airport - Shared Service |
Attended as: | Couples |
Posted on: | 2018/04/28 |
Activity Date: | 2018/04/24 |
Reviewed by: yuki
まずはサーフィンは楽しかったです。が、確認不足がありました。
現地集合の意味です。
まずオフィスに集合とありますので、オフィスが現地集合の場所と解釈しておりました。
なので、支払いが終わりレンタル品のサイズ合わせが終わり、じゃあここにきてね!と言われた時にはびっくりしました。
サーフショップから海へは連れて行ってもらえると思っていましたから。
結局、母にレンタカーで迎えにきてもらい送迎してもらいましたが、うっかり停めた場所で駐車違反をとられました。
すぐそばに無料の駐車場もあったのに、そういう事は教えてもらえなかったです。
サーフィンは楽しかっただけに残念でした。
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Packages: | グループレッスン |
Attended as: | Friends |
Posted on: | 2018/04/27 |
Activity Date: | 2018/03/27 |
Reviewed by: Tom
Food was great...nice variety. Small cast did an excellent job with a demanding variety of dances from wide variety of island cultures. We enjoyed it a lot!
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Packages: | Ohana Package |
Attended as: | Families |
Posted on: | 2018/04/27 |
Activity Date: | 2018/04/24 |
Reviewed by: イルカもかわいい
船上は快適でした。
クジラには会えませんでしたが、頑張って探してくれていたと思います。
クルーの方も、一緒に写真を撮ってくれたり、クルーズ自体を楽しませようと頑張ってくれました。
最後はイルカに会えるポイントに寄ってくれて、たくさんのイルカと並んでクルーズできました。クジラは見れませんでしたが、満足できるツアーでした。
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Packages: | 8:00発/ワイコロア港 |
Attended as: | Friends |
Posted on: | 2018/04/22 |
Activity Date: | 2018/03/31 |
Reviewed by: Mari
Our tour guide Grant was amazing and very knowledgeable! He made the experience so great! The tour was great you get to see a lot of the big island. I love waterfalls and the rainbow falls was breathtaking. The volcano view at night was so awesome I would totally do it again. Worth the money!
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Couples |
Posted on: | 2018/04/21 |
Activity Date: | 2018/04/18 |
Reviewed by: Bex
A beautiful 3 mile kayak with an amazing snorkeling experience! My advice- wear sunscreen even if it doesn’t feel like it’s sunny...Ouch! Lesson learned. For the dare devil jump off a 30 ft cliff into the gorgeous blue waters. For the pansies jump off a 3 ft mini cliff!! Lol. Wonderful personalized experience. Would highly recommend! Brian was a lot of fun!
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Packages: | Standard Package |
Attended as: | Friends |
Posted on: | 2018/04/18 |
Activity Date: | 2018/04/15 |
Reviewed by: ハワイカイ
一人で参加しました、周りを見ると日本人は私一人でした、私は観光船のつもりで乗船しましたので船上からの景色、カイルワ、その後方の山稜線はとっても美しい景色でした、船はイルカを求めてカイルワ湾を?岬の先まで行きUターンをして蛇行しながら船長が一生懸命イルカを探していましたそのかいがあり、突然イルカ6~10頭現れ船の周りを数分遊泳していました、野生のイルカを間近で見れ大変興奮しました、シュノーケルポイントまでは30分程度、ポイントでは2時間程度のシュノーケルと昼食の時間が有りました、その後カイルワ湾をイルカを求めてのクルージングでした、私は英語は話せませんが乗組員が大変親切(日本語の説明書で解説等)フレンドリーでした。
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2018/04/17 |
Activity Date: | 2017/12/15 |
Reviewed by: Elaine
The trip starts early so you can be the first on the water and the first to snorkel before the crowds show up. The paddle over to the Cook Monument was easy. We stopped for a history and a geology lesson which were interesting. Once the Kayaks were landed we walked to the Monument where we donned our snorkel gear and jumped into the water. Everywhere on the Big Island is difficult to enter the water. This was just an easy jump.
The fish were a wide variety with lots of groups of yellow butterfly fish. They come here for the waters which are a mix of fresh from the lad and salt water. The blurry effect of the waters mixing is fun. This place lets the fish clean themselves of irritants. The coral was fine but some was quite damaged.
The park only allows a limited number of snorkelers at this location. They should dial the numbers back as it became crowded quickly when five boats showed up about fifteen minutes after our snorkel started.
The paddle back was easy and it was still morning.
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Packages: | Morning Tour |
Attended as: | Couples |
Posted on: | 2018/04/15 |
Activity Date: | 2018/04/10 |
Reviewed by: アリエル
本場の料理とダンスで大変満足しました。海辺の会場で波の音を聞きながら、ショーを見られたのはとても素敵でした。
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2018/04/14 |
Activity Date: | 2018/03/22 |
Reviewed by: Cheonga kim
I had a really wonderful time! Mantaray was really huge...
Glad you had a wonderful time. Aloha!
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Solo Travelers |
Posted on: | 2018/04/12 |
Activity Date: | 2018/04/08 |
Reviewed by: Monica
Not like other cheaper speed boats, it was a smooth sailing catamaran. Even a pregnant woman was on the board. They offer a breakfast such as 3 kinds of bread, fruits and drinks. For lunch, I enjoyed make-my-own delicious sandwiches and chips. After snorkeling, they offered some cookies and hot drinks. Most of all, the staffs was so cheerful and helpful. On the way to the snorkeling spot, captain Morgan caught a huge ono. I specially want to thank Joey for teaching me how to snorkel. Thanks to her, I could enjoy the beautiful underwater. She made my day!
I highly recommand this fun trip to everyone.
Choose this tour with well-trained staffs.
This is the best tour ever!!!
Mahalo for taking the time to review your tour. We are so happy to know you had a good time and the crew took care of you.
Aloha!
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Packages: | Deluxe Morning Snorkel Cruise with 2 Snorkel Stops, Breakfast & Lunch [4.5 hrs] |
Attended as: | Solo Travelers |
Posted on: | 2018/04/11 |
Activity Date: | 2018/03/31 |
Reviewed by: しゅがー
ここで口コミを見て、予約しました。
シェラトンホテルに泊まっていました。そこから車で5分のショッピングセンターに寄ったお昼ごろに、お店に立ち寄りチェックインをしました。夕方5:45に指定の場所に来たら、この車が止まっているからたずねてね、というようなことを英語で説明されました。正直、何を話しているかわからなかったですが、何となく身振り手振りで伝わりました。
レンタカーで、指定の場所に5:30ごろに行くと、先ほどの車が止まっていて、ウェットスーツの貸し出しを駐車場で行っていました。すぐに着てみて、無理そうだったらサイズ交換といった感じですので、水着は着用してから行く必要があります。港の駐車場は狭いので、私たちはぎりぎり駐車できましたが、駐車できなかった人は、路上の端に駐車していました。
ウェットスーツを着て、船上で待つように言われました。船上では、スナック菓子やフルーツが食べられますが、正直、日が沈むまで待つ時間、波に揺られ酔ってしまい、それどころではありませんでした。つめたいジュースなども頼めば出してくれます。トイレも船の中にありました。
暖かい飲み物は、身体が温まってから水に入ると寒いから、最後に出されるといった説明がありました。
入り方は、ヌードルと言われるウキを足首にひっかけて、身体を水平にして入るようにと言われました。何となくしか英語がわかりませんでしたが、身振り手振りや、他のお客さんを見ているとわかります。日本人は私たちだけでした。
いざ、ライトをつけて海に入りました。入った瞬間から、目の前をマンタが通り過ぎました。マンタにさわってはいけませんが、本当にすれすれのところをくるくるとまわって餌を食べていました。こんなに間近で見られるなんて、本当に感動しました。
結局5匹ほどのマンタが近くで泳いでいました。右で泳いでいるマンタを見ていると、左から迫ってきたマンタに気づかず、思わずぶつかりそうになりました。目の前で優雅に泳ぐマンタたちを見ていると、船酔いも忘れてしまいました。
45分ほど入水していますが、マンタが見られなかった時間は5分ほどだけでした。ただ、3月下旬でしたが、ものすごく寒くて、最後の10分ほどは手がかじかんで、感覚がなくなっていました。
浮いているだけなので、寒さと船酔いはつらかったです。
ただ、私はラッシュガードと水着のレギンスの上からウェットスーツを着ていたからか、最後のほうだけ寒さがつらかったですが、旦那は水着にウェットスーツ(全て半そで半ズボン丈)だけだったので開始10分後から震えが止まらないようでした。
時間が来たので船に上がり、スナック菓子や暖かい飲み物をいただきました。ココアが配られましたが、私は船酔いがひどかったので暖かい緑茶をいただきました。船上で体を乾かすと、だいぶ温まり気分がよくなりました。船上でシュノーケルとウェットスーツを返し、港についたら、そのまま流れ解散です。
ハワイ島に来たら、絶対にこのツアーに行くべきだと思いました。英語ができなくても、問題ないと思いますが、不安な方は日本語のツアーの方が安心かなと思いました。わたしたちはせっかくハワイに来たのだから、と思いこのツアーに申し込みました。ここにしてよかったと思います。
アドバイスとしては、水の中でとれるカメラと水中の懐中電灯があるといいです。
Mahalo for taking the time to review your manta tour and thank you for joining us.
Aloha!
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Packages: | サンセットプラン |
Attended as: | Couples |
Posted on: | 2018/04/11 |
Activity Date: | 2018/03/26 |
Reviewed by: けんけん
せっかくのハワイなので、中学生の息子と大学生の娘に初めてサーフィンレッスンを受けさせてみました。ホテルからすぐ近くの受付所に行き、簡単な指導を受け、ラッシュガードとシーソックスをかり、案内された通り自分で現地に向かいました。グループレッスンでしたが、自分の子供たち以外に参加者がおらず、実質のプライベートレッスンとなりました。海に出て1時間位指導してもらいましたが、初心者にちょうど良い波で、かつちょうど疲れるくらいで終了し、参加した子供たちも見ている我々も、ほどいい感じで楽しめました。
Mahalo for joining us.
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Packages: | グループレッスン |
Attended as: | Families |
Posted on: | 2018/04/11 |
Activity Date: | 2018/03/16 |
Reviewed by: Lvklysnatour
My son was so thrilled so he decided to do it again. And he did
Awesome photo! Thank you guys again for joining us. Keep it up, looking good out there!
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Packages: | Child Private Lesson (Age 3-9) |
Attended as: | Families with Young Children |
Posted on: | 2018/04/09 |
Activity Date: | 2018/04/04 |
Reviewed by: Lvklysnatour
The kids had fun. However, next day they wanted to try on their own and could not time the waves. I would add a focus on teaching the kids when to start peddling. But average it was good for the first timers.
Aloha All,
Thank you for the review, glad to hear the kids had fun. And happy to hear the kids wanted to try on their own. Learning how to read the ocean and time the waves for most takes years of experience in the ocean. We tell novice surfers who are serious about learning how to surf and become avid surfers, do not get discouraged- keep at it. It takes time to develop the skills to read and feel the ocean and develop the instincts to really hone in on. But keep at it, that's what our Hawaiian lifeguards and avid watermen are there to provide for everyone and we appreciate you all joining us! We are born and raised in the islands and live and breathe the amidst the ocean to share that experience with as many people as we can- it is not something you can learn rapidly- but we encourage surfers to keep at it and remember you will progress with the more time you put into it.
Rating: | |
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Packages: | Group Lesson |
Attended as: | Families with Young Children |
Posted on: | 2018/04/09 |
Activity Date: | 2018/04/04 |
Reviewed by: Lvklysnatour
We all had a great time. My kids mentioned that it was a good ending to our trip with food and activities.
Rating: | |
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Packages: | Ohana Package |
Attended as: | Families with Young Children |
Posted on: | 2018/04/08 |
Activity Date: | 2018/04/05 |
Reviewed by: ロビン
送迎とアクティビティの会社間の連携が悪いです。
一緒だった人の機転で間に合いましたが、自分たちだけなら、置いてきぼりになった可能性がありました。
アクティビティそのものは良かったです
Rating: | |
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Packages: | ワイコロア地区送迎 |
Attended as: | Families |
Posted on: | 2018/04/07 |
Activity Date: | 2018/04/04 |
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Thank you for joining us and thank you for taking the time to review your manta tour. Aloha!