You can do anything on your own if that's what you want to do. But then you would have had to drive for 8 hours (paying close attention to the worst traffic in the nation), instead of enjoying the views and just relax. You would have had to rent a car for the whole day, you would have had to pay your own entry fees to the visited locations, you would have had to pay for your own lunch at Fumis and stand in line for it yourself instead of being served, you would have had to buy a guide book and study it to know where to go, you would have had to have someone read out aloud all the interesting facts about our islands natural history, just like our trained guide did for you for 8 hrs. We agree with you that the tour is beautiful and awesome. Plus, we fully delivered what we promised and if you add up all these extra expenses and inconvenience you would have had to encounter had you chosen to drive yourself, you would have lost money and comfort instead of gaining. Aloha!

Aloha Betty,
Mahalo for your review and to make suggestions on how we can improve. This is essential to make guest's experience even better. We will think about ways to try to incorporate more activities to the pm break. Alooooha!

この度は、現地催行会社とお電話で直接やり取りされた際のスタッフの対応がお客様をご不快な気持ちにさせてしまったことお詫び申し上げます。
また、チップにつきましても本来任意であるものを強要する形になってしまい申し訳ございません。
現地スタッフには催行会社を通じて指導させていただきますともに今後のサービスの改善に努めてまいります。
体験談のご投稿ありがとうございました。
VELTRA カスタマーサポートチーム