Highly recommend the use of the shuttle. Process was so convenient and affordable. I booked online 2 days out from my arrival, got an email confirmation the next day, as soon as I got off the plane I saw a lady in a green floral Roberts holding a sign with my name on it. She gave me a shell necklace so I was easily recognizable, instructed me to get my luggage and wait by the shuttles. There were 2 Roberts shuttles and I got one to myself. The driver Mike was friendly and gave me a map and went over a few interesting sites before we departed the airport. He suggested I sit up front so he can talk to me en route. Kona is about a 15 min drive. He took a slight detour so he could show me where some of the nice restaurants, shops, and farmers market, etc was before dropping me off at the hotel. It was a wonderful start to my vacation on the Big Island.
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/16 |
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This was the best experience and the guides made me feel so safe with their knowledge. This was a highlight of my trip I would definitely do it again with them!
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/25 |
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深い渓谷の底まで降りて行き、ジャングルの中を馬で進んでいきます。
車で狭く曲がりくねった急な道を降りていくのは、遊園地のアトラクションに乗り続けているかのようですが、車窓からは美しい渓谷と黒砂海岸を楽しめます。
馬上の散策は、途中、何度か川を越えたり、アドベンチャー気分を味わうことができました。
馬に乗るのは初めてでしたが、説明の英語は難しくないですし、訓練された馬なので勝手に列を形成して付いて行ってくれる感じでした。
ガイドも列の前後に一名ずついて、様子を見て何かあればサポートしてくれるので、安心して楽しめました。
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Attended as: | Friends |
Activity Date: | 2016/09/24 |
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Erin and Nathan were awesome!! They were informative and funny! Kept our interest the whole time! I'm a local girl and still learned so much from our tour! Thank you for an awesome tour! Thank you for also seamlessly dealing with the snafoo of the bakery being closed unexpectedly and getting us MALASADA delivered!! That's great customer service! Alohas and Mahalo!!!!!!!!!
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Attended as: | Friends |
Activity Date: | 2016/09/22 |
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Jake and Dustin were fantastic. They were knowledgeable and funny, made you feel safe. It rained the entire time but it didn't matter, this was the best part of our vacation. Mahalo!
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Attended as: | Families |
Activity Date: | 2016/08/29 |
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イルカの群れの流れを呼んでくれて、船で先回りしてくれます。指示を受けて海に入るとたくさんのイルカが!寝ているイルカ、移動中のイルカ、海に入る度にイルカに会え、非常にラッキーでした。その後のシュノーケリングもたくさんの魚に会え、途中に観光スポットも紹介してもらい、自分では行けないところも見れて最高でした!
bongo様、わざわざお時間を割いてレビューを書いてくださり、誠にありがとうございました。たくさんのイルカに出会えたようで、それは何よりです。またのお越しをお待ちしております。
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Attended as: | Couples |
Activity Date: | 2016/09/20 |
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私達夫婦と妻の叔母の3人で参加しました。叔母は75歳でシュノーケリングは初めてす。真っ白でカッコイイ大型ボートでしたが、スタッフやお客さんの中で日本人は私達だけで不安・・・会話は通じなかったがスタッフは親切でした。叔母さんも無事シュノーケリングを体験し黄色や青い魚を見ました。残念ながら曇りと少し風がありボートが揺れて、昼食前に妻と叔母は船酔いで、美味しいハンバーガーを食べられませんでした。イルカの群れには遭遇できなかったが、帰港途中で船尾に4頭のイルカが現れ、叔母に喜んでもらえました。
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Attended as: | Families |
Activity Date: | 2016/09/19 |
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I arrived early afternoon before rush-hour. A quick ride in a comfortable Sprinter van. Booking was easy on line. Hope they stay in business!
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/20 |
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Elvis and the crew are great fun, they really seem to enjoy there jobs. You would think taking boat loads of tourist out everyday they would get old, if it does they hide it well. They are a safe group and care for the island they are sharing with you. On the way back he turned the boat around to get us a better look at a beautiful Manta Ray. Well worth the time and money!!
The office staff is also great, they will call you to confirm, give you directions, answer questions. Really a great group, not a "sketchy tourist trap"!
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/17 |
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日本語スタッフさんがおもしろおかしくヘリクルーズツアーをしてくれました。
キラウエア火山目当てでいきましたが、ワイピオ渓谷がNo1と伝えられ、いざ渓谷のはざまをヘリで飛び、滝からの虹も見れ、気づいたら感動で泣いてしまったくらいです。
ヘリでしか行けない場所なので、決して高くない。そして、悩んでることとかがちっぽけだと大自然の迫力にやられます。確実におすすめできます。
自分達が飛んだルートやヘリ内の様子、トークやBGMが詰まった世界で1枚のDVDデータも購入できます。($45くらいだったかな)次回もまた絶対乗ります。
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Attended as: | Couples |
Activity Date: | 2016/09/15 |
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This is was a great service, on time, friendly and informative staff. I would highly recommend Roberts Hawaii anytime
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Attended as: | Couples |
Activity Date: | 2016/09/10 |
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This is was a great service, on time, friendly and informative staff. I would highly recommend Roberts Hawaii.
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Attended as: | Couples |
Activity Date: | 2016/09/03 |
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息子の担当をしてくださった方はアメリカ人女性で、日本語が全く話せない方でした。
コミュニケーションがとれる程度の英語力がないと、お子さんは所在無いと思います。
ただ、最後のイルカ撮影時にチェンジした女性教官は日本語の指示が出せる方でした。
(スタッフの方々とざっくりお話した感じでは、この方だけが日本語が少し話せるようでした)
息子(充分な英語力有)はラグーンで泳げたし海の生き物も教えてもらえたのでとーっても楽しかった!と言っています。
英語が理解できれば、内容盛り沢山で価格に見合ったプログラムだと思いました。
私も子供の写真撮りまくりで大満足です。
以下、内容です。
小屋で円陣を組んで座り自己紹介。自分の名前と好きな動物について発表。
12種類の海洋生物が描かれたボードが配られ、解説してくれる。
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それらを見にラグーンへ移動。棒状のフロートに3,4人がつかまり、先生に引っ張られながらラグーンで観察(ライフジャケット装着)
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小屋に帰り、室内で小さな海洋生物を観察、触る。
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イルカプールの隅に移動。イルカプールに生息する魚が描かれたボードが配られ、それらを観察(まだプールには入らない)
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いよいよイルカプールに入りイルカとご対面。基本一人ずつ触り、その都度撮影。
(一人が触ってる時は他の子は触らないように指示されていたそうです)
プログラム終了後はイルカプールサイドの売店で写真が購入できます。
3枚で$50程度、1枚から購入できたと思います(3枚が一番お得な価格設定)
Aloha,
Thank you for choosing Dolphin Quest!
We are glad to hear your child had a great time in the Kid's Quest program! Each Kid's Quest session will be a little different from the last, but we do hope that everyone learns more about dolphins and ocean life by participating in a program. We hope your family can come back again for more feed and play the next time you are in Hawaii!
Mahalo,
Dolphin Quest Guest Services
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Attended as: | Solo Travelers |
Activity Date: | 2016/08/22 |
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待ち合わせ場所の地図を参考にして現地に向かいましたが、その地図が間違っていたようで、ずいぶんと迷いました。早急に地図を差し替えたほうが良いと思います。ツアー自体は、それなりに面白かったです。蚊はたくさんいたので、虫よけなどの注意書きは大変助かりました。うちは6歳の子どもと一緒だったので、やはり乗馬よりも馬車でのツアーが良かったと思います。
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Attended as: | Families |
Activity Date: | 2016/09/12 |
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We payed for the VIP package, and we're really glad we did. Ringside seats made the show amazing, but it wouldn't have been worth it from the nosebleeds. The food was great, with a broad selection anx generous portions. Whilst table service was provided by a delightful and industrious server, the buffet/bar were so easy access that it probably wasn't nescessary. A great show worth a watch.
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Attended as: | Couples |
Activity Date: | 2016/09/13 |
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What a great time! The food was good, the crew was excellent and the historian and musician were fantastic. Thanks for a great cruise! Would definitely recommend.
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Attended as: | Families |
Activity Date: | 2016/09/12 |
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This tour was absolutely awesome. Chris and Nick, our guides, were very knowledgeable and fun. They clearly pride themselves on what they do, which makes them stand out from the average. The meals were good, especially the beautiful dinner. We had the steak which was fantastic, and the service was perfect and so friendly. We saw beautiful sights all day, ending at the volcano which gave us a good show. Would do again in a heartbeat. Thanks guys!
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are delighted to hear that you had such an awesome day with Nick and Chris. They're both so knowledgeable, offering top notch hospitality which allows our guests to just sit back, relax, and enjoy! We are so happy to hear that you enjoyed all of the sights and treats throughout the day, especially that incredible lava lake inside of Halema'uma'u Crater. Mahalo for your recommendation and we hope to see you on your next visit to the Big Island!
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Attended as: | Couples |
Activity Date: | 2016/09/11 |
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Dispatcher called my cell long distance to confirm flight details, information NEVER given to shuttle driver. Waited longest time ever on rainy night for pick up, had to call and remind crew of my airline name & location.
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/10 |
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I love the service I have received for every driver I have taken to my hotel. They are at the airport before I arrive. Very pleasant and have great reccmandations for island tours and dining. I will ride with Roberts every time I am here. Thanks
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/08 |
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皆さんが書いているように、すごい急な坂道を4WDの車で谷底へ。
そしてお待ちかねのお馬さんに乗ります。
説明は全部英語でされるのでなんとなく心配(というかなんといっているか聞き取れない)でしたが、一緒のツアーの在米の日本人の方が通訳をしてくれて助かりました。ありがとうございました。そしてその方の息子さんが中学生くらいなのにかわいくて気遣ってくれました。
うまく馬に乗り移れるか心配だった私がうまく乗り移れると「さすが~」とか言ってくれたりして・・
乗馬体験はなんどかしているいて、そのたびにかちんこちんで疲れるのですが、今回は自然の中でゆったりと楽しめました。
なにしろワイルドな道なんですよ。乗馬そのものは安心して乗れますが・・
途中では滝が見られたり、川をざばざば行ったりとなかなかできない体験ではないでしょうか?
ワイピオ渓谷の乗馬体験は自然派にも、乗馬をしたい人にもおすすめのツアーだと思います。
英語が堪能でなくても、十分楽しめますよ。ただし、道すがらの説明は聞こえません。英語だからではなく離れると聞こえないんです。なので日本語でも英語でも同じかもしれません。
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Attended as: | Couples |
Activity Date: | 2016/09/06 |
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It was a very short trip and we only saw 1 cave and a very small one. The guide was great, however due to the approaching hurricane he said that it was not save going further. I'm not an expert on weather, but the waters/wind did not change for the entire time we were there. If I would've known what it was going to be, I would've prefer they had cancelled the trip and we would have either planned for another day or received our refund.
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Attended as: | Couples |
Activity Date: | 2016/08/30 |
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We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the Helicopter Tour - the staff were perfect, sights were great! It was a little foggy so we couldn't complete whole tour but were offered a refund which was very nice.
Thanks Again,
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Attended as: | Families |
Activity Date: | 2016/08/28 |
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We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the swim with the Manta Rays - the staff on the boat were perfect, snacks were provided and we saw lots of Manta Rays, the sunset was beautiful.
Thanks Again
Thanks for joining us at Sea Paradise aboard the Hokulani! We are happy you enjoyed our manta ray tour :)
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Attended as: | Families |
Activity Date: | 2016/08/30 |
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We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the Submarine Ride - the staff on the boat were very knowledgeable and we saw lots of cool things at the bottom of the ocean
Thanks Again
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Attended as: | Families |
Activity Date: | 2016/08/30 |
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We didn't have the best start for our manta ray snorkeling - trouble checking in for our flight the day after stressed us a lot, so we were not really in the mood. But despite me getting pretty seasick, being in the water and experiencing these magnificent and majestic fish feeding was an amazing experince. I so much wanna do it again - but next time without being seasick :) Thanks to the crew and captain for being so nice to me
We are happy you had a pleasurable experience minus being seasick. It does affect some of us more than others. We always have remedies on board to assist with seasickness. A Hoi Hou!
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Attended as: | Couples |
Activity Date: | 2016/09/05 |
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WE have a great time. The weather was nice and the company was great. We paid for the pictures so that we would never forgot what a great time we had. The part where they wet you feet was awesome. If we ever come back to the area again we plan to try one more time. While up in the air we got to see a school of dolphins.
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Attended as: | Couples |
Activity Date: | 2016/07/07 |
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Kona Lei welcoming,
Thank you for the warm welcoming we received! Great welcoming!! She helped us to where to find the baggage claim and where to go for the car rental pickup. Very friendly and helpful. Asked if we needed anything else she could do.
Thank you for the warm welcome!!!!
Aileen
Aloha Aileen! This is superb! We are glad that our greeter gave you the best service that she could! We take pride in welcoming all of our guests, and we will definitely have this message sent to her. We hope your vacation was a great one! Mahalo Nui Loa! -- Jesse I. --
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Attended as: | Couples |
Activity Date: | 2016/09/03 |
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機材の確認?とかで、出発が9時に変更になりました。料金も変更なく、その点は特に問題無し。
私たちの他はカップル一組だけで、大海原を独占状態。
高度244メートルの世界、一瞬足がすくみましたが、慣れてくると本当に爽快!!
9歳の娘も大興奮でした。
眼下は海のみ。以前オアフで体験したときは、バナナボートやシュノーケルなどを体験している人たちがたくさん見えましたが、ハワイ島は本当に海だけ!!
おススメです!
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Attended as: | Families with Young Children |
Activity Date: | 2016/07/31 |
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Beautiful views of Kohala mountains and ocean. Guides accessed the experience of the group and allowed cantering. Some how the 2.5 hr wasn't long enough. Glad we did this.
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Attended as: | Families |
Activity Date: | 2016/08/04 |
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ちゃんとした乗馬が初めての主人と子供たち。
英語での簡単な説明の後、一人に一頭の馬があてがわれ、早速乗ることに。
乗った瞬間から手綱を自分で持ち、移動開始!
始めはドキドキしていた息子たちは10分もすると楽しそうに。
素晴らしい景色を堪能しながらの楽しい乗馬を満喫していました。
そして30~40分して頃、「走ってみたい?」というインストラクターの一声に頷くと皆で一斉に走り始めることに!
走りを満喫する長男はその後も何度か走りに挑戦、怖いという次男はマイペースに歩き、と個々のペースで進めることもありがたかったです。
一時間半以上の乗馬の後に終了したが、くたくたの親ともっともっと乗っていたかった、ということもたちの感想が対照的でした。
補足ではありますが、英語を学習中の息子たちにとっては英語オンリーであることも良かったみたいです。
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Attended as: | Families |
Activity Date: | 2016/08/18 |
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Reply from activity provider
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We are so glad that you enjoyed your day! I will be sure to pass on your kind words to the guides! Yes, we were a bit surprised that the bakery did not contact us as we go there almost every day, but you always have to have a plan B in place. :) I am glad that you enjoyed the malasadas as well. We believe in going the extra mile to share special memories with you. Thank you again for taking the time to write such a lovely review. Mahalo!