Privacy Policy

We Recognize Your Expectation of Privacy

We recognize that our customers have an expectation of privacy and security regarding their affairs and we understand your need to protect your private information.


Our Use, Collection and Retention of Customer Information

We use, collect and retain customer information for a variety of purposes that we reasonably believe will assist us in administering our business and providing our customers with assorted products and services. Some of the information we collect about you is nonpublic personal information. We receive this information from you on applications and other forms, including electronic applications and forms, from your transactions with our affiliates or us. Examples of this information are your name, address, social security number, and credit card information. We collect information to assist us in conducting business with you, to satisfy any legal reporting requirements, to assist us in improving our products and services and to understand your travel needs so we may continue providing you with excellent services and opportunities.


Use of Cookies

This web site uses small pieces of information that a Web site stores on your Web browser known as "cookies". The cookies we use cannot be read by other Web sites. We utilize cookies for several administrative purposes. For example cookies allow you to make selections for your itinerary and enter information once and not have to enter it again when returning to our web site.


Maintaining Accurate Information

We have established procedures to ensure that your information is accurate, current and complete, in accordance with commercial standards. We will also respond to your requests to correct inaccurate information in a timely manner.


Limiting Employee Access to Information

We have policies and procedures that will limit employee access to your personal information to only those employees with a business reason to know such information. We specifically emphasize the importance of maintaining our customers' information confidential and we educate our employees so that they understand the importance of customer privacy and confidentiality. We also take appropriate disciplinary measures to enforce employee privacy responsibilities.


Established Security Procedures for Protection of Information

We maintain security standards and procedures that help to prevent unauthorized access to customer information that conforms to common industry practices. Personal information sent through VELTRA is protected through Secure Socket Layer (SSL) encryption. We update and test our security technology to improve the protection we provide our customers and to insure the integrity of our information.


Restrictions on Disclosure of Information to Third Parties

We will not reveal nonpublic personal information about you or your accounts to third parties for their independent use unless (1) you have specifically requested or authorized it or; (2) the information is required to complete a transaction which you have initiated or; (3) the information is provided to a reputable credit bureau or a similar reputable agency or firm or; (4) such disclosure is otherwise lawfully required or permitted. We do not share nonpublic customer information or nonpublic previous customer information with third party marketers offering their products and services. Although we may offer products and services from third party marketers, we will control the customer information used to make such offers. We will not disclose any nonpublic customer information or nonpublic previous customer information with anyone with the exception of the above provisions in this paragraph and paragraph 8 below.


Maintaining Customer Privacy in Business Relationships with Third Parties

There are times when it may be necessary for us to provide your personal information to a party outside of VELTRA with which we conduct business. An example of such a third party is a vendor service company that we work with to provide tours, charters or other travel services. We may disclose the following information to these third parties: 1) information we receive from you on applications or other forms, such as your name, address and credit card number; and 2) information about your transactions with us, or affiliates, such as information about where you are staying during your vacation. These third parties have agreed to safeguard any confidential information about you that they receive from us and they must abide by all applicable laws.


Protecting Children

It is a strict VELTRA policy to not knowingly solicit data from children.


Not Responsible for Links

This site has links to other web sites. We are not responsible for the privacy practices or the content of the linked web sites.


This Policy Is Subject to Change

We reserve the right to change this Privacy Policy from time to time. Please consult this web site to see if any changes have occurred.