Family & Accessible Travel

Uncle Ken was a great tour guide. Was overall very nice tour, but do beware ride is quite bumpy. Nice all inclusive family tour. Quick and easy check in. Nice facilities all around. We really enjoyed the farm animals as... more well prior to our jungle tour.

Beware! Poor communication and NOT a sunrise tour as stated

This was sold as a sunrise at Diamond Head which turns out NOT ACCURATE AT  ALL! Diamond Head doesn’t even open until 6:00 and sunrise was 6:11 that day. By t... morehe time the van was parked it was 6:06. So obviously we did not make it to the top or even to a look out point to view the sunrise. We did get some pretty pictures BUT it was not sunrise by far. Even the pick up location was a rough start and poor, poor communication.  The instructions to 5:15 a.m pick up were at Hyatt Regency and the address. That’s it, that’s all the information that was given. So, we show up, we’re waiting and waiting then the driver calls and ask if we’re coming. Jon told him we’re here where we standing and he said no they’re on the side of the building. We go to the side of the building, which turns out to be a side road. Which looks like a shady looking road for deliveries and the van is parked behind the dumpster, picture attached. Now image this side street, van parked behind the dumpster at 5:00 a.m in the dark.
After the hike we returned at 7:31. Now pick up was at 7:30 and we did show up 1 minute late at  7:31 and the van was gone. Again, we’re waiting and looking. After a few minutes Jon calls. Thankfully we had the phone number from when he called us that morning or we would’ve had no clue what to do. Turns out THEY HAD LEFT! The driver tells us to wait there that he will turn around to come get us. When I questioned the driver about leaving us he said “Julie told you to be back at 7:30” to which I explained  we were back at 7:31 and called you at 7:33. He said I was coming back. I questioned again, “how were we to know that? All we knew was that our tour had left us. You could’ve called like you did this morning but instead you just drove off. “ He was never able to give a reason for just driving off or not even calling. He just kept saying, you were told to be back at 7:30.  My advice DO NOT TAKE THIS TOUR WITH THIS

A special experience. I wouldn't change a thing. Connection with nature and people. Not crowded. Staff helpful Great lunch. The sandbar was my favorite since I am not a snorkeling person. My husband enjoyed the snork... moreeling experience.

We had such a great time though it was raining and thundering the crew was amazing, the lunch was good and the snorkeling was such a fun time. The hot chocolate such a perfect way to end a cool trip!! Mahalo to the crew!... more!

My fiancée and I had such an amazing time on this trip. The crew was fun and added to the whole experience.

One of the best experiences I’ve ever had! It happened to storm in the middle of our tour, which made it even better. They offer great tours if you don’t mind the rough terrain and getting dirty. Check them out if you wa... morent a sense of adventure!