Items that need improvement.
Overall, the show and activities were really good. However, we feel that there could have been some improvements in other areas.
First, the people who paid extra to sit next to the stage had to climb a great many steps which had no hand rails, to reach the food, drinks and to use the restrooms. There should be an area for the food and drinks to be closer for those people seated near the stage who paid more money for their tickets.
Secondly, after the first time that the our server came to help me with our order, she returned to see if we needed more food, but did not return after that to see if we wanted any dessert or coffee. The dessert and coffee were on another section of the upper level.
Third, since I was in a wheelchair, when the show started, I was wheeled in through the back of the stage to my seat. My wife was told that she could not come with me or exit the way I came in, causing a big problem at the end of the show. She was told to go to the customer relations des
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| Attended as: | Couples | ||
| Posted on: | 2013/01/03 | ||
| See individual review | |||
Helpful
A wonderful experience!!
From beginning to end, which came too soon, was a delightful ride. Our pilot Julie, made it very informative, very interesting and a delight to be with. She made us feel at ease and wanting us to come back again to do another helicopter tour on some of the other islands, especially the big island.
We both had a wonderful experience, thanks in part to Julie and the staff of Blue Hawaiian. We would definitely recommend this to anyone who really wants to see any of the islands. It's something that we will never forget.
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| Attended as: | Couples | ||
| Posted on: | 2013/01/03 | ||
| See individual review | |||
Helpful
