Great lua
Luau was amazing
Food was amazing
It’s just a shame that you guys didn’t pick us up.
Had to get a taxi to the show which was lucky we found one that could take my husbands mobility scooter.
Made some phone calls to complain and sent an email to complain
We were promised a ride back to hotel on bus.
The hostess on the bus on the way was very rude to us
We did receive a small refund which we will grateful for.
Just a suggestion (which I did mention in my emails) for future tours. That maybe your host on the buses actually go and check with all persons that may be waiting by the pickup point or little further away from pickup point. You are dealing with tourists and not everyone will know where the exact pickup points are. Also in our case have the actual name of the tour in front window of bus. Our bus did not have this. Otherwise we would like have know. The host for our tour actually started walking down towards where we were standing but turned back around half way down. She would have seen my husband was in a mobility scooter and would i assume have this information written on your paperwork.
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| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks | ||
| Attended as: | Friends | ||
| Posted on: | 2024/10/19 | ||
| Activity Date: | 2024/09/23 | ||
| See individual review | |||
Helpful
Great Cruise
The cruise was amazing
Food was delicious
My husband was in a mobility scooter and we were told by your company that he could not use it as weighed too
Much so had to hire a wheelchair.
When got on the bus we mentioned it to the star of Honolulu host and she said we did not need to do that. So maybe for any future customers you could check your information first.
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail | ||
| Attended as: | Friends | ||
| Posted on: | 2024/10/19 | ||
| Activity Date: | 2024/09/24 | ||
| See individual review | |||
Helpful
