Aloha Paula,
Thank you so much for your feedback, and I'm so sorry that it took so long for you to get your food. It's been a little challenging for us with all the safety guidelines in place during this pandemic. Even the dinner process takes a little longer because our Servers have to pre-plate the items on each plate, and set them up for guests to "grab and go", and so it takes a little longer to serve everyone. We don't do any audience participation type activity while guests are going through the dinner line, but I believe what you heard was our "People of Polynesia" presentation, where our dancers come out and present each of the costumes that represent, Hawaii, Tahiti, Samoa, and New Zealand with a little dance for each native island. Now that some of the restrictions have been lifted, things are slowly getting back to normal, so I hope you will be able to come back and visit us again some time in the future.!! Mahalo, Germaine's Luau Ohana