A whole activities were canceled because we were 15 mins late!!
I do not recommend this site especially for kualoa Ranch tours. There is no grace period at all, no flexibility. I booked 2 ATV tours for a whole family but ended up lost more than $500 because of 15mins late. Please book directly through their own website and will give us much more options when some emergency happens and we need to reschedule it.
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| Packages: | Two Hour ATV Tour (2 - 5 Passengers) - Premium Experience! [No Transportation] | ||
| Attended as: | Families with Young Children | ||
| Posted on: | 2022/07/10 | ||
| Activity Date: | 2022/07/08 | ||
| See individual review | |||
Helpful
1
15 mins late made my activities canceled!
I was 15mins late the check in time but the kauloa Ranch office does not allow any grace period time and asked me contact back to Veltra tour agent for rescheduling. I was forced to take other alternative tour at that day which is only worth 1/3 of the original package price that I already paid and ended up to lose more than $500. I was very upset about the Kauloa Rach Office response and Veltra feedback and assistance. I do not recommend use this website and please book through their website directly. Then there will be much flexibility.
My whole family were literally just looking outside of the valley and waited for 3 hours there.
| Rating: | |
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|---|---|---|---|
| Packages: | Two Hour ATV Tour (2 - 5 Passengers) - Premium Experience! [No Transportation] | ||
| Attended as: | Families with Young Children | ||
| Posted on: | 2022/07/10 | ||
| Activity Date: | 2022/07/08 | ||
| See individual review | |||
Helpful
1
