Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now] / [Arrival] Airport to Hotel
Dispatch Problems
The ride was fine, but the dispatch was NOT. I called to verify the pickup and specifically verified the pickup location. On the day of the pickup the bus driver went to the wrong location (again -- this is not the first time this has happened). I had to wait for him to come back to the bus after trying to track me down (at the wrong location!) on the sidewalk. His comment to me was that he was not notified of the pickup location change!!!! Bad dispatch process. PLEASE fix this. AND, the bus was frigid. I had to wear my coat the entire trip! The window in the passenger door was blown out somewhere along the route and we had to proceed to the airport at 25 miles per hour!!! It was actually warmer after the window blew out.
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| Packages: | [Arrival] Airport to Hotel | ||
| Attended as: | Solo Travelers | ||
| Posted on: | 2018/03/24 | ||
| Activity Date: | 2018/03/03 | ||
| See individual review | |||
Helpful
Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now] / [Departure] Hotel to Airport
After check-in wait
After checking in with "desk" there was an extremely long wait for the shuttle. Staff mumbled something about the driver having gone home, so we had to wait for another driver. Poor staff planning.
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| Packages: | [Departure] Hotel to Airport | ||
| Attended as: | Solo Travelers | ||
| Posted on: | 2018/03/20 | ||
| Activity Date: | 2018/03/10 | ||
| See individual review | |||
Helpful
Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now] / [Arrival] Airport to Hotel
Shuttle from airport
They were fine...a little delay at the airport, but overall fine.
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| Packages: | [Arrival] Airport to Hotel | ||
| Attended as: | Solo Travelers | ||
| Posted on: | 2017/09/26 | ||
| Activity Date: | 2017/09/23 | ||
| See individual review | |||
Helpful
Maui Kahului Airport Shuttle (OGG) by Roberts Hawaii [Open Now] / [Departure] Hotel to Airport
Disappointed
I called twice to verify my pick up location and STILL they didn't get it right and were therefore late with pick up! Driver played some obnoxious radio station during the entire trip so loud that no conversation was possible. Not a very pleasant experience.
Warm Aloha,
Thank you very much for taking the time to post about your experience. Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
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| Packages: | [Departure] Hotel to Airport | ||
| Attended as: | Solo Travelers | ||
| Posted on: | 2017/03/27 | ||
| Activity Date: | 2017/03/24 | ||
| See individual review | |||
Helpful
Aloha,
Thank you very much for taking the time to post about your experience, we apologize for any inconvenience. Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support