East coast bistors's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Reviews by East coast bistors
Last review on 2017/05/30
# of Reviews: 1

Great skydiving but poor business/office management could potentially put this activity at greater risk

Although we arrived at the site early to do paper work and all, the office staff were rude. When I asked a question I was given a short snappy reply with th a quick closure of the sliding window on my face. No further questions could be asked afterwards. At the end during payment transaction for pictures and videos, they had no record of prior payment for the jumps I made and double charged me. They needed to take the time to answer questions at the beginning or explain the process for charges, or at least take the time to go over the charges as they asked for payments. When I tried to explain that I was being double charged, they got irritated that I didn't let them know at the beginning. They are running a high risk business, therefore they need to demonstrate complete confidence and accuracy to customers in all aspects of the business from the beginning to the end.

Reply from activity provider

Warm Aloha,

Thank you very much for taking the time to post about your experience. We welcome all feedback, overjoyed and unfavorable, this is the best way for us to improve our services as well as the activities offered on our website!

We have forwarded your feedback to the management of Pacific Skydiving Center and they will take the appropriate measures to assure these types of situations do not happen again.

We apologize for any inconvenience you may have experienced. Thank you for the opportunity to serve you on your vacation.

Mahalo Nui Loa,
VELTRA Customer Support

Rating: star
Packages: Ultimate Tandem Skydive [14,000ft - 15,000ft]
Attended as:Families
Posted on: 2017/05/30
Activity Date: 2017/05/21
See individual review
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