A missed opportunity
My wife and I went to Hawaii for our anniversary and as a history buff, I was really looking forward to seeing the Arizona Memorial and this tour seemed like a great opportunity to get the visit in on our limited time in Oahu.
However it was not to be, I was at the stop to board the coach on time. When the coach arrived (The tour was run by Robert's Hawaii), I was informed that the bus would be returning to the hotel between 1 and 1:30 PM; over an hour later than the itinerary on either website lists. Because of this, I could not make the trip which is the biggest disappointment I had on my vacation.
The ugly business out of the way, the staff at Veltra/Hawaii Activities and Roberts were extremely friendly helpful and went out of their way to make it right. I was given a refund despite it being well past the cancellation window and the agent I spoke with was very apologetic about the tour.
If I could rate just the staff, I would give them 5 stars, but the tour information still shows a 12-12:30 return to the hotels, so I would caution anyone that plans to take this tour to verify the return before and/or plan for a later return or risk being disappointed as I was.
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| Attended as: | Solo Travelers | ||
| Posted on: | 2014/07/22 | ||
| Activity Date: | 2014/06/28 | ||
| See individual review | |||
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