Nice ride but watch the front seat upgrade.

Posted on: 2022/02/12

No doubt the ride itself was amazing! We were able to see a ton of the Big Island and our pilot was great.

However, the interaction at the desk was a little shady. When we arrived we had four in our party plus another passenger who was also assigned to our group. As we checked in the receptionist asked if we wanted to upgrade as the two front seats were still available. First off, that seems strange since there are only four seats across the back - obviously someone in a group of five would need a front seat. The problem came when one in my group wanted to upgrade to the front. They charged the full amount for both front seats. Then the receptionist pulled the single passenger to the side, giving her a "free" upgrade to the other front seat... great for her! If it would have been explained that the full price for both seats would be charged then another from my group would have taken the other front rather than give it away. I understand they have to distribute weight, etc. but the way it was handled was less than desirable. It's unfortunate that a shady sales experience soured an otherwise great day.