Good tour, but you can't schedule nature

The timings and organisation of the tour were good. We were picked up from the airport and taken to see the Volcano National Park sites with a good guide who kept us informed and was accommodating of our needs. Unfortunately you can't schedule nature and we didn't see any volcanic activity apart from a little steam, but it was still interesting, especially the lava tube.
We had a helicopter tour with Blue Hawaiian Helicopters to finish off with, but I will not review that part, I will review their admin however. We really wanted a copy of the video of our flight as it was for a 50th birthday, but due to a technical difficulty could not get it at the time. We were told to just drop them a line, but after several emails and calls, still nothing - very disappointed in them.