No update on time of departure

Posted on: 2019/05/06

To be fair we did arrive off a large ship however we paid for a transfer and were given no instructions as to were to go.After waiting in a long line for 30 minutes to use an exit that was for taxis and private tours we asked if there was another way out to meet a private transfer and were directed to another exit. After we found the representative we were told to stand by the wall, no update was given to us and we waited almost an hour for a bus to arrive to transport us to our hotel. I think it would have been a good business practice to come and give us an update we were standing with a large group of people some of who were elderly and there were no seats where we were told to stand ,as none of us had updates they were afraid that if they moved to find a seat they would be left behind