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Service average. Paid extra for help with luggage and ended up getting more help from the airport staff. Not worth the extra.
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Attended as: | Families |
Activity Date: | 2014/12/03 |
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Nice touch to trip/vacation. Gal was very sweet, pleasant, happy. Took our picture, walked us to baggage claim, chatted, smiled, answered our questions...
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Attended as: | Couples |
Activity Date: | 2014/12/22 |
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This was overall very very disappointing. We went on this tour on Christmas eve with our young family, our daughter was excited to go on one of the trolleys and sing Christmas carols, as she had seen them drive along Waikiki. Firstly there was no trolley, but a double decker bus. The driver explained at the outset that because they had changed to a bus, he would not be able to sing or talk along the way. It was promoted as 90 minute trip, but it was actually 45 minutes in total. The lights indeed were lovely but the experience was disappointing
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Attended as: | Families with Young Children |
Activity Date: | 2014/12/24 |
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Be prepared for a long day (18 hours) and take a waterproof warm jacket. Hugh, our driver/ guide was great and the tour is outstanding.
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Attended as: | Couples |
Activity Date: | 2014/12/23 |
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私は現地集合を選びました。 あさ9時からの分を選びましたので 8時30分 現地集合でした。ですので、ワイキキのホテルを7時30分に出ました。起きたのは
子供の用意もあり、6時40分ごろです。これだけ早く起きてますから 連絡があれば ノース迄行かずに 別の事も出来ました。天候不良の為 出航出来ないのは もちろん理解出来ます。でも、連絡が無いのは
まったく理解出来ません。金より時間を返せ!って感じですね。金は予約時にすぐ決済するのにね。
この度は、ご予約頂きましたツアーにご参加できませんでしたこと、心よりお詫び申し上げます。
また、キャンセルのご連絡がお客様に届いておらず、大変申し訳ございませんでした。
今回の件につきましては再発防止に努めるべく、現地催行会社に厳重に注意させていただきました。
別途メールにて、ご返金内容も含めご連絡をさせて頂いておりますので、ご確認いただけますと幸いです。
弊社VELTRAでも今後は更にご満足いただけるアクティビティの提供に努めてまいります。
VELTRAカスタマーサポートチーム
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Attended as: | Families |
Activity Date: | 2014/12/26 |
1
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I paid 80 dollars for some one to hand me a lei and piece of paper and just walk off. Not worth the money at all
Aloha Pamela,
Mahalo for using Honolulu Lei Greetings for your welcome into Oahu. I've looked into your greeting records that we have on file and Kelsi (your greeter) greeted you with a Honeymoon Special Lei Set (1-Ti Leaf wrapped with Orchid lei and 1-Double Orchid Lei) on 12/24/14. If you only received one lei, please feel free to contact us directly toll-free at 1-800-665-7959 or (808) 833-7807. We'll be happy to assist you.
We've also been notified that you were escorted to baggage claim by an airport porter/agent to baggage claim and your rental car shuttle. If this is not so, I sincerely apologize. I'd be happy to talk to you to resolve the issue. You can email us directly at info@leigreeting.com if that is more convenient for you.
Mahalo and hope your trip here is a memorable one!
Amy
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Attended as: | Couples |
Activity Date: | 2014/12/24 |
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The lei was beautiful and lasted a full 11 days until we through them into to the sea with thoughts to return again to Hawaii's tropical paradise.
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Attended as: | Couples |
Activity Date: | 2014/12/09 |
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Arrivée aux aurores à Honolulu airport, c'est le meilleur moyen d'aller rapidement et simplement à son hôtel: il n'y a pas de taxis à 05:30 du matin.
Pour les adolescents, c'est "swag", photos souvenirs inoubliables
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Attended as: | Families |
Activity Date: | 2014/12/21 |
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Wonderful welcome to Hawaii! Very refreshing after the long flight and they were very helpful in helping us locate our transport and even offering to carry our bags!
Mahalo!
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Attended as: | Families |
Activity Date: | 2014/11/29 |
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The driver was waiting right outside the gate and was very welcoming! As he drove us to our hotel he pointed out landmarks and told us a lot about Hawaii, giving us tips on things to do and places to visit.
A great start to our trip! I would definaetly use this company again.
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Attended as: | Families |
Activity Date: | 2014/11/29 |
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This was the best way to see Pearl Harbor! Our Driver, Larry, was wonderful... Funny, very knowledgeable, and helpful. I recommend that you purchase the Battleship Missouri ticket with your tour, it was excellent.
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Attended as: | Families |
Activity Date: | 2014/12/13 |
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Driver was fantastic. Got us in early which worked out as the tours were shut due to wind after ours. Had a lot to show us around town as well.
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Attended as: | Couples |
Activity Date: | 2014/11/29 |
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I have to say first that the honeymoon leis were stunning. The entire week I've been in Hawaii, I haven't seen any as nice as the ones I bought here. However, keep in mind that, depending on the time of your flight, you might not actually be greeted at the airport. And that information isn't given out until AFTER you purchase it. My plane arrived at 6:55 am, so they dropped it off at my hotel instead. I still got the flowers, but it just kinda ruined the greeting experience I was hoping for.
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Attended as: | Couples |
Activity Date: | 2014/11/03 |
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Short and accurate recommendation...my wife said "that was totally worth getting seasick for!"
Take dramamine and have a great trip.
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Attended as: | Couples |
Activity Date: | 2014/12/03 |
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Greeted with professional driver, helped with luggage, and drove us to our hotel explaining some of the island to us. Excellent service, professional and dependable. Will use again
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Attended as: | Couples |
Activity Date: | 2014/11/05 |
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Excellent service. Made the start of trip great. Would recommend this to anyone wanting some special treatment.
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Attended as: | Couples |
Activity Date: | 2014/11/05 |
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初めてのカヤック体験でしたが、ガイドなしでチャレンジしました!
結果は、目的の島(フリーアイランド)に早々に辿りつけましたし、
二人であーだーこーだ言いながら、漕いだのは楽しい思い出です。
ガイドなし、でしたが事前のビデオでそれなりに説明は見れましたし、
周りにカヤックをやっている方(外人さんカップルとか)を見て
お手本にしたりも出来ました。
男性がいれば、ガイドなしでなんとかなるもんです(笑)
ハワイで一番燃えた楽しい思い出になりました!
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Attended as: | Couples |
Activity Date: | 2014/11/17 |
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Purchased leis in advance of our trip to Honolulu. The representative met us at the gate with a clearly legible sign, two beautiful leis, and was very kind and professional. Highly recommend !
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Attended as: | Families |
Activity Date: | 2014/11/23 |
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待っている間の船の揺れがひどく、船酔いしやすい人は要注意です。
サメもたくさん泳いでいるのですが、迫力はあまりなく、ただひたすら水の中をもぐっているだけでした。
その後も船酔いに悩まされ、結局気持ち悪さだけが残った旅行になりました。
残念です。
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Attended as: | Couples |
Activity Date: | 2014/11/22 |
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We arranged for a lei greeting at Honolulu airport - unfortunately, our flight from San Francisco was canceled. In the rush to get onto the next flight (which was within an hour of our cancelation) we forgot to inform Veltra about our flight change. When we landed in Honolulu (around 11 pm) we left a voice mail at their office - the next day they called me and then delivered 3 beautiful and fresh orchid leis (nicely packaged) to our hotel. They went above and beyond to help start a GREAT vacation. Thank you!
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Attended as: | Families |
Activity Date: | 2014/11/01 |
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I arranged for Platinum Limousine to take my mother, who's 82 and uses a cane or walker, from a hotel in Waikiki to the Honolulu airport. My mother was anxious and nervous about traveling alone. Platinum did a GREAT job of easing her anxiety - they took care of everything and helped her every step of the way (luggage, bag inspection, getting checked in and a wheelchair at the airport). She was so pleased and thankful for how well they took care of her. Thank you!
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Attended as: | Solo Travelers |
Activity Date: | 2014/11/22 |
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ピックアップのスタッフの呼び込みが悪く、それぞれの場所で時間がかかってしまい、現地での時間が少なくなってしまたような気がしますが、現地スタッフの対応もよく、楽しく過ごすことができました。別荘地の中を流れる河川をカヤッキングするのも良かったです。ビザはお薦めです。また、ゆっくりと来たいところです。
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Attended as: | Friends |
Activity Date: | 2014/11/18 |
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On time pick up and drop off, great friendly driver(Patrick) well done, very organised trip great value. Recommended.
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Attended as: | Couples |
Activity Date: | 2014/10/30 |
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Fantastic service! Fast, courteous and super friendly. This is a must use for anyone wanting a comfortable ride to/from the airport to your hotel. Will DEFINATELY use again.
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Attended as: | Couples |
Activity Date: | 2014/11/13 |
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Great day out with the family. Fantastic entertainment and food.
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Attended as: | Families |
Activity Date: | 2014/09/25 |
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Enjoyed experience, but don't leave anything on the bus.
Our driver Patrick said it would be OK to leave items on bus during tour, because he would lock up the bus, but failed to tell us that he would go back to the city to return other guests on the shorter tour and return for us later, hence my wife's pink shawl went missing
Not happy wife
Mervyn Dale, Windsor Canada
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Attended as: | Couples |
Activity Date: | 2014/10/17 |
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ハワイは3回目だけど、なかなか日程が合わず行けなかったビショップミュージアムのフラレッスンに初参加!有名な先生がいま日本でレッスン中ということで娘さんがピンチヒッターで教えてくださったけど、楽しかった。ひさびさに無心になれたひと時でした。そのほかにも日本語の館内ツアー、レイ作りなど盛りだくさん。日本語担当のかたもみんな素敵で、非常に楽しかったです。ただし、ワイキキへのバス停の位置はかなりわかりにくいので注意。地図をもらったのに2回も間違えました。スクールストリートをうまく見つけて、2番ルートに乗ってください!
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Attended as: | Families |
Activity Date: | 2014/11/05 |
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This is a great way to learn the history Of what happen in the war! Can't miss going here you learn so much and appreciate all the soldiers who have fought for us and protect our country.
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Attended as: | Couples |
Activity Date: | 2014/11/06 |
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You should all get the super ambassador ! This tour was totally worth it! VIP on the whole island special tours and front row sitting ! Really recommend this tour best of all Hawaii!
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Attended as: | Couples |
Activity Date: | 2014/11/03 |
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Pearl Harbor was wonderful.
They have added a lot since we were there 35 years ago. Enjoyed it as much today as we did then. Highly recommended for anyone going to Hawaii ,
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Attended as: | Families |
Activity Date: | 2014/11/03 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha BJAM,
Thank you very much for taking the time to share your experience. Due to the overwhelming popularity of our Honolulu City Lights program, we did make a last minute substitution from trolleys to double deckers, allowing more people to enjoy the beauty of our city lit up for the holiday season. The 90-minute experience includes time to get off and enjoy Honolulu Hale, the rides, booths, and festivities.
We understand your disappointment at the loss of Christmas cheer this change created for your daughter and your family. Your feedback is valuable to us and we will continue improving this experience for 2015 using the information you have passed along helping us give you both the holiday spirit and the aloha spirit that make your holidays full of joy.