Reviewed by: Wendy
To be fair we did arrive off a large ship however we paid for a transfer and were given no instructions as to were to go.After waiting in a long line for 30 minutes to use an exit that was for taxis and private tours we asked if there was another way out to meet a private transfer and were directed to another exit. After we found the representative we were told to stand by the wall, no update was given to us and we waited almost an hour for a bus to arrive to transport us to our hotel. I think it would have been a good business practice to come and give us an update we were standing with a large group of people some of who were elderly and there were no seats where we were told to stand ,as none of us had updates they were afraid that if they moved to find a seat they would be left behind
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2019/05/06 |
Activity Date: | 2019/05/02 |
Reviewed by: Mary K, USA
We arrived off the ship and found our Robert's Hawaii person right away. They transferred us right to the airport as we requested. No problems at all. On Time!!
We would use Veltra services again.
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2019/05/03 |
Activity Date: | 2019/04/29 |
Reviewed by: ManiH
Timely pick-up. Courteous driver. Splendid ride. Makes you come back again.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2019/04/29 |
Activity Date: | 2019/04/26 |
Reviewed by: Jack Carpenter
Greeter was courteous, polite, thoughtful and professional.
Leis were beautiful.
Great start to a week on the Beach at the North Shore.
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Packages: | Traditional Honeymoon Special (1 Deluxe Orchid Lei & 1 Ti Leaf Orchid Twist Lei) |
Attended as: | Couples |
Posted on: | 2019/04/26 |
Activity Date: | 2019/04/21 |
Reviewed by: J&R
Pickup at pier upon arrival smooth. Transfer to airport 4.55am the following morning on time. A pleasure to deal with.
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2019/04/22 |
Activity Date: | 2019/04/19 |
Reviewed by: Karen
I arranged this as a surprise for my 85 year old mother for her first trip to Hawaii. She was so thrilled and very impressed by the young lady (Briana) who met us with the lei and took pictures of us together. It was the perfect start to a beautiful and memorable vacation. My mom wore the lei for several days and couldn’t resist telling everybody about her experience
Aloha Karen!
A big Mahalo to you both! Briana was ecstatic to inform us of your lei greeting, and she had a wonderful time assisting you! It must have been a great kick-start to your vacation after that flight delay, but I hope you both had a wonderful vacation nonetheless.
Mahalo Nui!
-- Jesse I.
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Packages: | Classic Fragrant Tuberose & Orchid Lei |
Attended as: | Families |
Posted on: | 2019/04/19 |
Activity Date: | 2019/04/07 |
Reviewed by: Karen
The pickup at the Honolulu airport was timely and professional. It was very easy to identify the Roberts employee and he was very courteous and personable. The transport vehicle was outstanding - very clean and extremely comfortable. I highly recommend this as the best way to get to your hotel from the airport at a reasonable rate.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Families |
Posted on: | 2019/04/15 |
Activity Date: | 2019/04/07 |
Reviewed by: Melissa
Amazing! We were greeted by the most friendly lady, she had a big smile and was very sweet, she showed us to the baggage claim. I highly recommend this company. The lei we received was stunning!
Aloha Melissa!
Thank you for taking the time to review your lei greeting! We are so ecstatic to have learned that you had enjoyed Briana's company! She is truly a happy person—one to hug all the time. It looks like Kayla had a great time too~ We hope you are all enjoying your time here on the island, and we truly hope to serve you again in the future!
Mahalo Nui!
-- Jesse I.
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Packages: | Classic Fragrant Tuberose & Orchid Lei |
Attended as: | Families |
Posted on: | 2019/03/27 |
Activity Date: | 2019/03/24 |
Reviewed by: Jerome
Great service well mannered staff excellent time efficiency very accommodating extremely helpful
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Packages: | [Departure] Hotel to Airport |
Attended as: | Families with Young Children |
Posted on: | 2019/03/22 |
Activity Date: | 2019/03/19 |
Reviewed by: Jody K
Our greeter, Sheila, was right at our gate and made my mom’s first trip to Hawaii very special. She was thrilled and especially proud when she overheard another passenger remark, “Now THAT’S a REAL Hawaiian lei!” Beautiful and very much appreciated!
Aloha Jody! Thank you for taking the time to review your lei greeting! Sheila made this lei herself, and I am really glad that she made a great impression upon you. We wish you and your mother nothing but the best, and we hope to serve you again in the near future!
Mahalo Nui!
-- Jesse I.
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Packages: | Classic Orchid Lei |
Attended as: | Families |
Posted on: | 2019/03/14 |
Activity Date: | 2019/01/07 |
Reviewed by: Ed, Jing and Simin
Beautiful flowers, friendly and helpful greeter and guide.
Aloha!
Mahalo for your wonderful review! We are glad that the flowers and the greeter were to your satisfaction! We are happy to have assisted you with your inquiries and our services, and we hope to serve you again in the near future.
Mahalo Nui!
-- Jesse I.
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Packages: | Deluxe Orchid Lei |
Attended as: | Families |
Posted on: | 2019/03/14 |
Activity Date: | 2019/02/18 |
Reviewed by: Pat and Meg
On time, professional service. Clean vehicle, enough room for all
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Packages: | Pier to Airport |
Attended as: | Families |
Posted on: | 2019/03/05 |
Activity Date: | 2019/03/02 |
Reviewed by: Ed K
Dumped us off at the corner road to the hotel with 5 bags to haul ourselves saying vehicle wouldn't fit to go to lobby. They have smaller vehicles because I saw one arrive the hotel another day. They should know which vehicles accommodate which hotels and plan accordingly. Won't use this service again. Price too high for the inferior service provided.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Friends |
Posted on: | 2019/02/27 |
Activity Date: | 2019/02/18 |
Reviewed by: Ed K
Picks us up at corner of road, not at hotel lobby. Had 5 bags to maneuver ourselves.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Families |
Posted on: | 2019/02/27 |
Activity Date: | 2019/02/25 |
Reviewed by: Sally
The only thing good about the ride is they showed up on time, we didn't have that many extra stops and we got to the airport at the time I wanted to be there.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2019/02/20 |
Activity Date: | 2019/02/17 |
Reviewed by: Sun2on
The WiFi router itself was compact and very easy to use. Generally lasts for a good 9 hrs off usage before it needs a charge. The counter staff shown us how to connect with our phones.
The only trouble that we had was finding the counter initially from the arrival hall, the sign wasn't too clear and for some reasons the sign was turned around and we went to opposite direction. Apart from that, it was all good.
Also to mention, the drop off box was inside the departure hall after the customs check, so we have full assess to Internet until boarding. Very happy for that.
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Packages: | Single Router |
Attended as: | Families with Young Children |
Posted on: | 2019/02/14 |
Activity Date: | 2019/01/31 |
Reviewed by: Sophie
Our driver turned up a few minutes early. He was friendly and helpful. Nice smooth and comfortable journey. Would highly recommend!
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Packages: | Waikiki Hotels to Pier |
Attended as: | Friends |
Posted on: | 2019/02/11 |
Activity Date: | 2019/02/02 |
Reviewed by: Sally
Seats were old and uncomfortable shuttle needs padding added to the seats, shuttle temperature was to hot by the time we were dropped off, driver was informative for those that had not been here
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2019/02/10 |
Activity Date: | 2019/02/07 |
Reviewed by: Stan
The return to the airport was fine, as was the delivery to the hotel.
The service is very good. Will use again.
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2019/02/07 |
Activity Date: | 2019/02/04 |
Reviewed by: Stan
The gentleman met us near the carousel, he had a cart to take our luggage to the bus.
We are happy with the service and will do this again
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2019/01/18 |
Activity Date: | 2019/01/15 |
Reviewed by: Tara Hall
Excellent service by Speedi Shuttle! They were early, so didn't have to wait, and friendly! Very professional and quick to get us to the airport! I highly recommend them!
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Packages: | Cruise Ship to Airport |
Attended as: | Couples |
Posted on: | 2019/01/15 |
Activity Date: | 2019/01/12 |
Reviewed by: Maria
Very nice group of people, driver was excellent , we will definitely recommend and use in the future visits to the island
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2019/01/09 |
Activity Date: | 2019/01/03 |
Reviewed by: JoeCaughlan
Very organized. On time, friendly and helpful staff.
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2019/01/08 |
Activity Date: | 2019/01/05 |
Reviewed by: Ico
Really easy and convenient. No fuss or anything once we got there. Wifi works great as well!
Thank you for your kind comment !!
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Packages: | Single Router |
Attended as: | Families |
Posted on: | 2018/12/08 |
Activity Date: | 2018/12/02 |
Reviewed by: CWALL
Several people at the airport stopped me to ask where my beautiful lei came from. Had pre-ordered it prior to leaving for my trip. It has been three days, and the lei continues to look and smell wonderful. The representative at the airport was very nice. What a great way to start my vacation.
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Packages: | Deluxe Orchid Lei |
Attended as: | Solo Travelers |
Posted on: | 2018/11/30 |
Activity Date: | 2018/11/27 |
Reviewed by: Josie503
We had a group of 4 couples going from Hilton Hawaiian Village to NCL terminal in Honolulu and took some searching to find this shuttle. We were very pleased. Good value. Prompt and courteous service.
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Packages: | Waikiki Hotels to Pier |
Attended as: | Couples |
Posted on: | 2018/11/12 |
Activity Date: | 2018/11/03 |
Reviewed by: Ann Tune
We were there as advised but waited a long time for others who were on their phones and then waited a long time for a shuttle bus to take us to Waikiki,
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/11/05 |
Activity Date: | 2018/11/02 |
Reviewed by: Surfer Girl
We were greeted as soon as we arrived and the lei is still looking well after a few days. Our greeter took pictures and it was a nice way to have anyone who visits Hawaii (especially for the first time). I was hoping for a fuller lei and I'm glad I got my friend the deluxe one since it I thought that it would have been fuller but the lei itself was not as full as I thought it would be. I would not be excited to see the less lei.
The greeter herself. was wonderful! She even offered us help with our bags and walked us to the baggage claim.
Aloha Diana! Thank you for taking the time to review your lei greeting! Your greeter, Marlyn, was happy to have assisted you and your friend. She did inform us of your dilemma, but I can confirm the Classic Orchid Lei was made as ordered. Hopefully the next time, we can provide you with the Deluxe Orchid Lei Greeting, or, we can also ship to lei nationwide. Please give us a call, and we will be more than happy to assist you! Have a wonderful vacation to the two of you!
Mahalo Nui! ~Jesse I.~
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Packages: | Classic Orchid Lei |
Attended as: | Friends |
Posted on: | 2018/11/05 |
Activity Date: | 2018/11/02 |
Reviewed by: Anne Holland
We arrived an hour early, but we could get our transport right away. roberts checks arrival time based on flight number. driver is accomodating, very nice and a safe driver.
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Friends |
Posted on: | 2018/11/03 |
Activity Date: | 2018/10/30 |
Reviewed by: Love 2 travel
no agent to advise where to go. Had a 45 min wait. Paid for guaranteed express, was transported on a large bus with large groups.
Driver was friendly and helpful.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/11/03 |
Activity Date: | 2018/10/31 |
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Aloha Jack! Thank you for proving us your lei greeting experience! We are ecstatic to have learned that you had enjoyed the lei greeting. It is something we treasure, here on the islands, and we are only too glad to have shared it with you. Our hope is that you had a wonderful visit thus far~
Mahalo Nui!
-- Jesse I.