Reviewed by: Paul
The greeting at the baggage carousel was friendly. The 25 minute wait for the shuttle to pick us up was unacceptable. Next time in HNL we'll not book and take out chances with whatever or whoever is available.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/02/28 |
Activity Date: | 2018/02/23 |
Reviewed by: Charles
On time, personable, and affordable. Would definitely recommend to Hawaiian Islands visitors.
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2018/02/03 |
Activity Date: | 2017/03/16 |
Reviewed by: Cruisers
We were greeted at baggage claim and escorted to the bus. The bus then went to two other areas to pick up other passengers. It was approximately an hour after getting our baggage that we finally left the airport. The driver was very pleasant and friendly. The bus was clean and comfortable.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/02/01 |
Activity Date: | 2018/01/25 |
Reviewed by: NTW
Great service. Was a quick trip to hotel and bus driver was efficient.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2018/01/26 |
Activity Date: | 2018/01/22 |
Reviewed by: John
Pleasant drivers, on time, and they have your name and look you up you.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/12/12 |
Activity Date: | 2017/11/15 |
Reviewed by: MIchael
While the driver and bus ride went perfect, the process to find the person to check in with was poor. First, it was tough to find her and then when I did she just kept moving around without making eye contact with anyone. I had to follow her around in order to finally get her attention and check in. She was rude and not helpful at all. I suggest you figure out a way to make the find and check-in process better.
Thank you.
Rating: | |
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2017/12/06 |
Activity Date: | 2017/12/02 |
Reviewed by: Joe B
Everything was great. Would do it again without reservation.
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/11/19 |
Activity Date: | 2017/11/11 |
Reviewed by: Heather
the driver was on time, entertaining. it was just a bit of a turnoff the way he pushed for gratuities
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/05 |
Reviewed by: Heather
Shuttle bus was right outside the terminal. Easy to find and the people working outside were very helpful. Well organized
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/02 |
Reviewed by: Ric Soda
Large bus instead of small shuttle; very clean, polite and costumed driver. Driver was late by 20min. and a little confused about our hotel location in Waikiki. Anyway, Roberts Hawaii is allover in Hawaii. Would recommend as reliable.
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/10/20 |
Activity Date: | 2017/10/13 |
Reviewed by: Tanya
Reservation wasn't on sheet, had to wait for special bus to take us
Rating: | |
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Packages: | Pier to Airport |
Attended as: | Couples |
Posted on: | 2017/10/16 |
Activity Date: | 2017/10/13 |
Reviewed by: Lyn
No air conditioning and a little squashy but otherwise good. The lady driver was lovely
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/09/30 |
Activity Date: | 2017/09/09 |
Reviewed by: Stephen Rogers
Good service
Could have been better with assistance from curb.
I had to pull multiple bags up a driveway to hotel entrance
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/09/25 |
Activity Date: | 2017/09/22 |
Reviewed by: MaryA
The bus driver was very courteous and very helpful. He was polite and made sure that we had everything we brought with us. He dropped us at the right terminal spot and reminded us of the agricultural restrictions and where to go to have our luggage checked.
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/09/25 |
Activity Date: | 2017/09/22 |
Reviewed by: MaryA
The pickup at the cruise ship terminal was flawless. Easy to find the Roberts people and they assisted is to the proper buss location. Transfer to the hotel was quick and easy.
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/09/22 |
Activity Date: | 2017/09/19 |
Reviewed by: John
Was so pleased that we used this service to go back to the airport at the end of our trip.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/09/16 |
Activity Date: | 2017/08/25 |
Reviewed by: Melissa
Darien was PHENOMENONAL!
Learned so much about Maui, sugarcane industry and so much more.
Rating: | |
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Packages: | Waikiki Hotels to Pier |
Attended as: | Solo Travelers |
Posted on: | 2017/08/15 |
Activity Date: | 2017/08/12 |
Reviewed by: Travelfreak
Punctual, professional, friendly, knowledgeable great in everyway
Rating: | |
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Packages: | Pier to Waikiki Hotels |
Attended as: | Couples |
Posted on: | 2017/08/08 |
Activity Date: | 2017/08/05 |
Reviewed by: Rich
We were met at the baggage claim in the airport for trip to cruise ship and
they also were available when exiting the cruise ship. Drivers were very
friendly, comfy air-conditioned transport.
Rating: | |
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Packages: | Pier to Airport |
Attended as: | Families with Young Children |
Posted on: | 2017/08/01 |
Activity Date: | 2017/07/29 |
Reviewed by: Cheryl Hammond
Great service, were there to greet us and take our bags, on the shuttle within five minutes and quick drop off to hotel.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/06/18 |
Activity Date: | 2017/05/25 |
Reviewed by: Allan
45 minute wait for transport pretty pathetic.No organisation at airport end.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/04/23 |
Activity Date: | 2017/03/27 |
Reviewed by: The Alexanders
Awesome service. The driver was waiting for us at the airport baggage claim area. Helped us with our luggage, and got us to our hotel in Waikiki in less than 30 minutes.
We will definitely use Roberts again on our next visit to Hawaii.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/04/18 |
Activity Date: | 2017/04/12 |
Reviewed by: Laurie K.
We had to wait over 45 minutes in a long line before we could get on a shuttle. Every other person from the ship was long gone from the pier. The person who was checking people in was harried. We should have taken a taxi!!!
Warm Aloha,
Thank you very much for taking the time to post about your experience.
We apologize on behalf of Speedi Shuttle.Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
Rating: | |
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Packages: | Cruise Ship to Airport |
Attended as: | Couples |
Posted on: | 2017/04/15 |
Activity Date: | 2017/04/08 |
Reviewed by: Judith
Shuttle arrived promptly and driver had communication with base to avoid traffic congestion.
Rating: | |
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Packages: | Cruise Ship to Hotel |
Attended as: | Couples |
Posted on: | 2017/03/29 |
Activity Date: | 2017/03/25 |
Reviewed by: Shakeidra
Shuttle service was prompt and friendly. Only thing is wish there was an option to purchase floral lei. This was my first visit and I was really looking forward to getting one but instead recya shell one.
Rating: | |
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Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
Attended as: | Couples |
Posted on: | 2017/03/29 |
Activity Date: | 2017/03/26 |
Reviewed by: Debra
Liked the driver. Driver very friendly and informative. Was a little farther from the port than we thought. It was nice to see some of the sites.
Rating: | |
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Packages: | Cruise Ship to Hotel |
Attended as: | Families |
Posted on: | 2017/03/16 |
Activity Date: | 2017/03/11 |
Reviewed by: Alari
I booked one night before our leaving and I get confirmed next morning, it was such a realife. We was alone at the bus, what was funny.
Rating: | |
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Packages: | [Departure] Hotel to Airport |
Attended as: | Couples |
Posted on: | 2017/03/07 |
Activity Date: | 2017/03/03 |
Reviewed by: Debra
Waited past scheduled time. Passed us. Got to ship okay.
Rating: | |
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Packages: | Hotel to Cruise Ship |
Attended as: | Families |
Posted on: | 2017/03/07 |
Activity Date: | 2017/03/04 |
Reviewed by: Doug
The shuttle was on time, the driver was courteous and we made our connection with no problem. I would recommend this service.
Rating: | |
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Packages: | Cruise Ship to Airport |
Attended as: | Couples |
Posted on: | 2017/01/31 |
Activity Date: | 2017/01/28 |
Reviewed by: Lisa
We Had a group of 11. It took longer than wanted but It worked out easy for our group. The driver was very professional.
Rating: | |
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2016/11/06 |
Activity Date: | 2016/04/02 |
Tips and suggestions
Reply from activity provider
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Warm Aloha,
Thank you very much for taking the time to post about your experience.
Your feedback has been shared with the activity provider, Roberts Hawaii, to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support