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All Reviews for Shared Honolulu Airport Shuttles in Oahu
Overall Rating
Reviews
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Great hassle free experience
Reviewed by: Tuan
This is the first time we take the shuttle from the airport. In the past, I would rent a car and it was definitely time consuming to check OUT the car and then come back to pick up my family. This time around, I book a shuttle directly to the hotel. It was a better timesaving experience. Not only was it quicker to get to the hotel, I didn't have to worry about parking the car when at the hotel.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Families |
| Posted on: | 2022/05/21 |
| Activity Date: | 2022/04/28 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Never again
Reviewed by: Disappointed
You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When the shuttle arrived, it was empty. At least the driver was nice.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki Hotel: One Way Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/05/15 |
| Activity Date: | 2022/05/13 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A few bumps
Reviewed by: R. J. Ferguson
Other then having a few bumps getting the transportation at the airport the over all transportation was good. The pick up at the hotel went smooth. Had smooth trip an drop off went well.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/05/12 |
| Activity Date: | 2022/05/02 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Pleasant experience
Reviewed by: KimberlyQQ
The shuttle took us to and from the airport. It was on time as scheduled, the service was good. The driver was a good driver on the roads. No complaints.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2022/05/08 |
| Activity Date: | 2022/05/01 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Good service, confusing pick up location
Reviewed by: KimberlyQQ
The shuttle was easy to book, the pickup location at the airport was confusing and hard to find. The communication was not very good, however the service when we finally got on the shuttle was very good. The way back to the airport after our stay was good as well. The driver helped us with our luggage on and off the shuttles, the driver was a good driver on the road as well.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/05/08 |
| Activity Date: | 2022/04/27 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Love price not so love service
Reviewed by: Hawaii love93
I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.
The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!
When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.
So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/04/29 |
| Activity Date: | 2022/04/27 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Funny Driver!
Reviewed by: Krystal W.
No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fun and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Waikiki Hotel to Airport: One Way Shuttle |
| Attended as: | Families |
| Posted on: | 2022/04/09 |
| Activity Date: | 2022/03/17 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A very good experience for a tired traveler.
Reviewed by: Laurence Test
The van was there at the pick up time, and I had a good trip to Waikiki. Will use the service again for my return to the airport on May 3.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/04/01 |
| Activity Date: | 2022/03/30 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A great ride.....
Reviewed by: Dave
I scheduled a ride from the Honolulu airport to my hotel. Called when I had my luggage and the very nice van showed up about 15 minutes later. Our driver was wonderful, talkative and personable. Very welcoming for my stay in Honolulu. I'm looking forward to my return trip to the airport in a couple of days.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/03/03 |
| Activity Date: | 2022/03/01 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Shuttle service
Reviewed by: Vicki Freytag
I liked how they contacted me and they are very friendly and helpful
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/02/24 |
| Activity Date: | 2022/02/22 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
On-time and friendly
Reviewed by: Lisa
We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/01/27 |
| Activity Date: | 2022/01/24 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Outstanding service
Reviewed by: JCAgui
As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/01/18 |
| Activity Date: | 2021/12/25 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
shuttle ride
Reviewed by: eldon
the driver was early;
people after me were not so late;
the driver got a huge tip from me
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2022/01/01 |
| Activity Date: | 2021/12/30 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute
Reviewed by: Marcela
Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2021/12/09 |
| Activity Date: | 2021/12/07 |
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Solid service
Reviewed by: Liz
Professional, affordable, timely. Everything I wanted from a shuttle.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Waikiki Hotel to Airport: One Way Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2021/11/28 |
| Activity Date: | 2021/11/26 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Great Service!
Reviewed by: Jim
I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.
On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.
I will definitely use them again, and I highly recommend them for all transportation needs.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2021/11/17 |
| Activity Date: | 2021/11/15 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Not bad
Reviewed by: Megan Rish
The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2021/10/02 |
| Activity Date: | 2021/09/12 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Wonderful Experience
Reviewed by: Megan Rish
Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.
Helpful
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2021/09/07 |
| Activity Date: | 2021/09/05 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Pre-booked and organised prior to holiday
Reviewed by: Kerrie Clayton
Perfect time after disembarking the ship, hassle free and relaxing way to get to hotel after cruise.
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Families |
| Posted on: | 2019/12/29 |
| Activity Date: | 2019/11/30 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Very Pleased!
Reviewed by: Scott
The booking process was easy. The shuttle was on time and the loading process was efficient. We were at the airport within 20 minutes of boarding the shuttle. The driver was courteous and gladly assisted us with our luggage. Would not hesitate to use this service again!
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Airport |
| Attended as: | Couples |
| Posted on: | 2019/07/02 |
| Activity Date: | 2019/06/29 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Airport shuttle
Reviewed by: P Brackbill
Great! Pickup was early & efficient! If traveling back to Hawaii I will use Roberts again. Driver was very friendly & professional.
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Airport |
| Attended as: | Couples |
| Posted on: | 2019/05/21 |
| Activity Date: | 2019/05/18 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Great
Reviewed by: Brenda
Convienant and the driver was entertaining!
Would definitely use this service again.
Bus was clean and driver kept everyone laughing as we got to each hotel stop.
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Friends |
| Posted on: | 2019/05/14 |
| Activity Date: | 2019/05/11 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Hawaii
Reviewed by: Clo
Very well organised delivered us to the hotel door from the cruise ship terminal
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Friends |
| Posted on: | 2019/05/08 |
| Activity Date: | 2019/05/05 |
Honolulu Cruise Ship Shuttle by Speedi Shuttle [Open Soon]
Excellent door to door delivery.
Reviewed by: Pat
As I cleared the port exit, there were a number of transportation representatives from various companies, but it only took a short time to find Speedi Shuttle's. I was then directed to another representative outside of the building. My reservation on the shuttle was for 9:00, and by 9:15 I was on my way to the airport. Excellent door to door delivery. Thank you!!!
Helpful
| Rating: | |
|---|---|
| Packages: | Cruise Ship to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/08 |
| Activity Date: | 2019/05/05 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Great Service
Reviewed by: Adrienne
We received prompt service! A representative walked us from baggage claim to the shuttle.
Helpful
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2019/05/07 |
| Activity Date: | 2019/05/04 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
No update on time of departure
Reviewed by: Wendy
To be fair we did arrive off a large ship however we paid for a transfer and were given no instructions as to were to go.After waiting in a long line for 30 minutes to use an exit that was for taxis and private tours we asked if there was another way out to meet a private transfer and were directed to another exit. After we found the representative we were told to stand by the wall, no update was given to us and we waited almost an hour for a bus to arrive to transport us to our hotel. I think it would have been a good business practice to come and give us an update we were standing with a large group of people some of who were elderly and there were no seats where we were told to stand ,as none of us had updates they were afraid that if they moved to find a seat they would be left behind
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2019/05/06 |
| Activity Date: | 2019/05/02 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
cruise transfer
Reviewed by: Mary K, USA
We arrived off the ship and found our Robert's Hawaii person right away. They transferred us right to the airport as we requested. No problems at all. On Time!!
We would use Veltra services again.
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Airport |
| Attended as: | Couples |
| Posted on: | 2019/05/03 |
| Activity Date: | 2019/04/29 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Best shuttle in Hawaii
Reviewed by: ManiH
Timely pick-up. Courteous driver. Splendid ride. Makes you come back again.
Helpful
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2019/04/29 |
| Activity Date: | 2019/04/26 |
Honolulu Cruise Ship Shuttle by Roberts Hawaii [Open Soon]
Great Service
Reviewed by: J&R
Pickup at pier upon arrival smooth. Transfer to airport 4.55am the following morning on time. A pleasure to deal with.
Helpful
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2019/04/22 |
| Activity Date: | 2019/04/19 |
Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Shuttle to Hotel
Reviewed by: Karen
The pickup at the Honolulu airport was timely and professional. It was very easy to identify the Roberts employee and he was very courteous and personable. The transport vehicle was outstanding - very clean and extremely comfortable. I highly recommend this as the best way to get to your hotel from the airport at a reasonable rate.
Helpful
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Families |
| Posted on: | 2019/04/15 |
| Activity Date: | 2019/04/07 |
Tips and suggestions
Reply from activity provider
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HawaiiActivities.com is part of VELTRA, the world leader in online tours & activities services
Aloha,
We appreciate the feedback and while we are currently the top-rated shuttle company in Hawaii, I am sorry to hear you had a less than favorable experience. I would like to address a couple points, one being the driver going around the airport back to where you were originally picked up. Guest was a little late getting out and instead of having guest wait for the next shuttle we made the decision to go around to grab them. Something we would do for all of our guests to minimize their wait time. Driver also verbally confirms hotel destinations with guests on the vehicle as you would be surprised how many people enter the wrong hotel when making the booking.
Also, we are putting all reservations staff through mandatory customer service and phone etiquette training.
Thank you again for the honest feedback. We will take it to heart so as to improve the guest experience.
Aloha,
Fly Shuttle & Tours