この度はご利用いただきまして、ありがとうございます。
しかしながら、お客様をお待たせしてしまい最終的に不愉快な思いをさせてしまいましたこと、心よりお詫び申し上げます。
今後のことも考え、ご指摘頂きました内容に関して、早速催行会社へ共有させていただきました。
お忙しいところコメントいただきまして、ありがとうございました。
今後ともよろしくお願いします。
VELTRAカスタマーサポートチーム

You can do anything on your own if that's what you want to do. But then you would have had to drive for 8 hours (paying close attention to the worst traffic in the nation), instead of enjoying the views and just relax. You would have had to rent a car for the whole day, you would have had to pay your own entry fees to the visited locations, you would have had to pay for your own lunch at Fumis and stand in line for it yourself instead of being served, you would have had to buy a guide book and study it to know where to go, you would have had to have someone read out aloud all the interesting facts about our islands natural history, just like our trained guide did for you for 8 hrs. We agree with you that the tour is beautiful and awesome. Plus, we fully delivered what we promised and if you add up all these extra expenses and inconvenience you would have had to encounter had you chosen to drive yourself, you would have lost money and comfort instead of gaining. Aloha!

Hey Tracy - Many thanks for the great review. Brodi is a gem, eh? I'm glad you flew with us and thanks again for sharing your comments.