Pickup after long flight

Posted on: 2024/09/04

We rang as instructed when we were at the meeting point and were told a car would be dispatched and would be 15 minutes. He arrived, loaded our bags, we climbed aboard (& I mean climbed, no step was offered), then sat waiting for a further 20 minutes for 3 other people. We were under the impression this was a private shuttle, not like all the other airport shuttles on demand. My husband had to help the other two elderly ladies into the vehicle as the step was far too high. Totally disappointed for the price we paid!!