Not impressed

Posted on: 2022/01/16

To be fair, the weather played a part in my review but even if it had been perfect, I wouldn't have been impressed. It was raining prior to our departure and when I asked the people operating the boat if they were still going to sail, they said yes as long as it didn't rain harder. I asked if we'd even see a sunset since it was cloudy and they weren't sure. We boarded the boat which was wet from the rain and dirty from people tracking sand into it. The boat was pretty small and very crowded, they indicated they had a full cruise that night and that was an understatement. We could barely find a place to sit, and again, everything was wet so that wasn't great. It started raining again before we departed so our family made the decision to get off the boat and not go on the sail. The people operating the boat simply said "hopefully you come back again" when we informed them we were leaving. I called to inquire about a refund and left a VM but never received a call back. I sent an email and inquired but was told that the cruise did go out that night so a refund was not possible even though it was cloudy and there was no sunset. I understand the refund policy and agreed to it when I booked so they certainly had the right to keep our money but all in all, I just think it was pretty poor customer service and as stated above, even if the weather had been perfect, the cruise itself left a lot to be desired.