Review by cueno for The Surf Bus North Shore Fun Tour - Snorkel, Bike, Kayak, SUP & Waimea Waterfall
Hawaii, Oahu
See activity detail
See activity detail
Big disappointment
Driver only spoke of food! Then it was not very clear on what was included so we missed the food trucks and NO lunch (after all talk and no food).
Reply from activity provider
| Rating: |  |
||
|---|---|---|---|
| Attended as: | Families | ||
| Posted on: | 2016/07/06 | ||
| Activity Date: | 2016/06/29 | ||
Helpful
Aloha Ms Cueno, we are very sorry to hear that the driver was not clear about things an only talked about food.
We will definitely talk to him about it.
Just to be clear, the tour package you bought included the kayak plus the admission to the falls park, but did not include a free lunch on us.
Some of the other customers use only one activity and have lunch on us -in lieu- of the second activity . Is this where the confusion started?
Our manager will call you to clarify everything with you.
Much aloha