Review by Holly Westog for Majestic Circle Island Tour, Waimea Falls Swim & Lunch - From Waikiki & Ko Olina
Hawaii, Oahu
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See activity detail
Don’t spend your money on this excursion!
It started out with the driver arriving more than an hour late. He had to use the bathroom upon arrival which delayed us by another 15 mins. We had to rush through everything g. There was no swimming at the waterfall. We walked up to it turned around and walked back. Got to Dole in time for whip to jump back in the van to air in traffic for 1.5+ hours. There was no air conditioning and the speakers didn’t work. We were HOT with no tour/history lesson. HORRIBLE!!
Reply from activity provider
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| Packages: | Waikiki Departure | ||
| Attended as: | Families | ||
| Posted on: | 2021/06/24 | ||
| Activity Date: | 2021/06/21 | ||
Helpful
Dear Holly,
Your complaint is very concerning to us. We understand your disappointment and hope you will accept our sincerest apologies. It’s important to us that our guests are more than satisfied and we wanted to let you know that although this reply is late, we did go ahead and resolve the air conditioning and speaker issue immediately.
We spoke to the driver and he was provided with the necessary corrective steps to ensure this will not happen again.
Thank you for your honest feedback as we were very grateful that you joined us. We hope we have a future opportunity to show you our improvements. Until then, please stay well.
Mahalo!