Reviewed by: Caroline and Bernie
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
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Packages: | Gold Package with Lunch |
Attended as: | Couples |
Posted on: | 2016/03/23 |
Activity Date: | 2016/03/12 |
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Couples |
Posted on: | 2016/03/06 |
Activity Date: | 2016/03/03 |
Reviewed by: Unhappy
First, once Veltra sells you something, they're done with you until they start pestering you for a review. The actual excursion was by Hike Hawaii. On the day of our trip, they called me at 6:30 AM to tell me that the kayak portion of our trip was cancelled due to high winds. We hadn't scheduled a kayak portion. So they called me at 6:30 AM because they don't have their crap together enough to know what their customers have signed up for. The excursion was basically a brief stroll through the woods, with a little fruit, a bottle of water, and a cookie provided. After paying hundreds of dollars for two of us, they actually cut the trip short and we got back 15 minutes ahead of schedule.
After that, Veltra has the nerve to send you email saying that they're expecting you're review. Not asking for one, just telling you how much they're looking forward to seeing it. There's no opt-out link for this, which I think actually violates certain standards. You have to jump through hoops to have your account removed, even though you never asked for an account to be set up in the first place.
They're pushy, presumptuous, and overpriced.
This review will never be seen because Veltra basically reserves the right to remove anything negative in their terms of use.
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Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
Attended as: | Couples |
Posted on: | 2016/02/22 |
Activity Date: | 2016/02/17 |
Reviewed by: Sharon SH
My family and I had an amazing day with Dawn as our guide on this excursion. She was knowledgable, friendly, smart, skilled, and funny! The excursion itself introduced us to the rain forest of Maui which was beautiful in its terrain and a bit challenging to navigate. Dawn gave us all the confidence we needed so we could rise to the challenges while being gracious to those who did not choose some aspects (cliff jumping) of the tour. Overall, it was a highlight of our entire Hawaiian trip. Dawn was fantastic. Lastly, the water shoes (available for a nominal charge) are a necessity.
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Families |
Posted on: | 2016/01/04 |
Activity Date: | 2015/12/31 |
Reviewed by: YBD
The tour was good overall. Due to weather we didnt get to swim by the waterfalls, I wish they had offered another option like more time in black sand beach, knowing that it was impossible to swim in the other part. (I had brought my swimsuit, towel and extra clothes). I liked it that they offered complimentary juices and water bottles on the bus. If you don't pay for the tour that includes lunch, there are more options to find good food walking distance from where the bus stops for lunchtime, so I didn't regret not paying for that
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Packages: | Standard Package |
Attended as: | Solo Travelers |
Posted on: | 2016/01/01 |
Activity Date: | 2015/12/29 |
Reviewed by: Debz
This is my second time with this tour. Dawn was our guide, she is very friendly, funny, kind and knowledgeable about the area, the vegetation and the threats to the eco- system in Hawaii. She did some cliff diving, took us on an off the beaten path hike that was something I would never do, including going in twice into freezing water up to my chest. We were exhausted but it was an amazing day. The fresh fruit on the trip and the openness to do things that the group waned to do, such as stopping at both the black and red beaches and getting Hulihuli chicken was great.
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Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
Attended as: | Couples |
Posted on: | 2015/12/21 |
Activity Date: | 2015/12/13 |
Reviewed by: Donald Owen
A long but excellent day trip. Always felt safe with Bruce, our driver, despite some hair-raising hair-pin bends. Some of the views have to be seen to be believed. Would recommend this tour to anyone.
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Packages: | Standard Package |
Attended as: | Solo Travelers |
Posted on: | 2015/12/16 |
Activity Date: | 2015/12/15 |
Reviewed by: M Lizalde
I am so glad I decided to take this tour! We had taken the Road to Hana on our own 4 years ago. The experience was such that I felt the need to come back, but this time by means of a tour guide that would tell us the background of all the wonders we got to see and experience back then. This stretch of the island of Maui is so rich in history. Turns out I was right. Thanks to our tour guide/driver, Larry. He made this experience all the more magical. I am a history enthusiast. Larry touched on every aspect of this journey. From the vegetation's different species (origin, current and past uses, etc.), rock formations, the incredible waterfalls and grottos, to the towns people of present and past. Oh, and the beaches, breathtaking. I loved soaking my feet at Blacksand beach. Wish we could of stayed there longer. I appreciated our stop at the local's farmers market. Got to sample a taste of the locals organic fruits, banana bread, fruit jams and honey. I was able to purchase of everything I sampled. This is definitely a tradition for my family. When in Maui...Tour Guided Road to Hana Highway Adventure is a must. These drivers are experts, I will leave the driving to them! While I sit back and enjoy the trip.
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Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
Attended as: | Families |
Posted on: | 2015/12/07 |
Activity Date: | 2015/11/30 |
Reviewed by: Sachin Gupta
Awesome tour . Very scenic drive . Our tour guide was Charles, he knew everything about all the places we went through right after we started from hotel until back . He knew exactly where to stop or slow down to take awesome pics or view the beauty of Hana . 5 on 5 for this beautiful tour and knowledgable guide.. I took 1 star for the lunch provided . Breakfast was light fruits and rolls and being on entire day trip, we were expecting a better lunch . Besides salad , steamed rice and watermelon, there was chicken and being vegetarian this did not feel like lunch . We got a veg taco plate when asked about the veg option, which was equally bad and cold
Apart from this I would say this is a must do if in Muai to see actual nature ..
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Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
Attended as: | Families with Young Children |
Posted on: | 2015/12/01 |
Activity Date: | 2015/11/28 |
Reviewed by: Kandyce Zhong
Overall it was a very fun trip. However the trip time wise is a little too long. The food wise too need a little improvement. It was only a little rice and bbq chicken. This trip include a simple breakfast too, but don't expect a continental breakfast. It's just coffee fruits and croissant. Thank you Steve our driver and our guide for the informative trip and the scenery is exceptionally beautiful. You will never get to view all the scenery spots if you didn't attend this trip. We went to see a few water falls, it was absolutely beautiful, however we weren't able to swim in the pools as they were closed on that day. We went to black sand beach also, the sands are black, it's really cool... We took awesome lots of picture, it's definitely a memory that you will never forget. Advise to not go to the trip if you're tiered or sick cuz it's a energy consuming trip. Overall you will have fun.
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Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
Attended as: | Couples |
Posted on: | 2015/11/27 |
Activity Date: | 2015/11/23 |
Reviewed by: Cindy P.
The trip was a nice trip this is something you would like to do as a group. We had a really good driver and the tour guide seem to know the area. Gave some information about the different areas and offer take our picture which was nice. The meal we had was ok just the basic chicken and rice. Would like to see a place to get souvenirs the place we went to are so expensive. disappointed about the pool was not open at the state park. Sometimes it seem we were rushed and like at the state park nothing to do since the pool was closed. Tour guide did a good job also taking pictures with me and my spouse. You can do it on your own but i think you would miss a lot of extras. Thank you for a wonderful time and memories.
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Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
Attended as: | Couples |
Posted on: | 2015/11/20 |
Activity Date: | 2015/10/28 |
Reviewed by: Laurie
I wished we had a more outgoing/energetic group of passengers along with us, but our driver, Sam made up for it, amazing me with his non-stop humor and entertainment. As others said, I am very glad I did not have to drive that one-lane two-way road with rusty railings and precarious turns myself for hours and hours of driving (see the one photo attached where looking out my window you could see an inch of pavement and then the drop). The tour buses being higher than car height and having large windows provided a wide-open view i would not have see from my rental car. Sam educated us on Hawaiian history, and pointed out dining spots, fauna, flora, and talked of herbal uses of the plants. He talked about his family and their land, and told stories of growing up in Hawaii. He made certain to stop and let us take photos from the tour bus, at perfect photo spots along the road often near its many bridges, rivers, falls. We were handed a map at the beginning with spots high-lighted in yellow where we would get out and walk around, so we could gauge how long we had to go. The places we stopped were gorgeous. Some had very short paths to explore. The banana bread stop nice. At one popular waterfall stop, the road jammed up and Sam was out there, cooling tempers with his humor, making friends, and directing traffic to clear the gridlock. The open air restaurant in Hana was good, beautiful artwork, nice lunch. Sam brought us tastes of a local dish, Poke, the restaurant made. Unfortunately at the one stop for swimming at the 7 Sacred Pools of 'Ohe'o, the park has certain conditions the surf must meet to let you down there to swim: it was closed that day, and I was terribly disappointed after seeing so many beautiful pictures on the internet and hoping it to be the big finish, but Sam still gave us time enough time to do the circular hike out to the point above there, as consolation. I am very glad I signed up for this tour. Was sad when the day was over.
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Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
Attended as: | Couples |
Posted on: | 2015/10/21 |
Activity Date: | 2015/10/13 |
Reviewed by: Iliana
We had a fantastic time on our Road to Hana tour! Larry is a great tour guide. I just wished we could have spent more time at the Seven Sacred Pools. We saw many waterfalls, so this is an excellent choice for people that love nature!!
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2015/09/15 |
Activity Date: | 2015/09/11 |
Reviewed by: Stephanie
This activity was fantastic. Our tour guide, Bocker, was knowledgeable of the sites! He taught us so much. He also watched out for his group with care. The rainforest and waterfalls were absolutely breathtaking. Would do this again!
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Families |
Posted on: | 2015/06/30 |
Activity Date: | 2015/06/24 |
Reviewed by: Samantha
So amazing and so fun. The tour guide was super informative. An absolute must.
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Families |
Posted on: | 2015/06/09 |
Activity Date: | 2015/06/05 |
Reviewed by: Jenny
Our tour guide/bus driver Rory was one of the best tour guides we had during our trip to Hawaii. He made our trip to Hana worthwhile and made us feel comfortable. Not only was he funny and made our trip interesting with his sense of humor but he was very knowledgeable with the history of Hawaii and everything we saw on the Road to Hana. The Road to Hana was a crazy ride but Rory did a great job with the turns and making us feel safe. He made it worth dishing out the money to go on a tour rather than driving it ourselves. We stopped by a couple of places that were not on the schedule, simply because we asked about them and wanted to stop by. We stopped by Hana Farms which was a small stand by Hana that sold the best banana bread. We also stopped by a general store in Hana with cool knick knacks and some snacks. Although it was not on our schedule, he was more than willing to stop and let us look around and buy some stuff. He always cracked jokes and talked about his family. It made us feel like he wasn't just doing his job but that he was enjoying his job and getting to know his guests at the same time. Our Road to Hana wouldn't have been so great if it wasn't for our tour guide from Polynesian Adventure Tours. We recommend this company and this tour guide for any future visitors to Maui who want to go on this tour. You'll have a blast!
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2015/06/09 |
Activity Date: | 2015/06/06 |
Reviewed by: Denise
Ashley are tour guide was great and very knowledgable on the hike. My niece like that she was able to jump off the cliff into a pool of water. Just absolutely beautiful waterfalls!
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Families |
Posted on: | 2015/05/30 |
Activity Date: | 2015/05/07 |
Reviewed by: Jana Killion
What a great time! Sam our driver was very informative and most of all entertaining. He kept us in stitches throughout the tour. Such beautiful views and botanicals.
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2015/04/15 |
Activity Date: | 2015/04/09 |
Reviewed by: Jesper
The scenery along Road to Hana is nice, it's an impressive ride. We got to stop where possible, and the driver tried to add some little spots here and there for quick extra photo opportunities.
I was most impressed with the final part of the road that nobody seems to mentions: the part after the Seven Pools which goes through the barren drier south side of the Haleakala. I liked this scenery a lot!
Be aware: if you want to stay on a budget: lunch is very expensive at the chosen restaurant. I brought my own lunch, which turned out to be the right choice.
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Packages: | Standard Package |
Attended as: | Solo Travelers |
Posted on: | 2015/02/09 |
Activity Date: | 2015/01/18 |
Reviewed by: Carol
Coming down the back side of Hana is ever so much prettier than going up, and much more challenging.
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Packages: | Standard Package |
Attended as: | Friends |
Posted on: | 2014/11/08 |
Activity Date: | 2014/11/05 |
Reviewed by: JBR
The trip was truly amazing! We love nature, so we truly enjoyed the trip. Our guide was very knowledgeable. The road was narrow and sometimes scary, but our driver was very skilled and careful. Highly recommended!
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2014/10/20 |
Activity Date: | 2014/09/27 |
Reviewed by: Lisa Piombo
Beautiful day lots of fun! Our guide Kate was the bomb...
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Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
Attended as: | Friends |
Posted on: | 2014/10/17 |
Activity Date: | 2014/10/14 |
Reviewed by: Laura
The tour guide was great, friendly, informative and overall a nice guy. The tour was too much for what we received. The trek was moderate which was just right for us but the foliage was only fair. Also It was not helpful that this was a dry season, so waterfalls were not at their best. I wish I knew this before hand. At every stop were too many other people, locals and tourist. Lunch was meager, only sandwich and chips and water. Sandwich was pretty decent. If it was not for our great tour guide who was funny and knowledgeable, I would not have been happy. It was overpriced.
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Friends |
Posted on: | 2014/09/27 |
Activity Date: | 2014/09/21 |
Reviewed by: honeymooners
We loved Nick, our tour guide. He was not only knowledgeable, but fun and engaging. He made sure we are safe, and treated us with a great deal of hospitality. Surely, we would not have learned so much and been able to explore the terrains without this tour. It was awesome!!!
We would like to Thank You for taking the time to give us your feedback about your tour and your guide Nick. We will definitely share this with Nick. We are thrilled that you loved every bit of it and hope to see you again in the near future. Mahalo!
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Couples |
Posted on: | 2014/09/26 |
Activity Date: | 2014/09/19 |
Reviewed by: Red Headed Sister's
The day was awesome. Could not have been better! Our driver and guide were excellent. Would highly recommend this tour
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Packages: | Standard Package |
Attended as: | Families |
Posted on: | 2014/09/16 |
Activity Date: | 2014/09/13 |
Reviewed by: leita_marie
We did this tour on our honeymoon and it was amazing!! Makes for a long day but you see so much of the island. The tour guide knew so much information! Totally worth the long day!!
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2014/09/07 |
Reviewed by: Jevons
The guide was friendly and knowledgeable. She is from Maui and told us a lot about the island. Swimming in the fresh water pond was fun! Highly recommend anyone who visits Maui to do this tour
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Couples |
Posted on: | 2014/08/16 |
Activity Date: | 2014/07/31 |
Reviewed by: diva
Best experience!!You learn a lot during the hike.
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Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
Attended as: | Families |
Posted on: | 2014/08/09 |
Activity Date: | 2014/07/20 |
Reviewed by: Joanna
Krichelle took us out on the hike in Hana rainforest and it was amazing. She knew a lot about the farm and picked us a lot of fruit n avocados. The hike was amazing as I love running they the woods. She took us thru done private hike areas that you won't be able to go thru without a guide. Make sure to bring sunscreen n insect repellent!!
There were 4 falls that we visited n the swim in the falls were amazing. There was also one that we could jump into.
For those that are not as active, there are easier routes that krichelle instructed others to pass thru . All in all amazing experience and I would go it again,
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Packages: | Morning Tour - Meet in Central Maui |
Attended as: | Couples |
Posted on: | 2014/08/07 |
Activity Date: | 2014/07/31 |
Reviewed by: Andrea
We had a fun day, our guide Glori was great :) She shared Maui's history and culture with us. We got far more than we expected!! We even got to try some fruit on our hike, a passion fruit, a strawberry....she also showed us the "shy" plant that opens and closes. I learned how to correctly pronounce some words and gained and understanding of their meaning. Glori also suggested some other places to see while in Maui such as Lahaina :) We are so grateful! Snacks, water, and a sandwhich were provided. I highly recommend!
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Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
Attended as: | Couples |
Posted on: | 2014/08/05 |
Activity Date: | 2014/08/01 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Warm Aloha,
Thank you very much for taking the time to write your valuable feedback on your recent experience with us. We work very closely with our activity partners to make sure that our clients are well cared for.
Unfortunately, your original requested date was not available for the short waterfall walk but in an effort to accommodate your request, Hike Maui offered to upgrade you to include optional kayaking and a complimentary lunch. Due to weather, the kayak portion was cancelled and although your lunch was packed, it did not make it to you on the trail. We accept complete responsibility for this mishap and would like to make it up to you with a full refund.
Your Hawaii experience is very important to us and we are sorry that the tour and process of booking did not meet your expectations, please accept our sincerest apologies.
Mahalo Nui Loa,
VELTRA Customer Support