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All Reviews for Road to Hana Rainforest & Waterfall in Maui
Overall Rating
Reviews
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Road to Jana and helicopter back.
Reviewed by: CINDY from Wisconsin
Susan was awesome and very informative. Lunch was great. Mike was a great pilot with the helicopter. When he was explaining areas he would say our names to make it more personable. I would do this again. Very happy Temptation tours and Blue Hawaiian helicopter tours. You get a ten.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2016/11/04 |
| Activity Date: | 2016/11/01 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
An Awesome Day!
Reviewed by: DLG - Norman, OK
This was an amazing adventure to take! The only thing I would want to change and suggest is to bring a cushion. The seats on the bus were extremely uncomfortable. Also, I wished we would have stopped at more waterfalls, seemed to rush through them pretty quickly, but I figured they have a set schedule and placement with all the other tours. It might be better to be different and step out of the norm of all the other charters? Anyway, I did enjoy the driver Larry, he was so knowledgeable and sometimes funny!
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Road to Hana Tour Package |
| Attended as: | Friends |
| Posted on: | 2016/10/26 |
| Activity Date: | 2016/10/17 |
3-Hour Hana Rainforest Tour with Waterfall Swim & Easy Nature Walk - Hike Maui
very informative & beautiful
Reviewed by: Linda Mathias
our guide was very informative of the plants & trees which made it a treat as he picked fresh guava which we all ate, delicious! The trail was a little muddy as it had rained the night before, no big deal. The waterfalls were beautiful, but the water was murky because of the rain the night before. So, we didn't swim in the pools, but the guide more than made up for it due to his knowledge an histories of the area. Very much enjoyed the tour!
Helpful
| Rating: | |
|---|---|
| Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
| Attended as: | Couples |
| Posted on: | 2016/10/22 |
| Activity Date: | 2016/09/29 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Absolutely Incredible!!!
Reviewed by: Stacy Jackson
From check in to saying goodbye, this tour was a wonderful experience!!
Wayne, our tour guide during the road to Hana was very informative, kind, and funny. We were amazed at the amount of knowledge he shared about EVERYTHING Hawaii.
I wish I remembered our helicopter pilots name... he was very nice, entertaining, informative, and most importantly, confident. It was our first time riding in a helicopter... we were nervous... but he put our minds at ease with his calm demeanor and information he shared about the island.
Thank you for making our vacation so memorable!!! We want to do this again!
Stacy & Amanda :) xo
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Friends |
| Posted on: | 2016/09/24 |
| Activity Date: | 2016/09/01 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Excellent Guide
Reviewed by: Alex Bruce
The weather was pretty bad and it meant we didn't get to swim in the pools or take the backside road back from Hana however, our driver Wayne was superb and incredibly knowledgeable and friendly.
My wife and I were kept entertained by his stories and information about the local cultures, plants, animals and food for the entire journey and despite it raining heavily and being very foggy, we always felt safe and in good hands.
The only downside was the lunch at the Trevasa hotel, it was very poor quality and despite being a buffet, you were ushered out after a single plate. I would recommend you select the non lunch option and take your own food!
Helpful
| Rating: | |
|---|---|
| Packages: | Road to Hana Tour with Pizza & Salad Lunch |
| Attended as: | Couples |
| Posted on: | 2016/09/17 |
| Activity Date: | 2016/09/14 |
5-Hour Hana Rainforest Hiking Tour with Waterfall Swim - Hike Maui
Awesome adventure.
Reviewed by: Jorge
Our guide George is a very cool and easygoing guy. He Made sure that we were having an awesome day and made us feel safe at all times.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2016/09/14 |
| Activity Date: | 2016/09/10 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Amazing! Truly unforgettable!
Reviewed by: Joe Ciaccia
Did the road to Hana tour today in Maui. We had the pleasure of getting Peaches as our tour guide. She was one of the friendliest and most knowledgeable individuals I have ever encountered. Being in the people business myself it was a breath of fresh air to find someone like her that takes pride in her job and her island. The information that she gave made the tour not just amazing for the scenery, it was very educational and personal. I would 100% recommend this tour to anyone who visits Maui and I would highly recommend Peaches! Thank you for all that you do and making this a trip to remember!
Helpful
| Rating: | |
|---|---|
| Packages: | Test Package |
| Attended as: | Couples |
| Posted on: | 2016/08/14 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Late pick up
Reviewed by: Carol
We ended up not going on this trip. The pick up was scheduled for 6:30 at a hotel we were not staying at. After 15 minutes we called the company. Oh our driver was on his way. We called again after 7. Same response and no apologies. We called and canceled . The driver didn't show up until 7:40!!! We did get our money back.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/07/27 |
| Activity Date: | 2016/06/30 |
Temptation Tours Luxury Maui Road to Hana Tours & Deluxe Experience
Awesome Hana Tour
Reviewed by: JSmith15
Had an awesome time on this tour. Our tour guide was Melanie . She was very informative and also quite entertaining. Also included was all we wanted to drink and a delicious lunch by a beautiful Hana Beach .Would recommend this tour to all my friends and family.
Helpful
| Rating: | |
|---|---|
| Packages: | Hana Tour with Picnic Lunch |
| Attended as: | Couples |
| Posted on: | 2016/05/20 |
| Activity Date: | 2016/05/16 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Very disappointing
Reviewed by: Nancy
Although the bus driver was very knowledgeable, this trip did not meet our expectations. The young adults on the trip were anticipating a dip in one of the Seven Pools only to find they were closed as was the trail leading up to see 5 of the seven. No mention of this was made until we were driving in. We would not have taken this excursion. Also, the bus driver talked 100% of the time and coughed about 50%. Not an enjoyable day as I am now sick.
Helpful
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Friends |
| Posted on: | 2016/04/30 |
| Activity Date: | 2016/04/25 |
Ultimate Hana Full-Day Adventure Hiking Tour with Waterfall Swim
Road to Hana Rainforest Hike and Waterfall
Reviewed by: Dfree
Great adventure and the kids had a good sense of what a real hike involves!!
Helpful
| Rating: | |
|---|---|
| Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/30 |
| Activity Date: | 2016/04/05 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Informative & Exhilerating
Reviewed by: Clen
The tour guide was very informative and stopped at every opportunity to take photos or show us the local markers and beauty
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/04/08 |
| Activity Date: | 2016/03/31 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Gorgeous views, very long day
Reviewed by: Maureen
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!
Helpful
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Families |
| Posted on: | 2016/03/28 |
| Activity Date: | 2016/03/24 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Slightly Over-rated
Reviewed by: Caroline and Bernie
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
Helpful
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/23 |
| Activity Date: | 2016/03/12 |
Temptation Tours Luxury Maui Road to Hana Tours & Deluxe Experience
Road to Hana Picnic Tour
Reviewed by: SusanShull
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
Helpful
| Rating: | |
|---|---|
| Packages: | Hana Tour with Picnic Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2016/02/29 |
Road to Hana Private Tours with Nature Walk and Local Expert Guide
Beautiful Road
Reviewed by: Paula
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.
Helpful
| Rating: | |
|---|---|
| Packages: | Hana Bound - From West Maui (7 Hours) |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/13 |
5-Hour Hana Rainforest Hiking Tour with Waterfall Swim - Hike Maui
Best hike!
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/03/03 |
3-Hour Hana Rainforest Tour with Waterfall Swim & Easy Nature Walk - Hike Maui
Not a great experience
Reviewed by: Unhappy
First, once Veltra sells you something, they're done with you until they start pestering you for a review. The actual excursion was by Hike Hawaii. On the day of our trip, they called me at 6:30 AM to tell me that the kayak portion of our trip was cancelled due to high winds. We hadn't scheduled a kayak portion. So they called me at 6:30 AM because they don't have their crap together enough to know what their customers have signed up for. The excursion was basically a brief stroll through the woods, with a little fruit, a bottle of water, and a cookie provided. After paying hundreds of dollars for two of us, they actually cut the trip short and we got back 15 minutes ahead of schedule.
After that, Veltra has the nerve to send you email saying that they're expecting you're review. Not asking for one, just telling you how much they're looking forward to seeing it. There's no opt-out link for this, which I think actually violates certain standards. You have to jump through hoops to have your account removed, even though you never asked for an account to be set up in the first place.
They're pushy, presumptuous, and overpriced.
This review will never be seen because Veltra basically reserves the right to remove anything negative in their terms of use.
Helpful
| Rating: | |
|---|---|
| Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
| Attended as: | Couples |
| Posted on: | 2016/02/22 |
| Activity Date: | 2016/02/17 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Excellent, this is a must do tour
Reviewed by: Peter and Donna
Loved this tour, it ticked all the boxes and was less stressful than driving all those bends and narrow bridges ourself. Just enough stops to get photos and food. Mike our driver was fantastic and interesting. Absolutely loved the comfort of the van. Our picnic lunch was delicious and the park where we stopped was beautiful. The helicopter ride was fantastic too and show a different look of the rainforest from above, if you haven't booked this yet, make sure you do. A great company to go with.
Hi Peter & Donna,
Thanks so much for your kind words about your Hana Sky-Trek with Michael yesterday! We're so glad to hear that he really highlighted the Road to Hana for you, and obviously, you got some absolutely lovely photos! It's wonderful that you enjoyed your picnic lunch, and who could forget touring around East Maui via helicopter!
Please let us know the next time you're on Maui, and let us take you on another incredible adventure in Paradise!
A hui hou!
Temptation Tours
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2016/01/08 |
| Activity Date: | 2016/01/07 |
5-Hour Hana Rainforest Hiking Tour with Waterfall Swim - Hike Maui
East Maui Waterfalls and Rainforest Hike: My family and I had an amazing day with Dawn as our guide on this excursion.
Reviewed by: Sharon SH
My family and I had an amazing day with Dawn as our guide on this excursion. She was knowledgable, friendly, smart, skilled, and funny! The excursion itself introduced us to the rain forest of Maui which was beautiful in its terrain and a bit challenging to navigate. Dawn gave us all the confidence we needed so we could rise to the challenges while being gracious to those who did not choose some aspects (cliff jumping) of the tour. Overall, it was a highlight of our entire Hawaiian trip. Dawn was fantastic. Lastly, the water shoes (available for a nominal charge) are a necessity.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Families |
| Posted on: | 2016/01/04 |
| Activity Date: | 2015/12/31 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Nice tour
Reviewed by: YBD
The tour was good overall. Due to weather we didnt get to swim by the waterfalls, I wish they had offered another option like more time in black sand beach, knowing that it was impossible to swim in the other part. (I had brought my swimsuit, towel and extra clothes). I liked it that they offered complimentary juices and water bottles on the bus. If you don't pay for the tour that includes lunch, there are more options to find good food walking distance from where the bus stops for lunchtime, so I didn't regret not paying for that
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/01 |
| Activity Date: | 2015/12/29 |
Ultimate Hana Full-Day Adventure Hiking Tour with Waterfall Swim
Wonderful Day
Reviewed by: Debz
This is my second time with this tour. Dawn was our guide, she is very friendly, funny, kind and knowledgeable about the area, the vegetation and the threats to the eco- system in Hawaii. She did some cliff diving, took us on an off the beaten path hike that was something I would never do, including going in twice into freezing water up to my chest. We were exhausted but it was an amazing day. The fresh fruit on the trip and the openness to do things that the group waned to do, such as stopping at both the black and red beaches and getting Hulihuli chicken was great.
Helpful
| Rating: | |
|---|---|
| Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
| Attended as: | Couples |
| Posted on: | 2015/12/21 |
| Activity Date: | 2015/12/13 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Road to Heaven More Like
Reviewed by: Donald Owen
A long but excellent day trip. Always felt safe with Bruce, our driver, despite some hair-raising hair-pin bends. Some of the views have to be seen to be believed. Would recommend this tour to anyone.
Helpful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2015/12/16 |
| Activity Date: | 2015/12/15 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
Luxury van tour guide Steve was super
Reviewed by: Janine. Carr
Thank you very much for putting a spectacular tour together.I saw the road to Hana and the Air view of rain forest.Staff had cold water and beautiful lunch set up for us.Very tasty for Vegitarian and diabetic people on tour.I saw so many different plants and trees.The road was winding through small towns and tourist attractions.Driver made it over the smallest bridges built in Early 1918's.All Steves tutorial is stuck with me like a history teacher.When booking I would ask for the same guide.He was retired and took course to do this job and always Looking for new info about Maui.
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2015/12/12 |
| Activity Date: | 2015/11/17 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Road To Hana Tour - My Vacation Highlight
Reviewed by: M Lizalde
I am so glad I decided to take this tour! We had taken the Road to Hana on our own 4 years ago. The experience was such that I felt the need to come back, but this time by means of a tour guide that would tell us the background of all the wonders we got to see and experience back then. This stretch of the island of Maui is so rich in history. Turns out I was right. Thanks to our tour guide/driver, Larry. He made this experience all the more magical. I am a history enthusiast. Larry touched on every aspect of this journey. From the vegetation's different species (origin, current and past uses, etc.), rock formations, the incredible waterfalls and grottos, to the towns people of present and past. Oh, and the beaches, breathtaking. I loved soaking my feet at Blacksand beach. Wish we could of stayed there longer. I appreciated our stop at the local's farmers market. Got to sample a taste of the locals organic fruits, banana bread, fruit jams and honey. I was able to purchase of everything I sampled. This is definitely a tradition for my family. When in Maui...Tour Guided Road to Hana Highway Adventure is a must. These drivers are experts, I will leave the driving to them! While I sit back and enjoy the trip.
Helpful
| Rating: | |
|---|---|
| Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
| Attended as: | Families |
| Posted on: | 2015/12/07 |
| Activity Date: | 2015/11/30 |
Hana by Air & Land - Helicopter Flight & Semi-Private Sightseeing Tour Combo
ROAD TO HANA HELICOPTER TOUR
Reviewed by: Kris Bertuco
The Road to Hana / Helicopter Tour was perfect for my 50th Birthday Celebration, I was worried about getting air sick but the flight was so stable that I did not feel sick at all and would like to have flown all day : )
Helpful
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2015/12/07 |
| Activity Date: | 2015/01/28 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Awesome experience
Reviewed by: Sachin Gupta
Awesome tour . Very scenic drive . Our tour guide was Charles, he knew everything about all the places we went through right after we started from hotel until back . He knew exactly where to stop or slow down to take awesome pics or view the beauty of Hana . 5 on 5 for this beautiful tour and knowledgable guide.. I took 1 star for the lunch provided . Breakfast was light fruits and rolls and being on entire day trip, we were expecting a better lunch . Besides salad , steamed rice and watermelon, there was chicken and being vegetarian this did not feel like lunch . We got a veg taco plate when asked about the veg option, which was equally bad and cold
Apart from this I would say this is a must do if in Muai to see actual nature ..
Helpful
| Rating: | |
|---|---|
| Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
| Attended as: | Families with Young Children |
| Posted on: | 2015/12/01 |
| Activity Date: | 2015/11/28 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Road to Hana
Reviewed by: Kandyce Zhong
Overall it was a very fun trip. However the trip time wise is a little too long. The food wise too need a little improvement. It was only a little rice and bbq chicken. This trip include a simple breakfast too, but don't expect a continental breakfast. It's just coffee fruits and croissant. Thank you Steve our driver and our guide for the informative trip and the scenery is exceptionally beautiful. You will never get to view all the scenery spots if you didn't attend this trip. We went to see a few water falls, it was absolutely beautiful, however we weren't able to swim in the pools as they were closed on that day. We went to black sand beach also, the sands are black, it's really cool... We took awesome lots of picture, it's definitely a memory that you will never forget. Advise to not go to the trip if you're tiered or sick cuz it's a energy consuming trip. Overall you will have fun.
Helpful
| Rating: | |
|---|---|
| Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
| Attended as: | Couples |
| Posted on: | 2015/11/27 |
| Activity Date: | 2015/11/23 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
The trip was a nice
Reviewed by: Cindy P.
The trip was a nice trip this is something you would like to do as a group. We had a really good driver and the tour guide seem to know the area. Gave some information about the different areas and offer take our picture which was nice. The meal we had was ok just the basic chicken and rice. Would like to see a place to get souvenirs the place we went to are so expensive. disappointed about the pool was not open at the state park. Sometimes it seem we were rushed and like at the state park nothing to do since the pool was closed. Tour guide did a good job also taking pictures with me and my spouse. You can do it on your own but i think you would miss a lot of extras. Thank you for a wonderful time and memories.
Helpful
| Rating: | |
|---|---|
| Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
| Attended as: | Couples |
| Posted on: | 2015/11/20 |
| Activity Date: | 2015/10/28 |
Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms
Great tour
Reviewed by: Laurie
I wished we had a more outgoing/energetic group of passengers along with us, but our driver, Sam made up for it, amazing me with his non-stop humor and entertainment. As others said, I am very glad I did not have to drive that one-lane two-way road with rusty railings and precarious turns myself for hours and hours of driving (see the one photo attached where looking out my window you could see an inch of pavement and then the drop). The tour buses being higher than car height and having large windows provided a wide-open view i would not have see from my rental car. Sam educated us on Hawaiian history, and pointed out dining spots, fauna, flora, and talked of herbal uses of the plants. He talked about his family and their land, and told stories of growing up in Hawaii. He made certain to stop and let us take photos from the tour bus, at perfect photo spots along the road often near its many bridges, rivers, falls. We were handed a map at the beginning with spots high-lighted in yellow where we would get out and walk around, so we could gauge how long we had to go. The places we stopped were gorgeous. Some had very short paths to explore. The banana bread stop nice. At one popular waterfall stop, the road jammed up and Sam was out there, cooling tempers with his humor, making friends, and directing traffic to clear the gridlock. The open air restaurant in Hana was good, beautiful artwork, nice lunch. Sam brought us tastes of a local dish, Poke, the restaurant made. Unfortunately at the one stop for swimming at the 7 Sacred Pools of 'Ohe'o, the park has certain conditions the surf must meet to let you down there to swim: it was closed that day, and I was terribly disappointed after seeing so many beautiful pictures on the internet and hoping it to be the big finish, but Sam still gave us time enough time to do the circular hike out to the point above there, as consolation. I am very glad I signed up for this tour. Was sad when the day was over.
Helpful
| Rating: | |
|---|---|
| Packages: | 50% Discount Review Rebate Special Hana "Gold" Adventure |
| Attended as: | Couples |
| Posted on: | 2015/10/21 |
| Activity Date: | 2015/10/13 |
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Warm Aloha,
Thank you very much for taking the time to write your valuable feedback on your recent experience with us. We work very closely with our activity partners to make sure that our clients are well cared for.
Unfortunately, your original requested date was not available for the short waterfall walk but in an effort to accommodate your request, Hike Maui offered to upgrade you to include optional kayaking and a complimentary lunch. Due to weather, the kayak portion was cancelled and although your lunch was packed, it did not make it to you on the trail. We accept complete responsibility for this mishap and would like to make it up to you with a full refund.
Your Hawaii experience is very important to us and we are sorry that the tour and process of booking did not meet your expectations, please accept our sincerest apologies.
Mahalo Nui Loa,
VELTRA Customer Support