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Disappointed
I booked the west side snorkel safari online and was initially booked into the wrong time slot due to a glitch in the system. This wasn't a big deal. They were very helpful in sorting this out and assured me that they were working on fixing the glitch. The morning of the tour however, I took a taxi out to the meeting point only to be told that the trip was canceled due to high winds (it seemed calm to me, but I'm not an experienced ocean kayaker) $55 later I was back where I started. To be fair, they did try to phone me, but I did not have my phone turned on because I was trying to avoid roaming charges. I do not feel that one attempted phone call is sufficient customer service. I would have appreciated an email (this is how I had been communicating with the company from the beginning). I would suggest that anyone booking a similar tour contact the office before you leave in the morning to confirm that it will proceed as scheduled.
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| Attended as: | Solo Travelers | ||
| Posted on: | 2014/10/13 | ||
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