AGGGHHH!

Posted on: 2014/08/11

The driver was VERY courteous and concerned about getting me to the airport on time, however...they need some help with scheduling and reservation FOR SURE! The driver arrived 15 minutes late, and had a hard time turning the vehicle around in our pretty much empty parking lot, so a little more time waas lost.
He was not prepared with good directions for his next pick up in Lahaina, about 20 minutes away from where he picked me up. He contacted dispatch for directions, and the directions they gave him sent him down Front St in Lahaina on a Friday night. Wall to wall people and traffic. He would have been better off staying on the highway past the commercial part of the street. They eventually sent another driver to pick up the other fare, who it turns out, were scheduled to be picked up at the SAME TIME as I was...20 minutes south!! He was a good driver, and got me to the airport in time for my flight, but we left Lahaina an HOUR past when we were supposed to. I do not view this as a driver failure, but a team failure. Get it together Roberts dispatch!!
I will try you again, but I am hoping that you make some much needed improvements in your teamwork!