Reviewed by: Virginia
The tour led by Kevin was great! He is very knowledgeable and humorous. The lunch spot had a great view of Mauna Loa. The scenery along the drive was like going through many different climates, which was amazing. The Big Islands Macadamia Nut factory was fun as I couldn’t stop eating various samples. It was nice meeting the King Kamehameha statue in Hilo. Dinners and drinks were delicious as we sat by the famous Friendship Fireplace in a historical lodge/restaurant, Kilauea Lodge by the Volcano National Park. The best part of the trip was revisiting the Mauna Loa Crater for live lava during nighttime. It was stunning! I wish I had taken the tour beginning of my vacation so I can decide where to go and explore more later. I strongly recommend this tour during the first few days of your vacation so you can enjoy the rest of your vacation.
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Families |
Posted on: | 2017/12/07 |
Activity Date: | 2017/11/24 |
Reviewed by: LJKouri
Guides were great. Hard to see through glass, though.
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Packages: | Waikoloa Glass Bottom Boat Cruise |
Attended as: | Couples |
Posted on: | 2017/12/02 |
Activity Date: | 2017/11/09 |
Reviewed by: Philip Shou
First of all, this is a fantastic trip. When we first booked the trip, we saw the 4.9 out of five rating and doubted. When we came back from the trip, all doubts were erased!
Our guide Kevin is extremely knowledgeable, helpful and friendly. We were picked up at our hotel at 12:05 noon. The lunch was served in the Mauna Lao Rest Area at 1pm. The quality of the lunch is totally out of expectations. Kevin told us they were picked up from a famous deli at 11:30 AM. No wonder it’s so good and fresh!
The Rainbow Fall in Hilo is the first highlight. We saw the rainbow as soon as we got there. It’s exactly the same as shown in the advertisement picture. Absolutely beautiful! Kevin specifically warned us not to climb on the rocks in the upper river because many people died falling into the pond under the waterfalls. We saw about 10 people on the rock that day. Two days later I saw a news that a young couple were seeing struggling in the upper River and disappeared. The lady was later found dead at the bottom of the waterfall and the guy was still missing. Very good advice from Kevin!
The highlight of all highlights is of course the view of the live volcano. The tour company’s arrangement it’s very smart. They let us view the volcano crater at sunset for about 30 minutes. Then, we were transported to a very nice restaurant nearby to enjoy a five course formal dinner. Again it is so good that it is totally out of expectation.
We were back to the volcano after dinner when it is dark and very few people there. We can see the lava glow very clearly. When Kevin set up his high quality binoculars on a stand, we can even see the lava splashed out of the crater like fireworks!
Overall, it worths all 5 stars. I would recommend this trip to anyone!
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Families with Young Children |
Posted on: | 2017/12/01 |
Activity Date: | 2017/11/24 |
Reviewed by: Tony and Emily
Kailani tours on the big Island of Hawaii was wonderful! Our tour guide Kevin, was an excellent tour guide. He was very knowledgeable and understanding and he took us to so many beautiful destinations on the island. The timing of the tour was perfect we had a beautiful lunch with an amazing view and the weather was great then he took us to see a beautiful waterfall at rainbow Falls and I actually saw a rainbow! We saw so many wonderful things on this tour. They took us out to a wonderful delicious dinner and after dinner we got to see the amazing volcano the red glow was magnificent. One of my favorite parts of the tour was when our tour guide Kevin offered to take an amazing photo that he captured in the dark from my cell phone. He was able to capture us and the red glow from the volcano behind us. True photographer status and that was just a bonus!! From what I recognized throughout the day on the tour is that there were a lot of other tour buses out there as well but I noticed that those tour guides were rushing their customers in and out of the van not giving them very much time to actually explore and learn about Hawaii. This is one thing that made Kailani tours and our tour guide Kevin stand out to me! Our tour guides patience with the group was excellent and he allowed us to really explore the land. The whole day I learned so many amazing things about Hawaii. Kailani tours made our Hawaii trip perfect. And I will cherish these memories forever. I highly recommend taking a Kailani tours if you’re ever on the big Island. I give them 5++ stars!! Thank you Kailani Tours of Hawaii.
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Couples |
Posted on: | 2017/12/01 |
Activity Date: | 2017/11/24 |
Reviewed by: M.Nakano
きちんとしたフラダンスショーを見るのは初めてでしたが、踊りも素晴らしくてとても良かったです。ショーの前にはバイキングに出る豚の丸焼きのパフォーマンスや、カメハメハ大王がいかだに乗って登場したり、伝統的な遊びをしたりと楽しめました。
ただ、プランの中に写真撮影も含まれていたはずですが、お金を要求されて20ドルもしたので結局買いませんでした。レイも花ではなくて残念でした。
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2017/11/29 |
Activity Date: | 2017/11/19 |
Reviewed by: 家族3人
天気は快晴、とてもきれいな海、野生のイルカにもたくさん会え、貴重な経験だった。ただ、ボート操縦の船長は、一人で何役もやるので大変なこともあり、我々が英語がわからないと思ったのか会話も説明もほとんどなく、例えばいきなりシュノーケルを渡され飛び込めと言われて困った。他のツアーの動きを見て、イルカはあの辺にいるんだと参加者が判断して動かないといけなかった。サービス精神に欠ける人だったのが残念だが、ツアー自体は満足した。
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるツアーとなりませんでしたこと、心よりお詫び申し上げます。
別途メールでもご連絡をさせていただきました通り、いただいたご意見は催行会社にそのまま申し伝えました。
担当させていただいた船長と話し合いを設け、今後はツアーを皆様に十分にお楽しみいただけるよう、
海に入るタイミングなどを丁寧に案内していくことを約束したとのこと報告がございました。
ご迷惑をおかけしましたこと、大変申し訳ございませんでした。
お客様にご満足いただけるツアーを常にご案内できるよう、催行会社との連携のもと、共に努めて参る所存でございます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Rating: | |
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2017/11/29 |
Activity Date: | 2017/09/24 |
Reviewed by: Sunit Patil
We signed up for this kayaking tour with a young toddler with us and initially I was a bit sceptical of how well it would go. But Kevin was friendly, informative and really patient through out the activity making sure our first experience in Hawaii and of snorkeling was pleasant and enjoyable. Definitely recommend
Rating: | |
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Packages: | Afternoon Kayak & Snorkel Tour [2 hours] |
Attended as: | Families with Young Children |
Posted on: | 2017/11/28 |
Activity Date: | 2017/11/24 |
Reviewed by: James Sturm
We had a fantastic time with our Kailani tour of the Big Island that we booked through Veltra. I’ll go through each category of the trip one by one and leave my detailed thoughts:
GUIDE
Our guide, Kevin, was a former U.S. Navy electrical engineer and was quite knowledgeable about the island. He spoke on the microphone throughout the trip, always providing new and interesting information, but never repeating himself or sounding boring. I got the sense that he wasn’t just trying to fill space, but rather that he genuinely had lots of things to share about the island. I also appreciated how he had studied some Hawaiian and was able to translate a number of names and titles to us in English and explain the cultural and linguistic origins.
ITINERARY
I was stoked to get to see Volcanoes National Park because it was on my bucket list and it was beautiful. The guide provided night-time binoculars so we could see the magma spitting out of the volcano crater at night—truly spectacular. Plus, the itinerary was designed so that you avoid the large crowds at the volcano, making stops before and after it erupts. Hilo was nice but quick, so I’d say if you really want to explore the town of Hilo you should go on your own. This one makes a brief stop in Hilo but really just uses it as a jumping off point to explore the volcano.
FOOD
The lunch was pretty simple but fresh – sandwiches with turkey, hummus, and avocado in various varieties. The dinner is quite special though as the lodge is quite intimate, very cozy and offers great food.
TRANSPORT
The transport is a Mercedes 12 seater van with a co-pilot seat, then three rows of three and one row of four. Even if you get a middle seat it’s not bad, because the windows are essentially panoramic on the bus and they are extremely clean. The black leather interior was very comfortable and not one on our ride got carsick.
Overall I highly recommend this tour!
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Families with Young Children |
Posted on: | 2017/11/27 |
Activity Date: | 2017/11/24 |
Reviewed by: Paseba
Diese Tour fand mit ca. 18 Personen auf einem modernen Katamaran statt. Man befindet sich ca. 45min im Wasser, wobei man neue Neoprenanzüge trägt. Der Trip wurde professionell durchgeführt, es fanden sich neben den Teilnehmern stets 2-3 Sicherheitsschwimmer im Wasser. Wir sahen 5-6 majestische Mantarochen - selten was eindrucksvolleres erlebt. Ich empfehle Mittel gegen Seekrankheit, denn die Tour findet auf offenener See (Wellengang) und bei Dunkelheit statt. Kann diese Tour auf jeden Fall empfehlen.
Thank you for taking the time to review your manta tour. We are happy to hear you enjoyed the experience. Hope to serve you again in the future.
Aloha!
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Couples |
Posted on: | 2017/11/27 |
Activity Date: | 2017/11/05 |
Reviewed by: Barb Gregory
Frantastic. Trip could not have. Been better well worth the money
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Packages: | 5-hour South Kona Expedition with Lunch (3 Snorkel Stops) |
Attended as: | Couples |
Posted on: | 2017/11/26 |
Activity Date: | 2017/11/04 |
Reviewed by: Mike Jackson
Trip was great captain Jon was funny/informative. Chelsea and Rachael were both awesome would definitely book again and look forward to seeing them all soon
Rating: | |
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Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
Attended as: | Solo Travelers |
Posted on: | 2017/11/26 |
Activity Date: | 2017/11/03 |
Reviewed by: Nick
Loved the event and tanner made it fun! They broight drinks and snacks, and we agree with rahguard shirts and a hat are great choices!
Rating: | |
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Packages: | Standard Package |
Attended as: | Couples |
Posted on: | 2017/11/24 |
Activity Date: | 2017/11/21 |
Reviewed by: Scott Reimer
My girlfriend broke her ankle trying to go snorkeling so going again was out for us. The next best thing or better even was this tour; Kat, our guide, answered every one of our questions and it was super fun! We saw all kinds of critters and fish and it felt like you were under the waves yourself! Clear and colorful! I’d do it again, and the price was the most reasonable of all the activities we’ve tried so far on the Big Island ;)
Aloha Scott, Glad you had a great time and thank you for such a nice review. Sorry to hear about your girlfriend, hope she is better now...ankles take time healing though!
Mahalo,
jeannie
Rating: | |
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Packages: | Kona Glass Bottom Boat Cruise from Kailua-Kona Pier |
Attended as: | Couples |
Posted on: | 2017/11/22 |
Activity Date: | 2017/11/17 |
Reviewed by: Gabe F.
My wife and I were celebrating our Honeymoon in Hawaii and were lucky enough to have a full day of entertainment with this tour! The Big Island can require a lot of driving time to get to see the numerous sights it has to offer. The tour we booked provided us with an experience I know we would not have gotten on our own. I cannot speak anymore highly of our awesome Tour Guide Jim Carey (I know and yes he has the same name). He made the whole experience that much more memorable by his genuine appreciation for Hawaiian culture. He was extremely knowledgeable about EVERYTHING which made the tour in depth and interactive. His added commentary was great while visiting the waterfalls and volcano. The day flew by and we were continuously more and more impressed with everything the tour offered. The provided lunch and dinner were both delicious. Every part of the day flowed very well and it was capped off by our last stop back at the volcano to stargaze. We were able to set up the telescope and see the lava erupting in the volcano! I definitely would recommend this tour to anyone and everyone and I can't thank our tour guide enough. Jim made the whole experience 10 times better! Thanks Jim!
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Couples |
Posted on: | 2017/11/22 |
Activity Date: | 2017/11/09 |
Reviewed by: Len from ABQ,NM
After a self-guided drive and tour of the Haleakala volcano in Maui, I decided to let a professional do the drive from Kona to the Kilauea National Park. After reading many of the TRIP ADVISOR reviews (97% excellent), I felt confident this was the tour for my wife and I. It did not disappoint! I hate bus tours because it seems you spend half your day loading and unloading the 50+ passenger buses. Our 11 person tour allowed us to spend much longer times at each wonderful stop with no pressure. Our guide, Kevin Hasting, just said “Come back when you have seen enough.” Fantastic! In addition, Kevin had an encyclopedic knowledge of Hawaiian culture, lifestyle, history, geography, ecology, you name it. He was also an excellent storyteller between stops which made this tour a unique and personal adventure. Lastly, Kevin was so proficient at navigating the Eastern Coast, Hilo area and park that he was somehow able to adjust his routes and timing to avoid the many rain squalls and downpours common to this area. I cannot say enough about how great this tour is. Don’t drive yourself, you will miss so much. One piece of advice. Take some warm clothes with you as it gets cold at night at the high elevations. I carried a light windbreaker jacket, a hoodie, a knit cap and a pair of pullover slacks to put on at night. I ended up giving my hoodie to a fellow passenger to wear who was shivering. The tour does provide emergency blankets and jackets.
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Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
Attended as: | Couples |
Posted on: | 2017/11/21 |
Activity Date: | 2017/11/14 |
Reviewed by: Jim M
Great ride and narrative. Only down side was some local light rain. Windy condition was handled well by the pilot. Flight video was a good option. All well done.
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Packages: | Big Island Spectacular (1 hr 45 mins) |
Attended as: | Solo Travelers |
Posted on: | 2017/11/20 |
Activity Date: | 2017/11/15 |
Reviewed by: Macie
John was super helpful, never surfed before and rode quite a few waves during the lesson. Very positive, upbeat, and skilled! Had a blast!
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Packages: | Group Lesson |
Attended as: | Couples |
Posted on: | 2017/11/17 |
Activity Date: | 2017/11/14 |
Reviewed by: LJKouri
What a wonderful evening. The cruise was great. The crew was extremely attentive and helpful. The live music was excellent. And I enjoyed seeing the sites. I would definitely take this cruise again.
Rating: | |
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Packages: | Dinner Cruise |
Attended as: | Couples |
Posted on: | 2017/11/15 |
Activity Date: | 2017/11/07 |
Reviewed by: LJKouri
This tour is very informative. You get to see black sand, volcanoes, waterfalls, and more. Our driver/guide was excellent.
There was more walking than indicated on the website, including climbing lots of stairs. Therefore I was not able to see some of the sites. But if you don't have any mobility issues, I recommend this tour.
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Packages: | Grand Circle Island & Volcanoes National Park |
Attended as: | Couples |
Posted on: | 2017/11/15 |
Activity Date: | 2017/11/06 |
Reviewed by: ビーバー
ホノルルの観光客向けのショー的な感じと思って行くとちょっとがっかりするかも。ディナーもちょっと私の口には合わなかったです。値段も決して安いわけではないので、同じ払うなら、次回から、ショー関係はホノルルで予約すると思います。屋外であったので、とても風が強く、夜も寒かった。正直、もっと違うことに時間とお金を使いたいなと思いました。
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Packages: | スタンダードシート |
Attended as: | Families |
Posted on: | 2017/11/13 |
Activity Date: | 2017/11/05 |
Reviewed by: アロハ
雄大に泳ぐクジラに出会えて、とても感動しました!船の大きさも、人数も多すぎず、少なすぎず、ちょうど良いと思いました。ぜひまた参加したいと思います。
Rating: | |
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Packages: | 午後出発 飲み放題&ビュッフェ付きサンセットプラン <カワイハエ・ベイ出航> |
Attended as: | Solo Travelers |
Posted on: | 2017/11/09 |
Activity Date: | 2017/03/02 |
Reviewed by: ふぃーちゃん
レンタカーで早めに到着、日焼け止めを塗って準備万端!
それでも、シュノーケルの体制から、ふくらはぎから太もも
の裏がメチャ焼けました。
十数人の参加者の中で、日本人は私たち夫婦のみ
スピードゴムボートで移動し、シュノーケルスポットに到着
透明度も良くお魚もたくさんいました。
お昼にサンドイッチを頂き少し移動、二度目のシュノーケルでしたが、
数百メートル移動しただけなのであまり変化無しでそこは残念でした。
帰りは、数か所波で浸食された場所で止まりキャプテンが説明
もちろん英語で、私たちはチンプンカンプン((+_+))
イルカの群れにも会えドルフィンジャンプに胸キュンでした。
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Packages: | 5時間コース |
Attended as: | Couples |
Posted on: | 2017/11/07 |
Activity Date: | 2017/10/06 |
Reviewed by: Rose
My husband and I did this for the first time and we had a truly wonderful experience! Kevin was a great guide! He was helpful, kind, informative and thoughtful by taking photos and suggesting what to do and what not to do to get the best experience. We loved the snorkeling and the sea cave experience! I did get nauseas so I suggest you bring an antinausea medication, also unfortunately we didn't see the dolphins. But other than that we loved it!!
Rating: | |
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Packages: | Dolphin Watch Kayak & Snorkel Sea Cave Tour [4 hours] |
Attended as: | Couples |
Posted on: | 2017/11/05 |
Activity Date: | 2017/11/02 |
Reviewed by: CHENTING KO
Amazing flight, nice helicopter, all passengers with BOSE A20 headset, and our pilot (Chase) is very knowledgeable and gave us a very comfortable ride with amazing views of big island.
Rating: | |
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Packages: | Big Island Spectacular (1 hr 45 mins) |
Attended as: | Families |
Posted on: | 2017/11/03 |
Activity Date: | 2017/10/31 |
Reviewed by: Erica
We had a great time, and really enjoyed the entire experience. We we lucky and had manta rays barrel rolling right up to us for most of the time we were in the water. The captain and staff were friendly and knowledgeable. And the snacks were a nice treat after getting out of the water. Hope to do it again!
Thank you for taking the time to review your manta tour. We are happy to hear you had a good time.
Mahalo Nui Loa!
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Couples |
Posted on: | 2017/11/02 |
Activity Date: | 2017/10/02 |
Reviewed by: Elizabeth from AR
This was an amazing trip. We had a smooth ride out to the Sheraton and saw a beautiful sunset.
Then we got our snorkels and masks and got in the water. We all grabbed the handrail on the kick board and gotntowed out to abgood spot. We ended up joining up with other groups to form a "buffet line". Th manta rays came through eating plankton doing barrel rolls so close I thought they were going to brush our faces with their wing tips!
I highly recommend this tour group. They're super friendly and are very good at what they do.
Rating: | |
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Packages: | Sunset Cruise & Evening Manta Snorkel Tour [2.5 hours] |
Attended as: | Couples |
Posted on: | 2017/11/01 |
Activity Date: | 2017/10/29 |
Reviewed by: Linda R
It was an interesting experience. We enjoyed it but a couple people did get sick on the long boat ride. Lots of mantas rays showed up and swam with us.
Aloha, We appreciate you taking the time to write a review. Unfortunately sea sickness does happen to random guests. We keep ginger chews on the boat for this reason. Mahalo for joining us and hope to see you again your next visit to the Big Island. Aloha
Rating: | |
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Packages: | Moonlight Cruise & Evening Manta Snorkel Tour [2 hours] |
Attended as: | Families |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/08 |
Reviewed by: dusty
their lights were dim compared to other companies, and they went in much earlier than the other boats.
Thank you for reviewing your tour with us. The lights we use are quite powerful, we do place a special blue filter over them to attract more of the microscopic plankton which the mantas' appear to prefer over the larger zooplankton, that may be why they appeared to be dim by comparison.
Mahalo
Rating: | |
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Solo Travelers |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/22 |
Reviewed by: Amanda & Sierra
First time going on a snorkeling tour and it was a blast! Beautiful boat and weather! The crew kirk and Kyle were amazing hosts. Could not ask for a better experience!
Thank you for taking your time to review your trip. So happy your first time snorkeling was a blast. Mahalo Nui Loa!
Rating: | |
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Packages: | Deluxe Morning Snorkel Cruise with 2 Snorkel Stops, Breakfast & Lunch [4.5 hrs] |
Attended as: | Friends |
Posted on: | 2017/10/30 |
Activity Date: | 2017/10/27 |
Reviewed by: うーたん
シュノーケル好きの私たち親子は日本からマイ器材を持って参加!
ほかの乗船客は年齢も国籍も様々。
かなり年配のおじいちゃんもいました。
シュノーケル初心者の方にはマスクの付け方などのレクチャーもしっかりしてくださり安心。
ただし説明はすべて船長の早口な英語です。(笑)
シュノーケルポイントは海況を見て2箇所。
1箇所目はホナウナウ国立歴史公園の近く。
大きなサンゴの棚がたくさんあり、色とりどりの熱帯魚もたくさん!
時間を忘れてしまうほど美しいポイントでした。
2箇所目はさらに20分ほどボートを走らせ、先ほどとは一転
何十年か前にキラウエアからの溶岩が海に流れ込んだと言う場所。
冷えて固まった大きな丸い岩がゴロゴロと落ちており、地形を楽しむようなポイントです。
そこではウミガメたちを発見!彼らの邪魔にならないよう、遠くから見つめていました。
ウミガメが泳ぐ姿はまるで空を羽ばたいているようで、とても癒されました。
船長からランチタイムだぞー!と声をかけられ海から上がると、船からもくもくと煙が。
船員さんが焼いてくれたビーフパティやチキンと一緒にフレッシュな野菜を挟む
バイキング形式のハンバーガーランチ!
これが予想をはるかに超える美味しさでビックリ!
サイドの自家製タロイモチップスもとても美味しかったです。
皆が海を名残惜しんでいるところでボートは桟橋に向けて出発。
途中イルカの群れを見つけてしばしイルカウォッチングしたり、
キャプテンクックのモニュメントに寄り道したりしながら戻りました。
5時間ほどのツアーでしたが本当にあっっと言う間に時間が過ぎ、
滞在中もう一回行っちゃう?と話題が出たほど(笑)大満足のツアーでした!
またハワイ島に行った際は絶対に参加します!
Rating: | |
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Packages: | 基本プラン |
Attended as: | Families |
Posted on: | 2017/10/30 |
Activity Date: | 2017/09/21 |
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この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
含まれるものに記載しておりました「写真サービス」は、ショーの合間に写真の撮影をさせていただくというサービスでございましたが、
記載がわかりにくく申し訳ございませんでした。
また、会場ではシェルレイ(貝のレイ)をお渡ししておりますところ、含まれるものに「レイ」とのみ記載しておりましたために、
花のレイを期待され、結果として残念なお気持ちにさせることとなってしまいました。
ご案内に不十分な点がございましたこと、大変申し訳ございませんでした。ツアーページの記載は修正をさせていただきました。
いただいたご意見を真摯に受け止め、催行会社とともに、今後一層のサービス向上に励んでまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム