Reviewed by: Jim Aulenti
The service was excellent! I was met right at baggage terminal and the van was very close. My driver was very friendly and knowledgeable, in fact I requested him for the return ride later. Also I found the price to be very reasonable. I highly recommend this service.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Couples |
Posted on: | 2015/04/04 |
Activity Date: | 2015/03/12 |
Reviewed by: Rich & Barb
We were amazed at the greeting and service at KOA upon arriving for a month holiday. Out of the whole plane we were the first ones out of the airport, that's how fast it was. It is comforting to know that this is available and no one should worry about being picked up and delivered right to your front door and the price was right also. We will use it again I promise. MA halo!
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2015/04/03 |
Reviewed by: Gillespie
My wife and I decided to take our children, their spouses and all the grandchildren on a family vacation to Hawaii. I remembered the nice welcome we had on our first vacation to Hawaii shortly after we were married, and I thought it would be nice to give the whole family a similar experience. Once I found someone to direct me to a possible website, the process was straight forward and easy. What I was looking for was being offered at a discount, and the price seemed right. The instructions were easy to follow, but without mentioning anything to the family, our grandchildren happened to find people holding up our sign first. The hostesses were ready for us with 10 aloha welcomes and beautiful orchid leis (of which 3 were upgraded further, for the mothers). The kids were all pleased and our youngest wore here lei as part of a hairpiece a few days later and it was still looking good. Maybe this isn't needed on each trip to Hawaii, but I'm sure glad I arranged this as a first-time welcome for the grandchildren and their parents. Thanks again for making everything special for our family.
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Packages: | Classic Orchid Lei |
Attended as: | Families with Young Children |
Posted on: | 2015/03/28 |
Activity Date: | 2015/03/15 |
Reviewed by: Jon
Driver Noah was prompt, helpful, delivered me early.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2015/03/18 |
Activity Date: | 2015/03/15 |
Reviewed by: konablossom
Veltra arranged for Roberts Hawaii to pick me up at the Kona airport on February 3, and take me to my condo. I was not only on the late (10:00pm) Alaska Air flight 875, but we were at least 35 minutes late landing. What a relief to see the young woman greeter with my name on a placard, a big smile and a welcome hug. She helped me at the luggage carousel and walked me to the van and driver, a cheerful man who explained I would have a private ride since passengers on other flights had already gone and he had waited especially for me to arrive. The fantastic service and good humor continued as we drove to my destination (about 13 miles) and the driver carried my 2 cases all the way to my apartment. This is by far the best experience I have ever had with airport transportation -- and all this for about half of what a cab would cost .
I am sorry to say that (a bit groggy from a long flight) I did not retain the names of these 2 outstanding employees who so well understand the meaning of "aloha". Mahalo nui loa to Roberts Hawaii shuttle service. I have been recommending it to all my neighbors here in Kona.
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2015/02/28 |
Reviewed by: Chris
The staff were very friendly and professional and even gave me some great tips on things to do on the island. If you need a ride back and forth between the airport and your hotel I highly recommend this service.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/02/23 |
Activity Date: | 2015/02/16 |
Reviewed by: Ace JJ
The shuttle was a no fuss, friendly, efficient service and I would recommend it to anyone for their stay on the Big Island.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2015/02/23 |
Activity Date: | 2015/02/19 |
Reviewed by: Jesper
Properly on time (early even, which is good), good pickup and drive, good personnel.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2015/02/09 |
Activity Date: | 2015/01/28 |
Reviewed by: Jesper
Properly on time, good pickup and drive, good personnel.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/02/09 |
Activity Date: | 2015/01/23 |
Reviewed by: smaceachern
The driver was on time to meet me and was very friendly. He offered information about where I was staying and gave me ideas for restaurants and activities.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/02/03 |
Activity Date: | 2015/01/31 |
Reviewed by: Nick Wu
on time, comfortable car,good price. Definitely will use it next time when visit Hawaii island again.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2015/01/12 |
Activity Date: | 2015/01/09 |
Reviewed by: Marzi
it is easy to book oline,good price, very on time.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/01/08 |
Activity Date: | 2015/01/04 |
Reviewed by: She-huang Wu
Good service with reasonable charge. They were very patient to waiting for my baggage.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/01/07 |
Activity Date: | 2015/01/04 |
Reviewed by: Nick Wu
Someone was already there waiting for me when I arrived. The shuttle car was new and very comfortable. I actually took a very nice nap for half an hour in the car on my way to the hotel. I am vey happy with the quality of the service.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2015/01/07 |
Activity Date: | 2015/01/04 |
Reviewed by: CSwrites
Run by Robert's Hawaii this airport pick up and drop off service was terrific. Both trips were confirmed by telephone the day prior. On arrival at Kona the driver was waiting--even bearing a shell lei to greet me. This was also a very cost effective way of getting to and from the airport as taxis are quite expensive. I highly recommend if you don't want to rent a car while on the island. Both drivers were total sweethearts as well. Big Mahola.
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2014/12/31 |
Activity Date: | 2014/12/20 |
Reviewed by: DG from Mill Valley
I have been to Hawaii many times, but never needed shuttle transportation. I was hesitant to use a shuttle service, but decided to give it a try based on reviews from others. The experience exceeded my expectations. There was a greeter at the baggage claim and my shuttle arrived quickly to take me to my hotel. It was very pleasant, efficient and reasonable priced. I will use them again the next time I need a shuttle.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2014/12/30 |
Activity Date: | 2014/12/02 |
Reviewed by: Matt
The driver was right on time and at the right place--he was friendly and courteous and provided lots of info on the way to my destination.
This was 1/2 the price of a cab !
I highly recommend it and we will use it every time we come back to the island
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2014/12/09 |
Activity Date: | 2014/12/06 |
Reviewed by: ROB
I was met by a very pleasant hostess who stayed with me while my luggage arrived. The driver was very engaging and informative. Would highly recommend for transportation from the airport to you place of residence. Fares were reasonable.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Solo Travelers |
Posted on: | 2014/09/21 |
Activity Date: | 2014/08/30 |
Reviewed by: Bill Lagerberg
The service both from and to the airport in kona was excellent.
Not only were we met on landing by a very proessional lady who helped us get our bags and then took us to our vehicle, but on return there was even a greater surprise. A 'greeter' met us and helped us check in and chech our bags. She also got us upgraded to the 'exit' row in the plane. It was so nice to be looked after in such a professional manner.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Friends |
Posted on: | 2014/09/15 |
Activity Date: | 2014/08/23 |
Reviewed by: Roger
As always, pleasant, polite and prompt service. Highly recommend.
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2014/09/11 |
Activity Date: | 2014/09/04 |
Reviewed by: Bill Lagerberg
We were met at the airport in Kona by a very professional curteous person who assisted us to collect our bags and get to the shuttle to the fairmont orchid hotel. The service was efficient, pleasant, timely and courteous.
The return to the airport 6 days later was even better. We were picked up on time, delviered to the airport, met by a 'Greeting' person, who checked our bags and got us upgraded to exit row seats while we simply waited to check in. The service was brilliant and I would recommend it to anyone.
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Packages: | [Departure] Hotel to Airport |
Attended as: | Friends |
Posted on: | 2014/09/08 |
Activity Date: | 2014/08/29 |
Reviewed by: Roger
Great service. Met at baggage claim. Very polite and helpful. Vehicle clean and comfortable. Highly recommended
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2014/09/02 |
Activity Date: | 2014/07/13 |
Reviewed by: Rebecca
I used Veltra to reserve a shuttle. I was apprehensive as I was traveling alone. Having previously lived on the Big Island, I'm well aware of "island time" and lack of promptness and delivery from transportation here. I was quoted DOUBLE through other carriers, and chose Veltra/Hawaiian Activities due to their cost. I was given service through Roberts Hawaii which is fantastic! They were waiting when I arrived at the airport and I was the ONLY one on the bus going to Hapuna. Upon leaving, they were at the hotel on time and I once again was the only one on the bus. VERY happy with the service!!!
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2014/08/27 |
Activity Date: | 2014/08/24 |
Reviewed by: Jina
Great service, I was the only one on the shuttle to and from the airport, so it was incredibly cheap and fast, the best shuttle price I could find, and they were prompt and responsible!
Shuttle was clean.
My plane was five hours late arriving, but the shuttle kept track and came at 1 am in the morning to pick me up. (There were two areas for pick up, I wish they called on my cell because I was at the wrong spot for 15 minutes and tired, but that was the only hiccup).
I highly recommend!
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2014/08/27 |
Activity Date: | 2014/08/24 |
Reviewed by: YUCHUAN Chen
Good service. In the future,will book the shuttle in Hawaii.
Rating: | |
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Packages: | [Round-trip] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2014/06/22 |
Activity Date: | 2014/05/31 |
Reviewed by: Jo-Anne
Great service and even got greeted with a shell lei. John was very friendly and informative. Would definitely book again!
Rating: | |
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Packages: | [Arrival] Airport to Hotel |
Attended as: | Solo Travelers |
Posted on: | 2014/04/04 |
Activity Date: | 2014/03/28 |
Reviewed by: Stuart
Our greeter was just outside the security terminal at Kona airport. She was holding a sign with our name on it. She was on-time, very friendly and helpful. She welcomed us to the Island, called us by our firest names and presented the Lei's over our heads. She even directed us where to go to get our luggage.
The Lei's were large, colorful and full. My concern was the condition the flowers were in. They appeared old, and wilted. For $80.00 I expected fresh flowers. We cared for them when we got to our condo and use them the next night at a Luau. They were not very pretty by then however.
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2013/03/29 |
Reviewed by: 匿名希望
ハワイに着いたら、レイで迎えてくれるというイメージがあると思いますが、最近はそんなことが少なくなっているので、このサービスはサプライズで申込みました。
とても喜んでくれたので、旅の初めにはよかったと思います。
少し値段は高めですが、スタッフの対応もよかったです。
英語ができなくても大丈夫です。
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Packages: | Test Package |
Attended as: | Families with Young Children |
Posted on: | 2013/01/22 |
Reviewed by: ぽにょ
友達に内緒でレイサービスを頼みましたが、友達にサプライズと気づいてもらえず(苦笑)でした。
生花のレイは素敵でしたが、もらった後にどうしようと思いました。レイをもらった後に皆さんはどうしているのかまで教えてもらえたらと思いました。
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2012/11/04 |
Reviewed by: Mr. Anonymous
It was a beautiful lei. And the person delivering it was very nice. I would do again.
Rating: | |
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2012/11/03 |
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